Designers should be fired
Whoever created this app, did it to intentionally make it as virtually impossible to pay your bill by credit card as possible. You can’t copy your account number… And when you go to pay your bill, it won’t carry your account number over to the third-party agent either. There’s only one place I found where you can copy the account number, but then you still can’t paste it. Awful. San Antonio should be ashamed.
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Slow and antiquated
This is possibly the slowest app. I have used in the last decade. Resetting my password took me 20 minutes because it kept redirecting me to the wrong page. Every time I got redirected to a new page, It would take 30 seconds to a minute to load. Incredibly frustrating in the year 2026. Not to mention I needed to update my password because of the data breach. Please do better.
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Works great for me.
I appreciate having the app so I can check water usage from my phone. I don’t have any problems with it saving my log in information.
Not User Friendly
Why is it that I need to enter my information four times just to make a payment. CPS is so much better with this literally just log in and make a payment, no need to go through a fort knox screening for a payment.
Worst app ever!
Every time I try to login, it says my password is incorrect so I click the reset password button, but when it goes to the email, it gives me a temporary password and says to go into your account and change the password there, but to change the password do you have to know your current password which I obviously don’t know which is why I clicked forget password…. then when I went to pay and asked for my credit card information and bank account information and when I hit save card It makes me start all over and retype in my card info and bank info and it would never let me pay through the app. I ended up having to call.
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