Loving the new meter
I am more organized with money in meter as can see the screen at window , you see what runs away with the money and doing stuff to safe on energy
Bad customer service
I experienced a problem with my meter and didn’t have any electricity for a week I tried to put money in it and because the meter didn’t work the money was accepted but did not turn the lights on so I asked Scottish power to refund my money and they came up with excuses and pushing it to 6 months until they said they can’t refund my money so very bad experience recommend other company they lie to the customers.
Show more
Communicating smart meter
Uncomunicating smart meter fitted in march still not communicating takes five hours days to react dose it more like five months. I have an Ev charger that I would like to link to the system but can’t because the electric meter dose not communicate. WhenI phone up I was told there weren’t any engineers working in my area so I could not have an appointment till January. That give me a lot of confidence in being on your priority list in case of emergency as I am 81 years old there will be no help because you have no engineers in the area-
Show more
Zero customer service A to z all lies
Big mistake to switch to ScottishPower they absolutely not taking any responsibility. They’re not answering for they keep lying. They keep saying okay okay and then never do anything.
Very poor
App no longer remembers card details when topping up, regardless of whether or not you select remember card details. This has been ongoing for months and still not fixed so the app is pretty worthless.
