Worst Customer Service
Response from developer
Hey! We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been. 💔 This isn’t the experience we want for our customers. Please email us at escalations@savana.com with your order details so we can personally look into this and make things right 💛
Worst customer care service
Worst service ever in this whole world wide and universe
No customer support
Response from developer
Hi there, thank you for your wonderful feedback! We're thrilled to hear that Savana aligns with your dressing sense and imagination. We completely understand your concerns about the shipping times, and we apologize for any inconvenience caused by the delays. Your input is valuable, and we’re committed to improving our delivery speed. We hope to provide you with a more reliable shopping experience in the future!
Cancellation and refunds
First, their cancellation policy is a joke. The app promises to refund the cancelled order’s money within 7-10 days , but its been 13 days since i cancelled my order and didnt receive any payment or any updates regarding my refund too and i texted few days back in the chat option regarding this and didnt get any proper response…
Customer service was unhelpful, constantly giving me vague responses and leaving me to wait.
Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it.
Im so much done with savana app and its so annoying to constantly text to some AI which doesnt respond properly to refund MY MONEY and it feels so annoying to do it…i need a proper response from savana for my refund or else u’ll face the consequences…Im done being polite and people’s money isnt a JOKE
Response from developer
Hey! We’re really sorry for the experience you’ve had—it’s definitely not what we want for our users 💔 Your feedback is taken seriously, and we’re working on improving both our delivery and return processes. Please reach out at escalations@savana.com so we can personally look into this and make things right 💛
Fraud site and L return service
Response from developer
Hey! We're really sorry to hear about your experience, and we understand how disappointing this must be 💔 This isn’t what we want for our customers. Please email us at escalations@savana.com with your order details—we’ll make it right as soon as possible. 💌
Disappointment
I am sharing my experience so others do not go through the same stress and harassment that I faced. The product quality I received was poor and completely different from what I expected, so I raised a return request. But instead of a simple return process, this turned into the worst customer experience I have ever had.
For several days, the delivery partner kept calling only to ask for my address and then never came for pickup. Every day I waited with the parcel packed and ready, but the return kept getting cancelled repeatedly without any fault from my side.
Even after sharing proof, screenshots, call logs, and repeated complaints, customer support kept sending the same automated replies instead of giving a real solution. The courier partner, Shadowfax, kept changing locations, not answering calls, and wasting my time daily.
The most shocking and unacceptable part was that the delivery boy even took ₹50 from me during the return process, which is completely wrong and feels like fraud. A customer should never have to pay money for a return pickup.
This entire experience has completely broken my trust in this app. Please be careful before ordering, especially if you ever need to return an item. The service and courier handling have been extremely disappointing.#Savana #PoorService #CustomerAwareness #BadExperience
Response from developer
Hello there, we apologize for the inconvenience caused and would like to assure you that we are here to help. We understand how important your order is to you and we care about your satisfaction. Please reach out to us at escalations@savana.com with your order details so that we can investigate the situation and provide a resolution ASAP.
Review
What I like most is how user-friendly and well-organized it is—you don’t need much time to figure things out. It’s clear that a lot of thought went into the design and functionality. Savana feels reliable and practical, and it actually delivers what it promises.
There’s always room for small improvements, but as it stands, Savana is a solid app that I’d definitely recommend to others looking for a smooth and enjoyable experience. ⭐⭐⭐⭐
Extremely Disappointing & Unprofessional Service
Whenever I contact customer support, they keep me on hold for an endless amount of time, and no one ever responds. The moment I send a message explaining my issue, they simply close the ticket without giving any solution. This clearly shows how careless, unprofessional, and irresponsible their support system is.
If Savana cannot even manage a simple pickup process properly, then I don’t know what kind of service they are trying to provide. The pickup agent doesn’t call, doesn’t come, and still marks the pickup as “customer not available” without even trying to contact me. And when I try to reach the agent, he doesn’t respond at all. This level of service is absolutely unacceptable.
I am genuinely fed up and tired of following up again and again. This is one of the worst customer service experiences I have ever had. I am completely done with this app, and I will never use Savana again.
If my pickup is not completed today itself, I will make sure to tweet about this issue publicly, because customers deserve to know how this platform treats them.
Absolutely pathetic and frustrating experience.
Response from developer
HiThere, We’re truly sorry for the extremely frustrating experience you’ve had with your return and pickup. We completely understand how upsetting and disappointing this must be, and we’re very concerned about the inconvenience caused. This is not the standard of service we aim to provide. Please share your order details at escalations@savana.com and our team will prioritize your case immediately to resolve the issue as quickly as possible.
Savana
★★★★★
If you're looking for trendy, high-quality fashion that doesn't break the bank, you absolutely need to download the Savana app. This app has quickly become my favorite place to shop online, and for all the right reasons.
