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SAP Field Service Management

SAP Field Service Management

by SAP SE

427 ratings
64 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • September 30, 2018
  • August 12, 2026

Developer

SAP SE
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SAP Field Service Management screenshot #1 for iPhone
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SAP Field Service Management screenshot #3 for iPhone
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About

This app empowers field service professionals with real-time data and tools to optimize service delivery. It helps technicians arrive with the right equipment, improve first-time fix rates, and streamline administrative tasks, leading to enhanced customer satisfaction and business results.

✓Real-time service management
✓ETA and on-time arrival
✓In-field payment capture
✓Offline support
✓Access to customer and product information
✓Service report generation
✓Selling recommendations for technicians
Show original description

What users say

Summarized from real user reviews of SAP Field Service Management. Based on 427 reviews and a 3.7/5 average, it highlights the 8 positives and 34 negatives reviewers mention most about this Business app.

Positive things

  • 👍Data visibility in SAP
  • 🚀Quick data sync to SAP
  • 👍Intuitive app design
  • 👍Speech-to-text for notes
  • 👍Multiple attachment support
  • 👍Good offline access
  • 🚀Quick sync times
  • 👍Breadth of capability

Negative things

  • 🐌Slow synchronization
  • 🐌Extremely slow loading
  • 🐌Outdated technology
  • 🐌Unnecessarily complex
  • 🐌Major effort to use
  • 🐌Consistently crashes
  • 🐛Missing PDFs/data
  • 🐛Toggles don't behave
  • 🐛Missing info in templates
  • 🐛Sync failures
  • 🐛Crashing with phone updates
  • 🐛Non-existent tech support
  • 🐛Random full log-ins
  • 🐛Login credential issues
  • 🐛Stops generating bundles
  • 🐛Fails to sync parts/checklists
  • 🐛Requires WiFi
  • 🐛Inconsistent performance
  • 🐛Difficult to use for business
  • 🐛Not user-friendly
  • 🐛Major effort for tasks
  • 🐛Work order issues
  • 🐛Closing problems
  • 🐛Glitches causing downtime
  • 🐛Garbage app quality
  • 🐛Awful, buggy
  • 🐛Slow and time-consuming
  • 🐛Dial-up internet faster
  • 🐛Clunky to use
  • 🐛Demo mode not working
  • 🐛Effort types not visible
  • 🐛Signature pad issues
  • 🐛Can't sync properly
  • 🐛Stuck on download attachment
See all reviews

What's New in SAP Field Service Management

26.08.0

August 12, 2026

NEW FEATURES • Add Batch/BatchQuantity to Data Obsolescence • Allow Save and Add for each EMME • GPS Coordinates from Location Picker Smartform Element • Landscape mode for Attachments

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User reviews

Most RecentHighest RatedLowest Rated

CMA Grundfos

Nicht anwenderfreundlich umständlich zu bedienen, man wird nicht im Frage Antwort Interview durch den Prozess gezogen
Pizzi123456789Pizzi123456789

Eine Katastrophe

Es funktioniert nicht. Ständig bekomme ich Nachricht das Stunden nicht gesendet können weil cloud noch nicht bearbeitet hat.
Dansa 1234Dansa 1234

Nur Bugs

Geht überhaupt nicht diese App schlechtes unternehmen
Dori2372Dori2372

Rubbish

Have to use this for work
I have to delete then to re-install app at least 3 times a week due to sync errors job history just disappears
Tayze44Tayze44

Clunky

Since update introduced app has become slow, clunky and unresponsive at times, previously it was a pleasure to use
robbing sodsrobbing sods

Response from developer

Hi, we'd really appreciate it if you could provide us with some more detailed feedback. We have thousands of technicians using the app and we're always happy to listen and do our best to resolve any bugs or usability issues that are impacting the experience with our application. You can contact your IT department so they can get in touch with us.

See 59 more reviews

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User experience

🐞

Reported Bugs

32 issues

Syncing is slow

Bug

Regularly missing PDFs

Bug

Everything is a major effort

Bug

Researching job info is bad

Bug

Too many parts issues

Bug

Closing problems

Bug

App crashes with iPhone updates

Bug

Tech support is non-existent

Bug

Makes a big deal about synchronizing

Bug

Randomly requiring full login

Bug

Doesn't recognize login credentials

Bug

Half of the things go missing

Bug

Toggles don't behave properly

Bug

Missing information in templates

Bug

App not good to use as a business

Bug

Have to sync every time

Bug

Slow and outdated

Bug

Stopped generating reports in mobile app

Bug

Lose an hour a day watching sync

Bug

Takes ages to sync

Bug

Slow, complicated, prone to crash

Bug

Constantly crashing causing delays

Bug

App constantly crashes

Bug

Stops generating document bundles

Bug

Fails to sync up parts consumption, service order checklists, logged hours

Bug

Generates an error or doesn't produce bundle

Bug

WiFi is a MUST to use

Bug

Demo mode not working

Bug

Effort types are not visible on 8.6.0

Bug

Signature pad issues with smaller screens

Bug

Unknown error pop up while syncing

Bug

Synchronization fail, stuck in 'download attachment'

Bug
✨

Requested Features

7 requests

Allow suppliers to reassign Admin

Feature

Solution for Admin no longer working

Feature

Bring back landscape mode for signatures

Feature

Fix effort types visibility

Feature

More user-friendly interface

Feature

Improve sync speed

Feature

Better search for past job info

Feature

FAQ

What does SAP Field Service Management do?

SAP Field Service Management is a mobile application designed to provide industry-leading field service management capabilities in real-time. It aims to optimize service delivery by bringing together the right data at the right moment, helping businesses delight customers and drive better business results.

What are the key benefits of using this app?

Key benefits include sending ETAs and arriving on time with the correct equipment, real-time optimization for better resource utilization, streamlining cash flow through in-field payment capture, and improving first-time fix rates by providing technicians with access to crucial customer and product information.

Is this app free to use?

Based on the provided information, the app is listed as 'free'. There are no indications of in-app purchases or advertisements, suggesting it is offered without direct cost to the user.

Can I use this app without an internet connection?

Yes, the application offers full offline support. This means you can continue to use its features and access information even when you are out of mobile coverage, ensuring true mobility for your field service operations.

How does this app help improve customer satisfaction?

The app improves customer satisfaction by enabling technicians to arrive on time with the right equipment, resolve service requests efficiently, and provide accurate service reports. Enhanced visibility into customer needs and faster issue resolution contribute to increased customer loyalty.