Poor support
Poor support, had their electricity monitor system for years. It still has no idea on a dozen of my major items that use a lot of power. Puts most things into “other”. I know exactly what they are, but the poor software doesn’t have the capacity to allow us to name well known items. Makes no sense
They are also deleting features without any explanation and some sense reps are blaming it on customer installation. Yes I’m serious. Sense has flat out lied to me on several occasions 😡 Disgraceful and dishonest 😡
They are also deleting features without any explanation and some sense reps are blaming it on customer installation. Yes I’m serious. Sense has flat out lied to me on several occasions 😡 Disgraceful and dishonest 😡
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Sense labs Inc. should be embarrassed
Sense worked fine until I changed my Wi-Fi network name. Since then, reconnecting it to my National Grid smart meter has been ridiculously difficult.
There should be a simple way to update the Wi-Fi information and reconnect. Instead, the interface is poor, troubleshooting is frustrating, and I’ve had to contact support and wait for them to investigate.
Changing a Wi-Fi network or router is completely normal. A consumer product should handle this easily. Sense Labs Inc. should be embarrassed that something this basic is so difficult.
There should be a simple way to update the Wi-Fi information and reconnect. Instead, the interface is poor, troubleshooting is frustrating, and I’ve had to contact support and wait for them to investigate.
Changing a Wi-Fi network or router is completely normal. A consumer product should handle this easily. Sense Labs Inc. should be embarrassed that something this basic is so difficult.
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Supports 2.5G Router, New routers are 5G
Supports 2.5G Router, New routers are 5G. Tried numerous times. Delated application.
Terrible
Don’t bother. It runs like a beta version. Not fully developed.
I have sent no less than 10 emails regarding support.
The issue for me was it disconnects continuously after confirmation it is connected.
The help lines remedy is to “reboot the router.”
The router’s not the problem. All my other home apps are connected and working fine.
The problem is the sense app needs further development before it’s released
I have sent no less than 10 emails regarding support.
The issue for me was it disconnects continuously after confirmation it is connected.
The help lines remedy is to “reboot the router.”
The router’s not the problem. All my other home apps are connected and working fine.
The problem is the sense app needs further development before it’s released
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Useless
App keeps disconnecting then will not reconnect. Does a bad job identifying devices.
