ScanSnap Home：Scan・PDF・OCR User Reviews

Name: ScanSnap Home：Scan・PDF・OCR
Rating: 4.77323 (1442 reviews)

ScanSnap Home：Scan・PDF・OCR

PFU LIMITED

🔧 Utilities

📊 Productivity

What users say

Summarized from real user reviews of ScanSnap Home：Scan・PDF・OCR. Based on 1.4K reviews and a 4.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

🚀Speedy and fast scanning
👍Compact and quiet design
💡Ability to name files during scanning

Negative things

🐛Connectivity issues with older scanner models
🐛Difficulty setting up and connecting to the app
🐛Lack of landscape mode support on iPad
🐛Limited scan output formats

Top reviews

Most Recent Highest Rated Lowest Rated

Scan snap

First time it connected but after that no spent my hole day trying to figure out but nope

Barrett M 23

2 months ago

Horrible documentation and almost horrible Program

This doesn’t have to be this complicated and this buggy full of bugs. Some stuff works some stuff doesn’t if you have scans from the previous app good luck being able to see all of them or some of them. This is ready ridiculous. Can’t get two users on the same computer using this and sharing the same storage sub directory for the scans. I’m sure you can’t do a whole lot better by the way I’m not a beginner.

Samir Mavrakis

3 months ago

Response from developer

PFU - A Ricoh Company would like to investigate the issue you’ve been experiencing. Please visit our website below and contact our Technical Assistance Center based on the region where you’re located. We look forward to hearing from you! https://www.pfu.ricoh.com/global/scanners/contacts/

Works great

Apps works great and hopefully in the future there would be Apple Shortcuts integration

cocorooco

4 months ago

Does not support ix500

I deleted the old ScanSnap app that worked with the ix500 thinking this new app would be better to find it isn’t even supported. So now cannot even use the scanner from my phone anymore. Please bring support to the ix500.

lifeinfusion

5 months ago

色々と痒いところに手が届かない

ワンタップで設定変えられるらしかったのでものすごく便利になると思ったけど、そんな言うほど細かくカスタマイズできない…明るさとかコントラストみたいなのも、プロファイルで指定して設定保存できればよいのですが…（どうやら古い機種では出来ていたようですが）

また、外部サイト経由でのアカウント認証時（ドライブに繋ぐ時など）は初回設定を誤ると保存フォルダの指定ができなくなります。ヘルプに載っていないエラーコードが出てきましたが、Google側のサードパーティアプリ接続設定を消したりアプリ初期化したりして何とかなりました。

初回インストール時、言語設定によっては確認を求められるPDFへのリンク先が切れてたりする。読まれるのは想定されてないのかな…？Windows版アプリでもソーシャルログイン時に居住地として日本が選べなかったり…

snatchysnatch

5 months ago

Response from developer

この度はコメントをお寄せいただき、誠にありがとうございます。保存先の変更や、ソーシャルログイン時に居住地に日本語が表示されない件につきまして、ご不便をおかけしており、誠に申し訳ございません。詳細な設定状況などを確認のうえご案内させていただきたく、弊社イメージングサービス＆サポートセンターにて状況を確認させていただきたいと存じます。大変お手数をおかけしますが、以下のお問い合わせフォームからご質問をご送信ください。 https://www.pfu.ricoh.com/registration/ssseries/after-contact/form.html 今後ともご愛顧のほど、よろしくお願いいたします。

Does not support iX500

The older ScanSnap app worked flawlessly for my needs, but this new app does not support my scanner model. It has now become a useless giant paperweight.

UselessPaperweight

5 months ago

Intentionally removing functionality

This garbage app intentionally doesn’t support any prior scanner they have produced but then they go ahead and remove “ScanSnap Connect” from the App Store which is needed to access scanners like the ix500. ScanSnap connect still works and if you purchased it in the past, go find it in your purchased apps to redownload. Just a matter of time before this app gets removed too.

