App update.
Cannot use my App. It keeps telling me to update. When I try it says requires IOS16. I don’t have IOS16. Only have IOS15.8.7.
What now?
How do I get to use the App?
What now?
How do I get to use the App?
Great
Super user friendly app! Thank you.
Best service ever
Quick and effective process
Drive me home
Unable to book a trip
Would have give 5 stars
The app. Is cumbersome to use
Not a smooth experience
Not a smooth experience
Broken signup process
Unable to create a new account via the app. Get told “email address is invalid”. I try to log in and weirdly my account has been created with said invalid email address. There is then a random “yes/no” option with no corresponding question which toggles between wanting an ID or passport number. Assume there question is about whether I am an SA citizen. When entering one of these I get an error saying “no details found”. If I select “I’ll do this later” I get logged out and am back at square one.
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So simple
I hate the process of making calls and being put on hold and the app makes everything so easy and simple and efficient
The app is good, some of the requirements are unclear
The app is good although the requirement about document type is unclear
Password setup is a pain
Allow copy and paste for password changes. Its a pain.
Great service
This is the best service and keep it up with this great endeavour
SANTAM APP SERVICE APPLICATION
Completed windscreen stone crack damage conveniently and received prompt response of registration. Most effective and efficient process.
Thank you Santam
Thank you Santam
Register
I get an error message saying ‘registration failed’ without any explanation, when trying to register to use the app. Highly frustrating.
Stuck
When attempting to claim for a burst geyser, the app asks what type of geyser it is with a drop down menu. Selecting the type does not register so when you press “next” it does not proceed indicating to first select the type, try again same thing, basically stuck and cannot complete the claim! So much for using the app- back to the call centre I guess
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App review.
Simple user friendly and easy to navigate.
Santam App
Very user friendly app
Pathetic
Can’t get the app to work .. unable to rest my password. Been trying for several attempts….
Slow and not repsonding
Tried numerous times to log a claim during a home emergency. The app kept crashing and buffering for long periods of time, the crashing again. This happened over and over again. I ended up phoning the call centre. Much easier than using a slow app.
Phone Passcode
Why do I need to have my phone passcode enabled to use the app.
The app is for emergencies of all kind and if I forget my password I won’t be able to use the app? Or what if my wife or children need to use it in an emergency? Please disable that function
The app is for emergencies of all kind and if I forget my password I won’t be able to use the app? Or what if my wife or children need to use it in an emergency? Please disable that function
Loving it!
Helpful with raising claim and tracking those.
Got an option to rate the service provider after the completion. It would be better if I can see the rating of the service provider while requesting for one.
Over all I am loving the app.
Got an option to rate the service provider after the completion. It would be better if I can see the rating of the service provider while requesting for one.
Over all I am loving the app.
Enjoyed
Got immediate help from Santam regarding the registration, impressed with response time.
I am able to see my policy details also got notification on my debit orders.
Loved the claims update section.
Thanks Santam
I am able to see my policy details also got notification on my debit orders.
Loved the claims update section.
Thanks Santam
