Crickets
At this point, I’d rather go back to PG&E.
System doesn’t run right .Schneider support doesn’t even even know what system I have.
System doesn’t run right .Schneider support doesn’t even even know what system I have.
Can’t sync dimmer w/o QR code
Dont lose the sticker with the QR code on it because there is no functionality to manually add a dimmer…
My kid could prompt a better app that this.
As all the reviews say they took a working app and gave us this garbage. Won’t even buy anything from them again.
Trash
Previous app was great. Whoever designed this, contemplated this and approved this should be fired.
I wish I could leave no star. Shame on you
I wish I could leave no star. Shame on you
Made Our Sense Monitor Useless!
This forced app change has been a horrible experience! The company promised it would keep our Sense monitors up and going, but I can’t even get the app to read the monitor- it gets stuck in a “monitor setup required” loop and never gets past that step. Have tried reaching out to support multiple times, with zero response. Highly disappointed.
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Pile of garbage
Sense app worked great with wiser monitor. Then the migration to wiser app from sense was a nightmare. Then another migration to the Schneider home app which has no support is impossible to use and app is stuck in a loop never detecting the actual meter and then saying it did detect it and then failing again. In the meantime there is zero support. Please don’t buy a consumer software company if you are a lumbering dog of a hardware company with no interest in supporting a functional monitoring product. Like why not har just left good enough alone?
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Don’t buy sense home monitor until the build a new app
Terrible is too good of a word for this app. Go back to the wiser original app. I had everything I needed to see with that. This one is useless and aggravating.
Does not monitor power
Receptacle power monitor function does not work. No real time or historical data available in app.
To Square D support: Please expedite software / firmware fix of this known problem.
To Square D support: Please expedite software / firmware fix of this known problem.
Decent app
Despite all the reviews once you have the app up and running, it is very useful - power graphs, historical activity is correct and informative.
Garbage
Surprising from Schneider / owner of the Square D brand. I made the purchase decision based on brand, but this is worse than any amazon-purchased product you can imagine. Hard to believe a company like that would put out such a terrible product. The reviews are correct. In my case, I bought two -- one for myself and one for a neighbor. The first one failed during setup. The second one got farther, but the app is stuck in an "endless loop" saying, alternately "device not setup", and then "device setup successful". Can't get past it. Hours wasted.
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Terrible - don’t buy
Absolutely terrible product - Wiser was great and then Square D took the app over and made it terrible. Absolutely hate it since the change
Horrible App with no improvements.
This app has a rating of 1.2 stars only because 1 is the lowest star rating you can give it. So essentially it is a 0.2 rating. Do not buy these power monitor devices because the Apps to run them are useless.
Still complete garbage
If you setup through the home app on iOS you don’t need this…however, you may not get firmware updates. This app should provide a mode to scan what exists rather than trying to re-enroll everything.
Incredibly poor
I bought a Sense monitor with solar and was using the sense app with no problems. Suddenly I was notified that the Schneider app would be needed. Downloaded, got working, not even close to what the Sense app would do.
But that doesn’t even matter now because it went “offline” and hasn’t been usable for months. Schneider support did nothing for me. I emailed, sent screen shots of errors, etc. and all they could tell me was sorry they couldn’t help.
I have power cycled so many times and tried reconnecting it to my network, no go!! And Schneider was no help. None. This morning, months later, I decided to try yet again. Now the app won’t even go the the website for me to log in. Came here in case there’s an update for the app. Of course not.
No wonder they have a 1 star rating. It would be a zero if I had a choice. They clearly don’t care and I have just wasted my money. I only had this unit a few months when this started happening. They didn’t even offer to provide a warranty unit.
Avoid, save yourself the headache. If I ever get real technical support or a solution, I’ll repost, but don’t hold your breath.
But that doesn’t even matter now because it went “offline” and hasn’t been usable for months. Schneider support did nothing for me. I emailed, sent screen shots of errors, etc. and all they could tell me was sorry they couldn’t help.
I have power cycled so many times and tried reconnecting it to my network, no go!! And Schneider was no help. None. This morning, months later, I decided to try yet again. Now the app won’t even go the the website for me to log in. Came here in case there’s an update for the app. Of course not.
No wonder they have a 1 star rating. It would be a zero if I had a choice. They clearly don’t care and I have just wasted my money. I only had this unit a few months when this started happening. They didn’t even offer to provide a warranty unit.
Avoid, save yourself the headache. If I ever get real technical support or a solution, I’ll repost, but don’t hold your breath.
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Useless app
I used to use the Wiser Home app, but that was replaced with this unusable thing. The main problem is that the QR code reader doesn’t allow you to adjust the zoom or focus to read the QR code on the switches.
Huge step down from sense
I used to be on Sense app and then Wiser but was forced to get this app due to the model of my energy use device. Very poor app with WAY less user friendly data. Does not learn devices like sense, very difficult to trend overall solar production levels and live usage data….considering spending money on a new energy monitoring device so I can use a different App! Haven’t seen any improvements in app since launch
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Sense to Schneider Electric
This app is complete garbage. Not able to use it. It provides no valuable information, fails to find electric devices like the sense app used to. We deserve our money back or give us the Sense app and UI back. This is terrible.
I want wiser app back
The wiser energy app was much more intuitive and easy to use. The SchneiderHome app is too complicated and difficult to understand.
Disappointed
Old Sense App was much better I dont have much features here and app doesnt work majority of time
Terrible
This app is horrible. Sense was so much more user friendly.