PhyreMe

5 months ago

Scansnap has worked for years. No more

New app and suddenly my older model scansnap is a paper weight

AnnoyedLJD

7 months ago

Greatly improved app

The latest update of this app is far superior to the previous version. The portable iX100 scanner does a great job of producing high quality images quickly. But the previous app often had difficulty connecting with the scanner. That has been resolved with this version.
Tip: If you normally use a VPN on your device, it has to be turned off before connecting to the ScanSnap.

ASOK_1

8 months ago

Response from developer

Happy to hear you’re enjoying the new update! If you ever have questions or concerns, feel free to reach out. Please go to the link below and contact the Support group in your region. https://www.pfu.ricoh.com/global/scanners/contacts/

Too complicated, no landscape, very stupid.

I first tried this app a year ago and was amazed that there is no landscape mode. Seems to be a minimum requirement for iPad. A year later and still no landscape. Very stupid developer!!!!! I suggest you stay with the old app although now they say it will not be supported after Oct 25. This seems to work ok if you only connect directly. A year ago I tried to connect through hotel Wi-Fi and the result was a completely bricked ScanSnap, had to wait until I got home to reset everything.

And, again — no landscape mode? Very stupid!

jwilli01

9 months ago

Response from developer

Thank you for sharing your feedback. Landscape mode is available for iPads, Android and ChromeOS. For Technical assistance, please reach out to Ricoh’s Customer Advocate at the email below. If you are located outside of the US, please visit our website and contact our Technical Support Center based on the region where you’re located. We look forward to hearing from you! Customer_advocate@pfu-us.ricoh.com https://www.pfu.ricoh.com/global/scanners/contacts/

Excellent

AYOKUTO

9 months ago

iX500はどうなった？

以前までスマホに読み込み出来るアプリがあったが、再インストールしようとしたら見当たらないが、iX500はゴミ端末になるんでしょうか？
まだまだ現役で使っているんだが、アプリがないと使えない。
どうなっているんだ？？

Dororich

モバイルアプリでスキャン操作ができるのは便利で、ScanSnapの進化を感じます。ただ、本体だけで完結するのが理想なので、日々のスキャンは今も本体操作中心です。

アプリ内のOCR機能も便利ですが、保存先がスマホ内に限定されているので、是非ともOCR＋ネットワーク保存ができるようにご検討をお願いします。

というのも、「ネットワークフォルダへの直接保存が可能になった」とのことでiX1500からiX1600に買い替えたのですが、直接保存時はOCRが使えないと後から知り、がっかりしました。OCRが本体で処理されていないことについては私の確認不足でもありますが、直接保存時はOCR非対応であることをもう少し明確に説明してほしかったと感じます。

とはいえ、ScanSnap製品はS1500の頃から15年近くのお付き合いで、今回で4台目になります。今後のアップデートでこうした点が改善されることを心から期待しています。

タヌキックマン

a year ago

Response from developer

この度は貴重なご意見をお寄せいただき、誠にありがとうございます。 OCR＋ネットワーク保存機能につきましては、今後の検討課題とさせていただきます。引き続きご愛顧のほど、よろしくお願いいたします。

iPadランドスケープ対応

OS18.4、アプリ1.4.0、M1iPadPro11およびM1iPadPro12.9インチいずれでも横画面に対応していません。勿論画面固定なし。
全てのアプリを終了し、iPadを再起動させSS Homeを再インストールしても改善せず。ScanSnapを愛用しているので、早急な改善を望みます。

hiro_renault

a year ago

Scan happy, but troubled storage

ScanSnap ix1600 is speedy, fast, really quick. Compact & quiet too. Makes your scanning chore fast, easy. Love it after scanning just 3 folders of documents. Suggestion: there must be a way to add documents to an already-scanned file—bc if you have different sized pages, or you exceed the pages fittable in the ADF, you end up w/documents in separate files when you wanted them all in 1 file. Complaint: ScanSnap shop on Amazon said the device has a USB port so you could scan directly to a thumb drive. Not so. There is an old fashioned plug in-cord-to usb end. There goes my ‘scan plan’-I just bought 10 thumbdrives for storage bc do not want to use the Cloud or store all these scans on my devices. I use Apple devices that do not have usb ports (iphone & iPad).

Office Scout