What immediately stands out is the sheer variety and quality of the clothing. They constantly update their collection with the hottest current trends—everything I see on Pinterest and my favorite fashion blogs shows up here, from chic co-ord sets to beautiful dresses and statement accessories. The clothes look fantastic in photos, but I was genuinely impressed by the material and construction when my order arrived. The pieces feel substantial, fit well, and truly look expensive.
Beyond the amazing selection, the shopping experience itself is seamless. The app is super intuitive and easy to navigate, making it simple to find exactly what you're looking for or just browse for inspiration. Checkout is fast and secure, and their commitment to hassle-free returns provides great peace of mind.
While some reviews mention delivery times can sometimes take a little longer, I find that the incredible quality and unique styles are absolutely worth the wait. Savana makes it easy and affordable to experiment with your personal style and keep your wardrobe refreshed. Highly, highly recommend joining the #SavanaSquad!
Worst Experience
On top of that, the shipping charges are high, and the only way to get free shipping is by spending a lot more - which makes no sense. You can't save money by being forced to spend more money. It's like they want you to buy extra just to avoid paying shipping, and that's not fair to customers.
It's frustrating because you'll find some great products on the app, but you have to deal with slow delivery, bad customer service, high shipping costs, and no proper support. If you value time and good service, this app might not be worth it.
Response from developer
Hi There, we’re sorry to hear about your experience and regret the inconvenience caused by delivery delays, shipping charges, and the support experience. Your feedback is important to us and has been shared with the relevant teams to help improve our services. We’d like to look into your concerns in detail—please reach out to us at escalations@savana with your order details so we can assist you further. Thank you for bringing this to our attention.
Pickup Status Not Updated & Refund Being Unfairly Delayed
I hope you are doing well. I am writing this email to raise a serious concern regarding the return of two jeans I recently purchased (approximately ₹2500–₹2600 )
I returned both items because the color was not as expected. When the delivery partner picked up the order, he clearly showed me the confirmation on his device that the pickup was completed, and it was reflecting in his system as well.
However, on my end, the Savannah app/website is still showing “Pickup not done yet”, even after several days.
I tried reaching out to chat support multiple times, but unfortunately the experience has been extremely disappointing:
• one agent disconnected the chat without resolution.
• No resolution was given by the agents just asked me to wait, no surety of refund
Instead of assisting me with my refund or providing a proper solution, the chat was disconnected. This caused unnecessary stress and fear regarding my money.
Due to this experience, I have cancelled all my remaining orders from Savana. I never expected such poor service from your platform, especially when customers trust you with their payments. The lack of call support makes it even more frustrating when the only available chat support is not reliable.
I request you to take immediate action to update the pickup status and process my refund without any further delay. I also request that proper customer support be ensured so that other customers do not face similar issues.
I expect a prompt resolution.
Response from developer
We sincerely apologize for the inconvenience and frustration caused regarding your returned jeans and pending refund. We understand how concerning it is when the pickup status is not updated and chat support has not provided proper assistance. Please be assured that we are looking into your case as a priority and will ensure your refund is processed to your Savana wallet at the earliest. To help us resolve this promptly, kindly reach out to us at escalations@savana with your order details. We also appreciate your feedback regarding our support process and will work to improve our customer service experience. Thank you for your patience and understanding.
SCAM APP!!Anyone plz don’t buy from this fraud app!!
Response from developer
We sincerely apologize for the frustration and dissatisfaction caused by your recent experience with Savana. We take feedback regarding product quality, returns, and customer support very seriously. Please note that our product descriptions and policies are intended to be transparent, and we are reviewing your concerns to ensure clarity and improve our processes. We regret that our customer support experience did not meet your expectations and understand how disappointing this must have been. To help us resolve any pending issues and provide a proper resolution, please reach out to us at escalations@savana with your order details. Your feedback is valuable in helping us improve our services for all customers.
Very disappointing customer care
Response from developer
Hi Wonthemia, we sincerely apologize for the prolonged delay and inconvenience caused regarding your prepaid order. We understand how frustrating it is to wait this long without delivery or a clear resolution. This is not the experience we aim to provide. Please reach out to us at escalations@savana with your order details so we can investigate this on priority and assist you with a prompt resolution. Thank you for your patience.
Unsafe messy and uncertain experience.
When you raise this to customer service, they say they will resolve. I requested them to not send the same guy since it felt unsafe due to his shady behaviour. The Delhivery app(responsible for parcels and returns of savana) send you a text on whatsapp that says you (we) have rescheduled your return as per your request not once but twice when you never did it in the first place i.e. false texts of reschedule. When you raise this with customer service the third time, they have no idea of the history of the chat again and don’t do much to resolce the issue.
What is one supposed to do? The original return shady person responsible now knows my address. No action taken that has been informed to me otherwise. The Delhivery is falsely rescheduling my return on my name(as if I rescheduled jt) when i didn’t. And the customer service person has to be informed the whole issue over and over again. The whole situation was very frustrating and lost me a lot of my time.
