SAP Field Service Management

SAP Field Service Management

by SAP SE

414 ratings
32 reviews
Free

Details

  • Released
  • Updated
  • September 30, 2018
  • July 13, 2026
SAP Field Service Management screenshot #1 for iPhone
SAP Field Service Management screenshot #2 for iPhone
SAP Field Service Management screenshot #3 for iPhone
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About

This app empowers field service professionals with real-time data and tools to optimize service delivery. It helps technicians arrive with the right equipment, improve first-time fix rates, and streamline administrative tasks, leading to enhanced customer satisfaction and business results.

Real-time service management
ETA and on-time arrival
In-field payment capture
Offline support
Access to customer and product information
Service report generation
Selling recommendations for technicians
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What users say

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+1

What's New in SAP Field Service Management

26.07.0

July 13, 2026

NEW FEATURES • Saving filter in the group checkout • Search in Smartform Chapter • Closing an activity shall bring you back automatically to the starting screen

More

User reviews

For work

I mean it could be more user friendly

Same old same old

Still slow to sync, regularly missing pdf’s of job reports, everything is a major effort and it seems to be getting worse, no sign of it getting better , researching previous job info is so bad I don’t bother, I would recommend this product to a competitor just to mess them up.

FSM review

It’s the worst labor management system I ever worked with

Work orders

Too many parts issues and closing problems

It never works

One day we are not supposed to use our phones because there is a glitch now it does work on the laptop

Developer apps

User experience

🐞

Reported Bugs

32 issues

Syncing is slow

Bug

Regularly missing PDFs

Bug

Everything is a major effort

Bug

Researching job info is bad

Bug

Too many parts issues

Bug

Closing problems

Bug

App crashes with iPhone updates

Bug

Tech support is non-existent

Bug

Makes a big deal about synchronizing

Bug

Randomly requiring full login

Bug

Doesn't recognize login credentials

Bug

Half of the things go missing

Bug

Toggles don't behave properly

Bug

Missing information in templates

Bug

App not good to use as a business

Bug

Have to sync every time

Bug

Slow and outdated

Bug

Stopped generating reports in mobile app

Bug

Lose an hour a day watching sync

Bug

Takes ages to sync

Bug

Slow, complicated, prone to crash

Bug

Constantly crashing causing delays

Bug

App constantly crashes

Bug

Stops generating document bundles

Bug

Fails to sync up parts consumption, service order checklists, logged hours

Bug

Generates an error or doesn't produce bundle

Bug

WiFi is a MUST to use

Bug

Demo mode not working

Bug

Effort types are not visible on 8.6.0

Bug

Signature pad issues with smaller screens

Bug

Unknown error pop up while syncing

Bug

Synchronization fail, stuck in 'download attachment'

Bug

Requested Features

7 requests

Allow suppliers to reassign Admin

Feature

Solution for Admin no longer working

Feature

Bring back landscape mode for signatures

Feature

Fix effort types visibility

Feature

More user-friendly interface

Feature

Improve sync speed

Feature

Better search for past job info

Feature

FAQ

What does SAP Field Service Management do?

SAP Field Service Management is a mobile application designed to provide industry-leading field service management capabilities in real-time. It aims to optimize service delivery by bringing together the right data at the right moment, helping businesses delight customers and drive better business results.

What are the key benefits of using this app?

Key benefits include sending ETAs and arriving on time with the correct equipment, real-time optimization for better resource utilization, streamlining cash flow through in-field payment capture, and improving first-time fix rates by providing technicians with access to crucial customer and product information.

Is this app free to use?

Based on the provided information, the app is listed as 'free'. There are no indications of in-app purchases or advertisements, suggesting it is offered without direct cost to the user.

Can I use this app without an internet connection?

Yes, the application offers full offline support. This means you can continue to use its features and access information even when you are out of mobile coverage, ensuring true mobility for your field service operations.

How does this app help improve customer satisfaction?

The app improves customer satisfaction by enabling technicians to arrive on time with the right equipment, resolve service requests efficiently, and provide accurate service reports. Enhanced visibility into customer needs and faster issue resolution contribute to increased customer loyalty.