Please add a grid lines
Add grid lines I the screen that you show the daily consumption and generation so we can estimate the value better. Thanks
My home
I love it at first now
Not so much it’s Keep on disconnecting from WiFi too often I’m talking about 10 time per day thinking off getting rid of. Not have with it
Not so much it’s Keep on disconnecting from WiFi too often I’m talking about 10 time per day thinking off getting rid of. Not have with it
Live data is not showing.
Live data is not showing.
Beware
Had my account deleted for absolutely nothing and they’re ghosting me, can’t get a response from their support ticket system. They got my money, I didn’t do a single thing wrong here but choose Sense.
No data on weekly view
When looking at the solar dashboard, any view other than Day shows No Solar Data. And even the Day view appears to be shifted to some unknown time zone. It’s useless.
Poor support
Poor support with lots of excuses.
They don’t have any proper phone support.
Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best .
App is buggy and freezes up A LOT recently . New iPhone pro max with updated app.
Have to hard close the app a couple of times before it starts working.
After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are when they are labeled “other”
I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered
They don’t have any proper phone support.
Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best .
App is buggy and freezes up A LOT recently . New iPhone pro max with updated app.
Have to hard close the app a couple of times before it starts working.
After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are when they are labeled “other”
I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered
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Poor support
Poor support with lots of excuses. They don’t have any proper phone support. Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best . App is buggy and freezes up A LOT recently . Have to hard close the app a couple of times before it starts working. After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are. I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered
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Still not impressed
We’re almost two years into the learning and it still won’t find devices consistently. The user interface also doesn’t let you tell sense that you know something is on. Take for instance the toaster oven. The overall load is found, but I think because it’s not on at the same time period or frequency depending on the temperature setting, it still can’t find it consistently.
Overall, if you want to know how much using for the entire house, main oven, or ac units, it’s decent. Any smaller loads, it’s lacking. I wouldn’t buy it again.
User support offers the same answers, that improvements are being made, but I’ve yet to see significance after two years
Overall, if you want to know how much using for the entire house, main oven, or ac units, it’s decent. Any smaller loads, it’s lacking. I wouldn’t buy it again.
User support offers the same answers, that improvements are being made, but I’ve yet to see significance after two years
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Getting worse not better
Have this product for many years now, but a year ago I deleted everything and started over. Now it barely senses anything and when it does sense is completely wrong. Won’t let me rename stuff keeps having ours and stuff that I used to have that I haven’t used in a while doesn’t show up anymore junk software.
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Sucks
I was told to download this as apparently National Grid can not provide its customers with the breakdown of usage by time and day for a given month. I was told to use this app yet it is very glitchy and will NOT connect to the smart meter.
Why did you change this?
Why can’t I easily see the dollar value of my production and usage in the solar dashboard anymore? Why are you only showing me the dollar value of the Net amounts everywhere. This is horrible.
App update 2026 Feb
Solar Page on latest app has changed, used have % of power independently generated and consumed from grid, now it has % of time Solar exceeds grid. What about when solar is producing 50 % of power used ? This is stupid , how can do a usage conversion to time ? I think they are listening to power company’s now not users. Why change something that was fine the way it was ?
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Recent update ruined solar view
The most recent update that redesigned the solar view made it incomprehensible from the previous version. You also can’t hover and see values anymore. Overall a huge downgrade. Very unhappy.
Please go back to previous version
This latest version blocks the view of the devices with big letters on top
Don’t waste your patience
Can’t tell you what is worse, the product or the customer service. Installed this in 2021 and it worked til it didn’t. Fiddled w it and cust srv occasionally since. Mostly not worth the time spent trying to keep it running. Tried again over the past 3 months. Same result. Clueless even w AI added to cust srv.
Save yourself for more useful endeavors.
Save yourself for more useful endeavors.
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App not working after update
App not working after update!
Update
New update states iOS ver17 is required. This makes sense useless. Prior to this it was great now it must be replaced.
Garbage
App refuses to connect to smart meter. Deleted this app. No help from National Grid. Smart meter has intermittent connection issues online. Garbage system!
Useless
The app keeps telling me my smart meter needs a software update. Okay, when will that happen, by who and why? The smart meter was just installed. Deleting the app.
Can’t use app now and company forcing me to buy new phone?
I have been using this app for several years now without any issues now all of a sudden you stop support for the app? They want me to upgrade my phone to a new version of iOS which I can’t do unless I go out and purchase a newer phone. There is nothing wrong with my current phone. Why should I have to spend thousands of dollars for a new phone just for this app to work pretty pathetic, guess I’ll be looking for a new piece of hardware now it’s a shame.
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