Connects 50% of the time
Connectivity issues are a daily occurrence! Machines will be running but app says they are off. We have the HVAC unit in the attic and it’s very inconvenient to get the ladder out and climb up there to check things. Also the oil level indicators are not correct most of the time. It says it’s empty but it’s not.
The scents are AMAZING, the app is struggling. Hopefully you can get this fixed!
The scents are AMAZING, the app is struggling. Hopefully you can get this fixed!
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App not functional
I have been unable to log into the app since I first logged in. It gives an error stating that the password is incorrect, despite changing it several times. Very frustrating!
The 2.0 Diffusers + App = HORRIBLE
I’m baffled as to why the new diffusers auto shut off. One of the things I loved about them was coming home from being out of town and having the house smell better than anywhere I was. Now they auto shut off and the app / WiFi is a vanity add on that doesn’t actually work. Will be returning all of my new diffusers.
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Too many issues
The main complaint i have is connectivity to wifi is trash. It tells you to connect to a 2.4ghz network. but my network is both 2.4 and 5.0. Also the app isnt too great either. And changes in the configuration logs you out the app and you have to enter your credentials again. And dont let there be a firmware update... Your stuck on the app with the spinning wheel of death.
Also the scheduling doesn’t work at all. Currently the app just turns your phone into the remote control for multiple diffusers.
Also the scheduling doesn’t work at all. Currently the app just turns your phone into the remote control for multiple diffusers.
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Constantly disconnects from app.
Constantly disconnects from app and on the mini that’s the only way to control the machine. 🤦♂️
Disappointment!!
⭐️ Scentiment 2.0 Review
Unfortunately, my experience with the Scentiment 2.0 has been extr b emely disappointing.
The only positive thing I can say is that the scents smell amazing. I really do love the fragrances, but the machine and overall experience have been nothing but frustrating.
I’ve had problems with the Wi-Fi connection, getting the unit to connect properly, and even getting it to follow the schedule I set. For a product that is supposed to make scenting your home easy and convenient, I’ve spent way too much time troubleshooting it.
When you purchase a product like this, you expect to set it up, program your schedule, and have it work. That has definitely not been my experience.
The scents themselves are wonderful, but unfortunately, great fragrances don’t make up for a machine that doesn’t work the way it should.
At this point, I cannot recommend the Scentiment 2.0 based on my experience. I love the scents—I just wish the machine worked as well as they smell.
Unfortunately, my experience with the Scentiment 2.0 has been extr b emely disappointing.
The only positive thing I can say is that the scents smell amazing. I really do love the fragrances, but the machine and overall experience have been nothing but frustrating.
I’ve had problems with the Wi-Fi connection, getting the unit to connect properly, and even getting it to follow the schedule I set. For a product that is supposed to make scenting your home easy and convenient, I’ve spent way too much time troubleshooting it.
When you purchase a product like this, you expect to set it up, program your schedule, and have it work. That has definitely not been my experience.
The scents themselves are wonderful, but unfortunately, great fragrances don’t make up for a machine that doesn’t work the way it should.
At this point, I cannot recommend the Scentiment 2.0 based on my experience. I love the scents—I just wish the machine worked as well as they smell.
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App needs help
I cannot proceed with creating a schedule for my scent diffuser because the app is insufficient.
Absolutely not.
This may be the worst app I’ve ever tried to navigate. I tried to create an account for my Diffuser Pro 2 multiple times and cannot seem to get an account registered. I ordered this one with the expectation I’d be able to set an on/off schedule. (With as expensive as the oils are I would like to have it start running in times when I’m home and can enjoy it.). When I tried to create a login from the app it says credentials are not valid. I went online, created an account and tried to use those credentials with the app… did not work. Also did not see an option to create a schedule for my diffuser online.
If I could give this app zero stars I absolutely would.
If I could give this app zero stars I absolutely would.
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Useless
Connected app to 3 diffusers, but keeps saying connect new diffuser - even after naming them from their dumb name list . Says everything is great, then get told connect diffuser… over and over and over. Still nothing. Would love to get night light/mood light to work on wall diffuser, but cannot get app to acknowledge it even exists even though it paired rapidly.
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Does not connect
Too hard to try to connect. Something that should take 5 secs never got done.
Horrible App
Just got it today & it doesn’t work
Scentiment Diffuser
The app does not connect with multiple diffusers and not at all with the mini diffuser. In fact, the mini diffuser only worked for 3 months then completely went dead.
So far so good!
The app is working just fine. Saving schedules, shopping, no lag, speed is good. No complaints as of this moment.
So many Issues
The app completely forgets my diffuser everytime I walk away from it, causing me to have to reconnect it every. single. time. I cannot log in to my account because it says invalid credentials when I am putting in the right information. Was excited for the schedule feature but can’t even use that because it doesn’t recognize any of my account information to login. Do Not Buy unless you like dealing with issues constantly.
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The app is useless.
I have my second Pro 2 diffuser and both of them run constantly even though I have programmed schedules through the app. The fix is to get a smart plug. Don’t waste your time with the app.
Doesn’t work AT ALL.
I’ve had nothing but problems with this company.
First, they never delivered my diffuser - only sent me the oils. After many back and forths, I finally got the device (HVAC model #4872).
I tried setting it up, and the app WILL NOT PAIR WITH THE DEVICE AT ALL.
It’s completely useless. I’m so disappointed in this expensive purchase.
First, they never delivered my diffuser - only sent me the oils. After many back and forths, I finally got the device (HVAC model #4872).
I tried setting it up, and the app WILL NOT PAIR WITH THE DEVICE AT ALL.
It’s completely useless. I’m so disappointed in this expensive purchase.
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Doesn’t function!
Was able to make an account through their website. The app will not function at all for my wife or I. Unfortunate. Hopefully this gets fixed l because a product this nice and expensive should be able to work as promised.
Horrible app
Can’t actually login. The OTP never sends. You can login from the website but not from the app because of this issue. Inconvenient and completely frustrating
Terrible
An app seemingly intentionally designed to frustrate
The app sucks, and it’s better than the machines
Title says it all. Won’t connect, won’t keep a schedule, consult drops connection. Typical junk
