SAP Field Service Management User Reviews

Customer Experience

Positive experience12.5% of reviews
Neutral6.3% of reviews
Negative experience81.3% of reviews

~ Based on 32 written reviews from the US App Store.

What users say

Is SAP Field Service Management Safe?

SAP Field Service Management appears mostly safe based on user ratings. AppsHunter Safety Score for SAP Field Service Management is 74/100.

This assessment is based on 414 user ratings, with an App Store average of 3.7/5.

Safety Analysis

65.0% of ratings point to a safe experience
3.6% of ratings suggest some concerns
31.4% of ratings point to a risky experience

~ Based on 414 App Store ratings for SAP Field Service Management.

Is SAP Field Service Management Legit?

SAP Field Service Management appears to be a legitimate app. AppsHunter Legitimacy Score for SAP Field Service Management is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

For work

I mean it could be more user friendly

Same old same old

Still slow to sync, regularly missing pdf’s of job reports, everything is a major effort and it seems to be getting worse, no sign of it getting better , researching previous job info is so bad I don’t bother, I would recommend this product to a competitor just to mess them up.

FSM review

It’s the worst labor management system I ever worked with

Work orders

Too many parts issues and closing problems

It never works

One day we are not supposed to use our phones because there is a glitch now it does work on the laptop

It’s Rubbish

It constantly crashes with iPhone updates and tech support is none existent.

If it was up to me I would move to something more reliable but sadly it’s not my decision.

Inconsistent, not the most well thought out

Not very user friendly. Makes a big deal about synchronizing (unnecessarily). Started randomly making me log in from scratch about a year ago. Started requiring full log in from scratch every single time I have to go in there about 3 months ago. Now this morning it doesn’t recognize my login credentials at all. Only giving one star because a middle finger isn’t an available option.
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Worst application

Worst application and worst interface. Half of the things go missing and toggles don’t behave properly and missing information in templates.

Review

I’m just not a fan of the way this app works.

This program is not good to use as a business

Worst program used as a service technician. You have to sync
(refresh ) every time you input something. It is slow & out dated. There are other programs out there that are further advanced in technology to run a business

Slow

This app has now stopped generating reports within the mobile app.

So slow

I lose at least an hour a day just watching that sync circle spinning.

Sooo slow

Takes ages to sync even with a good connection to Wi-Fi. I can feel my life slipping away while I use this app, time I will not get back. Thanks SAP you are sapping my life force

Slow complicated

Slow , complicated, prone to crash

Bad

Garbage app. I am shocked at how astoundingly bad it is.

Awful

Forced to use it due to company policy, it is awful, full of bugs and issues.

Garbage

Worst piece of garbage ever made. Constantly crashing causing delays. Waist of time.

难用

太难用了,早点下线

FSM for field engineers

This app constantly crashes, stops generating document bundles for customer signatures (while AT the customer site - which is a requirement to finalize the service order), and consistently fails to sync up parts consumption, service order checklists, along with logged hours within our organizational backend SAP system if and when re-assigned/transferred to another employee or engineer.
I have spent entire days worth of work, just driving around from one customer site to another collecting signatures to finalize service orders after the fact, because the app either generates an error, or doesn’t produce the bundle.
WiFi is a MUST to use this. I’m lucky if most of my customer sites have cell service. Most often I’m immersed in a black-hole of communication and can’t even use my phone as a hotspot
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Dreadful

Unfortunately cannot give this app a rating of 0, which it deserves. Slow and unreliable.