Worst Customer Service
The return policy is a joke really. They say that pickup will happen in 2 days. But the pickup in reality got more than 20 days. Then they changed the logistics, the delivery said that he has to take the return of that product as it was showing in their system, turns out savanna did not update the system and actually he was not suppose to pickup that item, eventually that product is lost now cause it is not with me and not returned to savanna because of their faulty system its misrouted or lost now. Then everyday i get the message that those products will be picked up soon even after i told them 1000 times that this is the case and this has happened but still Every-time i connect with them, they give such response which makes me feel i should hit my head to wall cause every day i have to explain them same story that this has happened and products are already given to logistics, yet everyday they assign some guy and then ultimately they cancel the pickup and give wrong remark that i cancelled hut in reality, they cancel it on their own without contacting me. So in app they show that i have denied pickup and they deny to update the status and accept the fact that this has happened even though i sent all proofs. As on date they show wrong status that i cancelled pickup even though explaining them that no-one reached me and the products were already given to logistics they first assigned. Every-time i connect to the customer service they give different different response everyday which are totally vague and irrelevant and not even close to what i am querying. I am querying about something else, they respond to something else. So to be honest i am done with their service and will never make any purchase.
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Response from developer
Hey! We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been. 💔 This isn’t the experience we want for our customers. Please email us at escalations@savana.com with your order details so we can personally look into this and make things right 💛
Worst customer care service
So i have placed on order with 4 products total . When I received the parcel 3 products were missing and was torned and cover with invoice over it . I seemed absolutely fine from outside. But when i opened it 3 products were missing and the parcel was torned . I tried contacting via customer care for the first they keep on delaying the issue and provide irrelevant responses . I asked them that my issue isn’t resolved and once the window period for return get over will i still be able to return cause u have been delaying the issue and my return request keep on still under review … they haven’t responsed and ask me that your issue will be resolved. I even tried emails but guess what after one reply they don’t even respond to your emails . There is no way of contacting via call . Every time u try to connect via chats u have to explain everything again and again but still don’t the proper response . Worst experience ever . This will be my last order ever from this app.
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Worst service ever in this whole world wide and universe
Worst customer service ever..i contacted them 2 days after the delivery attempt as i was unavailable and i call back the delivery guy but never pick my call..like every other app i thought they will re attempt the next day but never got any information in calls so i contacted customer servive and they asked for my email to create a ticket and before i could even share they sent a message is there anything else i can assist you with? And i said that was very disrespectful and idk what happened one came after another and said thank you for contacting how may i assist you while i was still on the same thread so i gave up that day..after 2 days i received email saying that it was delivered so i contacted again and this time they took it seriously but they asked why didn’t i contact them earlier and i explained the whole scenario and they said i must contact them within 24 hours from the first delivery attempt and now they can’t do anything..it was prepaid and i must share the pin in order to mark as delivered no pin was shared and i lost my money and pay them for their worst job free of cost
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No customer support
Most of my orders and returns went smooth until last time. I placed return for accessories and the pickup person said the system auto rejected due to no tag. But accessories don’t come with tag. So I tried contacting customer support but I was shocked to know that they no longer have human customer support and only bots that don’t understand anything. I kept following up through email which sent auto reply that all support has been moved to chat, I kept spamming them on Instagram and finally after 10 days of struggle someone from their support called me during weekend which I missed and the line is always busy. It took them another week to call me back and they don’t even have common sense to apologise and they have attitude. At last they have manually scheduled non QC pickup which is yet to happen. But this app lost my trust because I have been their customer from day 1 and they didn’t have this pathetic system. They seem to have changed their pickup and customer support policy in last 2-3 months. And I hate the fact that we no longer have option to upload images while submitting return. Now the pickup person comes and throws all the outfits on the floor to take photos and we need to stand there for 15-20 mins so that they can upload the photos by luck as their phone is broken and hanging all the time. I had the worst experience and doubt if I’ll shop again
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Response from developer
Hi there, thank you for your wonderful feedback! We're thrilled to hear that Savana aligns with your dressing sense and imagination. We completely understand your concerns about the shipping times, and we apologize for any inconvenience caused by the delays. Your input is valuable, and we’re committed to improving our delivery speed. We hope to provide you with a more reliable shopping experience in the future!
Cancellation and refunds
This is my first time experiencing incredibly poor service from the Savana app and I'm deeply disappointed. The company's policies and customer support are a major cause for concern.
First, their cancellation policy is a joke. The app promises to refund the cancelled order’s money within 7-10 days , but its been 13 days since i cancelled my order and didnt receive any payment or any updates regarding my refund too and i texted few days back in the chat option regarding this and didnt get any proper response…
Customer service was unhelpful, constantly giving me vague responses and leaving me to wait.
Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it.
Im so much done with savana app and its so annoying to constantly text to some AI which doesnt respond properly to refund MY MONEY and it feels so annoying to do it…i need a proper response from savana for my refund or else u’ll face the consequences…Im done being polite and people’s money isnt a JOKE
First, their cancellation policy is a joke. The app promises to refund the cancelled order’s money within 7-10 days , but its been 13 days since i cancelled my order and didnt receive any payment or any updates regarding my refund too and i texted few days back in the chat option regarding this and didnt get any proper response…
Customer service was unhelpful, constantly giving me vague responses and leaving me to wait.
Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it.
Im so much done with savana app and its so annoying to constantly text to some AI which doesnt respond properly to refund MY MONEY and it feels so annoying to do it…i need a proper response from savana for my refund or else u’ll face the consequences…Im done being polite and people’s money isnt a JOKE
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Response from developer
Hey! We’re really sorry for the experience you’ve had—it’s definitely not what we want for our users 💔 Your feedback is taken seriously, and we’re working on improving both our delivery and return processes. Please reach out at escalations@savana.com so we can personally look into this and make things right 💛
