Horrible
What a shame to have a great diffuser project and then pair it with an app that is horrible. Everything I try and use the app we start from scratch. Sign up again. Set up everything again. Only for that to not work 5 mins later. Hire a real company to build a working app.
App doesn’t work properly
I wanted to give a higher rate but the app doesn’t work. It will allow me to get to my login and enter my email address and then nothing. I have reached out a few times to try and resolve the issue and have not heard back from anyone. This is very frustrating and I would appreciate someone getting back to me.
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Never Connected
I tried so many time, so many ways, followed directions, and never could connect my diffusers to Wifi which is a shame because I really need to tone down the frequency.
Absolute Garbage
Need I say more
DO NOT USE
This is a case study on over design requiring an app for a scent. Horrible app and so is 2.0. Requires a secondary authentication for a SCENT APP which doesn’t even come half the time in the required time. Useless connection requiring a Wi-Fi password where there isn’t one on network. Whoever designed this is seriously mentally deficient.
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Horrible
App is terrible can’t connect to device definitely not user friendly
Terrible, just terrible
I was so excited to get my diffusers. But this App has made the experience frustrating and irritating. It’s still not working, what a waste.
Terrible!
Finally got everything set up and then the diffuser just works when it wants to. Never mind a schedule.
App
App does not work properly!
Love the device, hate the app
I just got the device and I can’t even connect it to the app. Every time I try to even add my home name it says “update available”, takes me back to the App Store, and then brings me around and around the same cycle
App Does Not Work
Can’t even connect diffuser to app because it refuses to take a home address which I don’t even understand why an address is necessary for a diffuser app
Useless
App is useless
Disappointed with Connectivity
I purchased the Scentiment diffuser with high expectations, but unfortunately I’ve been unable to use it as intended. I downloaded the app and attempted multiple times to connect the diffuser to Wi-Fi, but it will not connect. Without the Wi-Fi connection, the diffuser’s main features are unusable. This has been very frustrating, especially for a product at this price point. I hope Scentiment improves the setup process or provides better support to resolve this issue.
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App does not work
Even with the latest update, the app does not work. Cannot control the diffuser with the app.
Horrible app
Idk how to use this diffuser - the app won’t connect. It keeps asking me to set up my home address but won’t let me save my address so I can’t pair it to my scent diffuser. Won’t be purchasing anything again. Not sure how to make it work without the app. I’m extremely disappointed. Waste of money.
So aggravating
Just got my Pro2 and this app makes me hate it. I was excited to get rolling. And the app doesn’t even work…gets held up…just trying to add my location at set up. If I click on use my location it doesn’t respond and when I type my address nothing comes up. Useless.
App doesn’t work
The app doesn’t allow you to connect your device to set up a schedule. It looks nice but ultimately ineffective.
App doesn’t work
I’ve been trying to connect to the devices, but it won’t even let you add your address to get to the next section. Useless app.
This app shouldn't even be an option
The app has never worked for me it just stone walls me before I can even add devices. It won't recognize any address on earth and it won't use my location to set the address. The app is pathetic and the ux designers of it should be ashamed unless they are children in which case the app makes complete sense.
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Useless app
The app does not work. Took several attempts over the course of a few hours to connect to WiFi. I made a schedule and noticed the diffuser was not turning off when it should. Opened the app to manage the schedule and there is a message that says the diffuser is not connected to a power source and I have “limited function control”. The only thing I could control was diffuser intensity. Could not turn it off from the app. If none of this is bad enough, I tried responding to their email about customer satisfaction. When I tried to give them a 1 it took me to their website review page with videos of satisfied customers. If scheduling is important to you, buy something else.
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