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SAP Field Service Management User Reviews

SAP Field Service Management
💼 Business

Customer Experience

Positive experience14.7% of reviews
Neutral2.9% of reviews
Negative experience82.4% of reviews

~ Based on 68 written reviews from the US App Store.

What users say

Summarized from real user reviews of SAP Field Service Management. Based on 436 reviews and a 3.7/5 average, it highlights the 8 positives and 34 negatives reviewers mention most about this Business app.

Positive things

  • 👍Data visibility in SAP
  • 🚀Quick data sync to SAP
  • 👍Intuitive app design
  • 👍Speech-to-text for notes
  • 👍Multiple attachment support
  • 👍Good offline access
  • 🚀Quick sync times
  • 👍Breadth of capability

Negative things

  • 🐌Slow synchronization
  • 🐌Extremely slow loading
  • 🐌Outdated technology
  • 🐌Unnecessarily complex
  • 🐌Major effort to use
  • 🐌Consistently crashes
  • 🐛Missing PDFs/data
  • 🐛Toggles don't behave
  • 🐛Missing info in templates
  • 🐛Sync failures
  • 🐛Crashing with phone updates
  • 🐛Non-existent tech support
  • 🐛Random full log-ins
  • 🐛Login credential issues
  • 🐛Stops generating bundles
  • 🐛Fails to sync parts/checklists
  • 🐛Requires WiFi
  • 🐛Inconsistent performance
  • 🐛Difficult to use for business
  • 🐛Not user-friendly
  • 🐛Major effort for tasks
  • 🐛Work order issues
  • 🐛Closing problems
  • 🐛Glitches causing downtime
  • 🐛Garbage app quality
  • 🐛Awful, buggy
  • 🐛Slow and time-consuming
  • 🐛Dial-up internet faster
  • 🐛Clunky to use
  • 🐛Demo mode not working
  • 🐛Effort types not visible
  • 🐛Signature pad issues
  • 🐛Can't sync properly
  • 🐛Stuck on download attachment

Is SAP Field Service Management Safe?

SAP Field Service Management appears mostly safe based on user ratings. AppsHunter Safety Score for SAP Field Service Management is 74/100.

This assessment is based on 436 user ratings, with an App Store average of 3.7/5.

Safety Analysis

64.9% of ratings point to a safe experience
3.9% of ratings suggest some concerns
31.2% of ratings point to a risky experience

~ Based on 436 App Store ratings for SAP Field Service Management.

Is SAP Field Service Management Legit?

SAP Field Service Management appears to be a legitimate app. AppsHunter Legitimacy Score for SAP Field Service Management is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

CMA Grundfos

Nicht anwenderfreundlich umständlich zu bedienen, man wird nicht im Frage Antwort Interview durch den Prozess gezogen, provoziert Fehler stört nur passt nicht zum tatsächlichen Arbeitsablauf
Pizzi123456789Pizzi123456789

Uselessness of sap

Every single day when syncing the app logs me out and I have to sign in YET AGAIN. Why can’t sap see that this is happening or are they conveniently blind?
I have to use this for work so I have no option.
Sap- sometimes always poor
shepthevetshepthevet

Response from developer

Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

Entries deleted

My entries will delete after a sentence or two. I am forced to write entries into messages then copy and paste. This is the only way I can write up my daily entries. This continues even after purchasing a new phone.
By caseBy case

CMA Grundfos

Nicht anwenderfreundlich umständlich zu bedienen, man wird nicht im Frage Antwort Interview durch den Prozess gezogen
Pizzi123456789Pizzi123456789

Eine Katastrophe

Es funktioniert nicht. Ständig bekomme ich Nachricht das Stunden nicht gesendet können weil cloud noch nicht bearbeitet hat.
Dansa 1234Dansa 1234

Nur Bugs

Geht überhaupt nicht diese App schlechtes unternehmen
Dori2372Dori2372

Rubbish

Have to use this for work
I have to delete then to re-install app at least 3 times a week due to sync errors job history just disappears
Tayze44Tayze44

Clunky

Since update introduced app has become slow, clunky and unresponsive at times, previously it was a pleasure to use
robbing sodsrobbing sods

Response from developer

Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

App funktioniert nicht richtig.

Die App ist Murx, Kunde kann schon seit fast 2Jahren nicht unterschreiben ohne dass mann zuvor alles löscht…
Edyta1976Edyta1976

Response from developer

Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

We can not indeed . In titles

Good
MOHA 1974MOHA 1974

Unflexibel und schlechte Bedienung

Unflexibel bei der Einrichtung des Planung Boards. App schlechte Bedienung. Es ist immer ein Manueller Sync notwendig. Zeitgemäße Funktionen sucht man vergebens. Nicht empfehlenswert.
Da gibt es wesentlich bessere Lösungen.
ASTB2ASTB2

Entre bug et le reste

Bug pas dé synchronisation en wifi et bug de rapport obligé de desinstaller et reinstaller !!
Vinci pclVinci pcl

Não sincronizar em segundo plano é uma falha.

Ter de ficar com o aplicativo na tela o tempo todo para sincronizar, dificulta o uso durante sincronizações mais longas.
naotemhoapelidoenaovouinventarnaotemhoapelidoenaovouinventar

For work

I mean it could be more user friendly
eddy1235383eddy1235383

Synchronisieren

Die App muss im Vordergrund sein beim synchronisieren.
Wischt man sie zu schnell weg fehlen die gebuchten Zeiten auf dem Server.
Schüco-01Schüco-01

Same old same old

Still slow to sync, regularly missing pdf’s of job reports, everything is a major effort and it seems to be getting worse, no sign of it getting better , researching previous job info is so bad I don’t bother, I would recommend this product to a competitor just to mess them up.
shepthevetshepthevet

FSM review

It’s the worst labor management system I ever worked with
FSM is not goodFSM is not good

Work orders

Too many parts issues and closing problems
Marty2025Marty2025

Response from developer

Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

Erros frequentes.

Erros frequentes , impossibilidade de trabalho pleno.
Usuário033Usuário033

It never works

One day we are not supposed to use our phones because there is a glitch now it does work on the laptop
El transistorEl transistor
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