Waste of money
Got this because I’m always on the move over here in Europe and I believe I got completely scammed I bought GB and had access to the WiFi for about a day and didn’t work after that I even went out of my way and tried connecting in several different places were I knew my regular data would work and this thing just wouldn’t connect it wouldn’t even pop up on my phone
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Do not buy
I paid $300 for the device, and an additional $90 for service, only for the service to stop entirely a few days after use. Factory resets do nothing, customer service does nothing. Garbage service.
Terrible!
Don’t do it, find another WiFi provider. I have used Sapphire for a decade with good results, except the last two years have been ridiculous. No signal connections, poor connection to iPhone when I can even get it to connect to my phone! Has failed in Portugal, Spain and now in Vietnam. This is a ridiculous brick that just sucked the last 90 bucks out of my wallet.
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Can’t ever use the app
The second I get on this app it freezes every time I’ve done everything to try and fix this and it never works.
UPNP never available, poor speeds and constant connectivity issues
Good day,
I use your service because I am deployed, the wifi has several days where i cant do the things i need for college because a 10 minute video can take hours to load, can’t game with my wife and kids because universal plug n play (UPNP) NAT Type is always strict. It has taken me 3 days to download a 11GB game with my xbox constantly running because the speeds are so slow or like tonight my signal wont stay stable enough to make progress on the download.
The weather has been consistently clear skies here, being here in the desert not many rain storms occur. It is getting colder which I understand does impact Wi-Fi signal but last time I was here I had none of these issues.
Perhaps a firmware update is needed?
Any recommendations to resolve my issues would be greatly appreciated.
Respectfully,
Andrew
I use your service because I am deployed, the wifi has several days where i cant do the things i need for college because a 10 minute video can take hours to load, can’t game with my wife and kids because universal plug n play (UPNP) NAT Type is always strict. It has taken me 3 days to download a 11GB game with my xbox constantly running because the speeds are so slow or like tonight my signal wont stay stable enough to make progress on the download.
The weather has been consistently clear skies here, being here in the desert not many rain storms occur. It is getting colder which I understand does impact Wi-Fi signal but last time I was here I had none of these issues.
Perhaps a firmware update is needed?
Any recommendations to resolve my issues would be greatly appreciated.
Respectfully,
Andrew
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RIP OFF
Huge rip off 😡DO NOT buy into to this total scam‼️They are exactly like every other time share… a total joke.
Needs an Update
Sapphire works well with my Sapphire 3. But i feel like its lacking in some areas. Competitor’s pucks offer software/hardware updates via their respective apps. Where as sapphire does not. The device goes in and out a lot even in well covered areas for service.
Doesn’t work now - after only two uses
Sadly I invested in a sapphire device (- not inexpensive!). First impressions were good, went to Egypt and it helped keep communications well. New York and it was fine, avoiding the need to jump on multiple different WiFi sources.
Then it stopped working. Support was given but uninspiring and it took a while to get any traction with the support team of any substance. Sadly an expensive device then became a black brick which was effectively unsupported by the sapphire team…. No efforts made to try to help other than switch on and off and the factory reset (many times).
Now I can’t trust the device so I don’t take it travelling but use it as a paperweight. It may be great for other people but I can only go on my experience.
Expensive mistake - caveat emptor. Using eSIMs now.
Then it stopped working. Support was given but uninspiring and it took a while to get any traction with the support team of any substance. Sadly an expensive device then became a black brick which was effectively unsupported by the sapphire team…. No efforts made to try to help other than switch on and off and the factory reset (many times).
Now I can’t trust the device so I don’t take it travelling but use it as a paperweight. It may be great for other people but I can only go on my experience.
Expensive mistake - caveat emptor. Using eSIMs now.
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Works well
Have used all over Europe. It is very pricy. However much more secure than any free WiFi. I have to work some. Spotty in rural areas. But that is stated when purchasing.
Scam
Absolutely worthless company and products. The sapphire three won’t connect to the internet no matter if you get the SIM card or buy a plan. Support doesn’t know what they’re talking about, and their sales clerks are definitely paid commission and will lie to make the sale.
Trash
Trash overpriced wifi doesn’t work for anything more than texting. In Germany too. Wasted $30 on it don’t do the same
Buyer beware
Poor quality reception when used in LA. Bought a 2GB plan that was depleted in 2 hours with only checking email a free WhatsApp messages. Would never purchase again.
Good service, user friendly
The service works well enough, and is cheaper than an international plan. I’m able to talk to my family, and access the internet. The connection is somewhat slow, and I drop calls from time to time (even in a static environment). Video calling is nothing short of frustrating, but that could just be my location. I’d recommend it for military personnel on short tours, and persons who infrequently travel internationally.
The app is great as far as usability, however, my only complaint is I wish they would add an option to send you push notifications when the data is low.
The app is great as far as usability, however, my only complaint is I wish they would add an option to send you push notifications when the data is low.
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Internet is good but
So I just got this internet Puck for my time at Ali Al Salem yesterday. WiFi is pretty good now and I’m enjoying it. But let’s say I want to change plans or even cancel it, the site doesn’t show my profile nor give me an option to cancel it not even the app shows me where to cancel my plan or start a new one. So idk if I have to go back to the store and make a new plan or cancel it. But weird cuz the guy said I can do it from my phone and I don’t know where. So I felt like I got scammed into a plan that I have to stick with
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Bad puck
The pucks by sapphire drains battery even if you’re not using data. That means if it accidentally press against something in your bag it will turn on and stay on until it dies without you even using your data.
Oh, the data is expensive and it expires
Oh, the data is expensive and it expires
Don’t waste your money
The service is garbage for Poland. Don’t waste your money.
App is hard to use
This app leaves a lot to be desired. Can’t set up payment unless you use PayPal, which I do not use. Cannot change password and it wants you to enter your ID. Why? It doesn’t support OTP. Really sorry I bought the device. The app is terrible.
App needs updating
The App continually crashes at the point of payment. Therefore payment does f go through. It’s relationship /link with PayPal is not good, crashes continuously.
You also need other methods of payment, not just PayPal.
You also need other methods of payment, not just PayPal.
Poor/sport Service and WAY Overpriced
They don’t have an unlimited plan, if you don’t use all the data you already paid for within the set time frame you loose it. It’s basically a money grab because they know they have a guaranteed customer base, especially within the military community when our options for internet are slim. If I had other options I would take my money elsewhere.
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Horrendous wifi, App is decent
The app itself isn’t the issue, the issue is that for ME no matter what I do from 10am - 3 pm it’s total black out on wifi for me and from 10pm - 3am.. it’s the same. Anyone and everyone else I ask says they have no issues at all with their wifi or sapphire at all. If I had literally no other choice but to use this trash I would 100000% get the hundreds of dollars I’ve spent on this overpriced trash.
-10/10 puck is not worth its weight in the plastic it’s made of
6/10 app for screwing up whenever I try to pay with PayPal
Overall if you have already purchased a sapphire puck get your money back. It’s not worth the headache in my honest opinion. But who knows, you might have a much better experience than myself.
-10/10 puck is not worth its weight in the plastic it’s made of
6/10 app for screwing up whenever I try to pay with PayPal
Overall if you have already purchased a sapphire puck get your money back. It’s not worth the headache in my honest opinion. But who knows, you might have a much better experience than myself.
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