So is your safety and time worth the cute and affordable tops? I don’t think so.
Response from developer
Hi There, We’re truly sorry for the frustrating return experience and the inconvenience caused. Your safety and time are very important to us. We’ll ensure your return is handled promptly and safely, and the issue with rescheduling is investigated. Please share your order details at escalations@savana.com so we can resolve this immediately.
Poor customer service.
First, their return policy is a joke. The app promises a 2-3 day return process, but my first return took a frustrating 15 days. Customer service was unhelpful, constantly giving me vague responses and leaving me to wait.
Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it. My most recent order, which I chose cash on delivery for, was delayed for over two weeks, and the delivery was ultimately canceled because the packaging was torn and damaged. The delivery person even admitted the products were fine but packaging is not good.
It seems their service is significantly worse for cash-on-delivery orders. My first order, which I paid for online, arrived in about a week. This second one has been a complete disaster. The company clearly has an issue with its delivery and packaging, and its customer service is not equipped to handle the problems they create.
I will not be ordering from Savana again. I'm writing this review to warn other customers about the frustrating experience and poor service they should expect. If you value your time and want a reliable shopping experience, look elsewhere.
Response from developer
We sincerely apologize that your repeated experience with our services, including the slow returns and the delayed, damaged delivery of your recent order, has been so frustrating. We are dedicated to making immediate, necessary improvements to our entire fulfillment and customer care infrastructure to ensure all shoppers receive the reliable, high-quality experience they deserve.
Savana is such a fruad
New order placed on 3rd September... On 3rd September, I placed new orders that were scheduled for delivery on 7th September. Out of two products, I received only one. The package invoice listed both items, but only one was inside. When I reached out to Savana, they claimed they had video proof showing both items were packed but refused to share it, citing “security reasons.” A friend of mine also mentioned receiving a duplicate item from Savana earlier, which shows this isn’t a one-off issue.
Now, Savana is outright denying both a replacement and a refund. This is fraudulent and unacceptable. I have already escalated this matter to the Consumer Forum and will take further legal action if required. Savana has repeatedly caused me distress, wasted my valuable time, and disturbed my mental peace. This time, I have not only faced harassment but also financial loss due to their irresponsible and deceitful practices.
Such behavior cannot be ignored, and I will ensure accountability is established.
Response from developer
Hi, we’re truly sorry to hear about your experience and the distress it has caused. Please know that we would never want to share a resolution that doesn’t work for you. Each case undergoes a thorough review, and only after all checks and verifications are completed do we provide a final outcome. We understand how disheartening this can feel, especially when expectations aren’t met. That said, we’re committed to learning from such situations, and we’ll review your case again to see what can be done better on our end. For any further support or escalation, please don’t hesitate to reach out to us directly at escalations@savana.com.
Trap!
Response from developer
We are truly sorry for the unacceptable series of service failures you encountered, from technical difficulties in our app to lengthy delivery estimates and issues with your refund preference. We recognize that these repeated problems caused significant frustration, and we sincerely apologize that we failed to provide a supportive or efficient shopping experience. We are committed to making substantial internal improvements to our platform and processes to prevent such widespread issues from affecting our customers in the future.
Utterly Disappointed – Worst Shopping Experience Ever
I still decided to give them another chance (a decision I now regret). My new order was supposed to be delivered on 7th August. On 9th August, a customer care agent assured me it was “ready to dispatch.” Yet, as of today, it has not even been dispatched. No proper tracking updates, no proactive communication, nothing.
This is beyond disappointing — it’s unprofessional, careless, and shows a complete lack of respect for customers’ time and trust. I’ve wasted my patience, energy, and time twice now. If you value timely delivery, proper communication, and a reliable shopping experience, I strongly suggest looking elsewhere
Response from developer
Hi Pravajya, we are deeply sorry that your experience with two separate orders has been incredibly frustrating due to repeated delays and poor communication; this is unacceptable on our part. We sincerely apologize for the auto-cancellation of your first order and the ongoing lack of updates regarding your second. We regret that our operational issues have wasted your time and eroded your trust in our brand. Please allow us to urgently correct this by contacting us at escalations@savana.com with your order ID so that our team can prioritize your case and personally manage the resolution.
Bad customer executive and experience in Savana
Response from developer
Hi! We’re extremely sorry for the experience you had — especially with how your concern was handled. You were right to expect timely delivery, clear communication, and respectful support. What you described does not reflect the standards we hold ourselves to, and we truly regret the frustration caused. Your feedback about the conversation and the handling of your request has been noted and will be escalated internally. If your issue is still unresolved, please share your order ID at escalations@savana.com so we can step in and assist you properly. Thank you for bringing this to our attention — we’re committed to doing better.