App update HORRIBLE
This app has always been amazing and they just pushed an update that makes the graphing portion of the app terrible compared to before. It looks like classic "we modernized it" where they just remove data, move every button to harder to reach places for absolutely no reason and make everything look worse. DONT UPDATE, YOU CANT GO BACK!
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Poor support
Poor support, had their electricity monitor system for years. It still has no idea on a dozen of my major items that use a lot of power. Puts most things into “other”. I know exactly what they are, but the poor software doesn’t have the capacity to allow us to name well known items. Makes no sense
They are also deleting features without any explanation and some sense reps are blaming it on customer installation. Yes I’m serious. Sense has flat out lied to me on several occasions 😡 Disgraceful and dishonest 😡
They are also deleting features without any explanation and some sense reps are blaming it on customer installation. Yes I’m serious. Sense has flat out lied to me on several occasions 😡 Disgraceful and dishonest 😡
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Sense labs Inc. should be embarrassed
Sense worked fine until I changed my Wi-Fi network name. Since then, reconnecting it to my National Grid smart meter has been ridiculously difficult.
There should be a simple way to update the Wi-Fi information and reconnect. Instead, the interface is poor, troubleshooting is frustrating, and I’ve had to contact support and wait for them to investigate.
Changing a Wi-Fi network or router is completely normal. A consumer product should handle this easily. Sense Labs Inc. should be embarrassed that something this basic is so difficult.
There should be a simple way to update the Wi-Fi information and reconnect. Instead, the interface is poor, troubleshooting is frustrating, and I’ve had to contact support and wait for them to investigate.
Changing a Wi-Fi network or router is completely normal. A consumer product should handle this easily. Sense Labs Inc. should be embarrassed that something this basic is so difficult.
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Supports 2.5G Router, New routers are 5G
Supports 2.5G Router, New routers are 5G. Tried numerous times. Delated application.
Terrible
Don’t bother. It runs like a beta version. Not fully developed.
I have sent no less than 10 emails regarding support.
The issue for me was it disconnects continuously after confirmation it is connected.
The help lines remedy is to “reboot the router.”
The router’s not the problem. All my other home apps are connected and working fine.
The problem is the sense app needs further development before it’s released
I have sent no less than 10 emails regarding support.
The issue for me was it disconnects continuously after confirmation it is connected.
The help lines remedy is to “reboot the router.”
The router’s not the problem. All my other home apps are connected and working fine.
The problem is the sense app needs further development before it’s released
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Useless
App keeps disconnecting then will not reconnect. Does a bad job identifying devices.
Poor support
Poor support, had their electricity monitor system for years. It still has no idea on a dozen of my major items that use a lot of power. Puts most things into “other”. I know exactly what they are, but the poor software doesn’t have the capacity to allow us to name well known items. Makes no sense
Excellent product
I love this, I know everything going on with my electricity on & off grid as well as the appliances sucking up both
NSG
Not so great..it lasted 8 hrs before it crashed .
Solar Check
Great way to monitor solar/power consumption
at our house
at our house
Took away user editing
This updates to the app is not good. Cannot edit (rename) the appliance. Cannot merge appliances, Detects appliances but does show it in a bubble. I use this because I have solar panels and it’s great and wanted to compare and monitor my appliances. I have Sense I very long time and it was very good. I looked back and I didn’t see any update why this was changed. Most updates are bug fixes and improvements. Looks like I need to start shopping for another Energy monitor system.
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Weak
The meter is too weak to find my network router to which every other device in my house connects just fine, which is not the fault of this app but it makes it useless.
Useless
Obviously this app must be in beta as it can’t connect to a very strong spectrum signal. Why push the use of this app if it won’t work on an Apple phone. Unfortunately your software people are useless!!
No solar support
Even though it claims to support solar when I try to link to my utility provider it says “solar accounts are not currently eligible for Sense.” App sounds interesting but can’t use it.
Please add a grid lines
Add grid lines I the screen that you show the daily consumption and generation so we can estimate the value better. Thanks
My home
I love it at first now
Not so much it’s Keep on disconnecting from WiFi too often I’m talking about 10 time per day thinking off getting rid of. Not have with it
Not so much it’s Keep on disconnecting from WiFi too often I’m talking about 10 time per day thinking off getting rid of. Not have with it
Live data is not showing.
Live data is not showing.
Beware
Had my account deleted for absolutely nothing and they’re ghosting me, can’t get a response from their support ticket system. They got my money, I didn’t do a single thing wrong here but choose Sense.
No data on weekly view
When looking at the solar dashboard, any view other than Day shows No Solar Data. And even the Day view appears to be shifted to some unknown time zone. It’s useless.
Poor support
Poor support with lots of excuses.
They don’t have any proper phone support.
Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best .
App is buggy and freezes up A LOT recently . New iPhone pro max with updated app.
Have to hard close the app a couple of times before it starts working.
After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are when they are labeled “other”
I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered
They don’t have any proper phone support.
Chat support is full of canned responses that are usually irrelevant and deflecting blame. It takes 20-40 to get a simple single answer to one question on chat at best .
App is buggy and freezes up A LOT recently . New iPhone pro max with updated app.
Have to hard close the app a couple of times before it starts working.
After more than five years of use, sense can’t figure out what several items are and won’t even give me the ability to name the ones I already know what they are when they are labeled “other”
I asked “ how many years will it take for Sense to figure out what these items are “ and the rep never answered
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