SCIS Photo Reviews: Is It Legit?

SCIS Photo
SCIS Photo
Indigenous Services Canada

Customer Experience

Positive experience21.7% of reviews
Neutral8.7% of reviews
Negative experience69.6% of reviews

~ Based on 23 written reviews from the US App Store.

Is SCIS Photo Safe?

Not enough ratings yet to assess SCIS Photo.

Is SCIS Photo Legit?

SCIS Photo appears to be a legitimate app. AppsHunter Legitimacy Score for SCIS Photo is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Renewal not supported :(

I don't understand why it can't be this simple for people "already" approved and "identified" and have a card you already approved to compare it to. Booo

Good app but…

The system should validate the information before allowing submission to ensure the correct registration number is provided.

Very great app

Don’t need to spend money and time to take photos at Walmart. Thanks

Canadians paid for this?

This app is glitchy, unintuitive, and poorly written. Using an iPhone 13 and an iPhone 16E the app doesn’t display all controls, covers text over controls, and locks the user to an instruction screen that can’t be tapped next on and can’t be cancelled, leaving the only option to close the app and start from fresh. I cannot believe Canadian tax dollars went into this trash. Oh wait, yes I can.
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Response from developer

It is likely caused by your phone's font size settings. Could you please try changing your font size to default or smaller and try again? Thanks!We tested this on the iPhone 12, iPhone 13, iPhone 16, and iPhone 17 Air, and everything works fine; all controls display properly on the screen. Could you please provide more details about your issue? --Specifically:What is your phone model? --What are your current display and font size settings? Thank you!

Not working

Other reviews say that after you take the picture it freezes, well guess what, it’s still freezing! Waste of time!

Response from developer

Please provide more details, Thanks. After taking photo, there is a image carousel view on the image comparison page, we need to swipe images all the way to the end until "Accept" button becames enable. then we can move forward by clicking "Accept" button. Please let me know if it works. Thank you.

Please update

When I take a pic it freezes. Attempted multiple times to no ovail.

Response from developer

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into. Thank you.

Options

It would be nice for new applicants to just have that option. So we can provide a photo before we apply.
As of right now the app is for people who are renewing.

Couldn’t validate picture

I tried to take photo of myself for verification with a white background, no shadow. I had a ring light and 2 other lights after that didn’t work I went to Walmart and tried it there with someone didn’t work. Then I tried at pro photo shop and it didn’t work. Couldn’t attach a professional quality photo only take one with the existing camera.
iPhone 13
IOS 8.6.2
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Freezes

Using iPhone 16,freezes after I take a photo, please update

Response from developer

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into. Thank you.

Not functioning

I have used this app several times over the years, it’s always been great. For some reason, this year it’s been awful. It won’t let you get passed the photo screen. Freezes up. It’s hard when you have appointments with people to help guide them through the process and the system fails. Please do an upgrade as this is a very useful app. And yes my phone is updated. Newest version of iPhone.
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Response from developer

I appreciate your input. Could you please provide which iphone version you have and which iOS version on your phone? Thank you.

Great app

very useful and convenient for me

Response from developer

we appreciate your input. Thank you!

Great concept, Doesn’t work

Can get all the way to taking the photo, then the app freezes and cannot move forward to submit the photo.

Response from developer

Hello, What is iOS version your iphone installed? Please upgrade your iphone iOS version to the latest one, and try again. OR it may be the font size issue? Could you please set your device font size to default and try again? Thank you!

Doesn’t work

We live no where near a place to get a picture and have a time limit to get them in. Not sure what to do now

Response from developer

I appreciate your input and We'll take it into consideration. Could you please elaborate on this issue? Thank you!

DOES NOT WORK

App will not let me continue once I have taken my photo on my iPhone. A screen comes up saying I will be shown comparison photos but there is not way to go forward from that screen. Need to pay for passport photos now. Not sure why they cannot make this work- seems pretty simple.

Response from developer

There is a image carousel view on the image comparison page, we need to swipe images all the way to the end until "Accept" button becames enable. then we can move forward by clicking "Accept" button. Please let me know if it works. Thank you.

Not Functional

This app does not work

Response from developer

I appreciate your input and We'll take it into consideration. Could you please elaborate on this issue? Thank you!

Doesn’t work

Doesn’t let me take a picture, won’t even start the process.

Response from developer

I appreciate your input and We'll take it into consideration. Please upgrade the device to the latest iOS version and try again. Thank you.

Issues with update

It shouldn’t have auto correct automatically. Increases spelling mistakes.
Revert client signing back to full size.

Response from developer

I appreciate your input and We'll take it into consideration. You can turn off auto correct option in iPhone device. Please open the Settings app, tap General, then tap Keyboard, and finally, toggle the Auto-Correction switch to the off (white) position. Thank you.

Not functional

This app is a waste of time. I did everything the instructions said to but it constantly said there were shadows. I changed my lighting setup multiple times. The fact it won’t let you upload is frustrating because I have digital copies of my passport photo and couldn’t use those as an alternative. You can only take photos on your phone and it doesn’t work.
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Response from developer

I appreciate your input and We'll take it into consideration. It would be a good idea to allow users to upload existing digital photos. Thank you.

No longer has guarantor signature prompt

The app was functional and worked well for my community that lives 1.5 hours from a passport photo service. Since October 2023 the app no longer prompts for guarantor information or signature. Photos are still being submitted but applicants are receiving letters back that their applications are incomplete because the photos are not certified by the guarantor. Please fix this app. It served us well until it didn’t.
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Works for me!

I tried applying for a new card this way and it worked! Sent in my photo through this app, and sent my forms via mail. I got my new card now!

Response from developer

we appreciate your input. Thank you!