Perfect !!!
Amazing company đđđ«¶đ«¶
Loving the new meter
I am more organized with money in meter as can see the screen at window , you see what runs away with the money and doing stuff to safe on energy
Bad customer service
I experienced a problem with my meter and didnât have any electricity for a week I tried to put money in it and because the meter didnât work the money was accepted but did not turn the lights on so I asked Scottish power to refund my money and they came up with excuses and pushing it to 6 months until they said they canât refund my money so very bad experience recommend other company they lie to the customers.
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Communicating smart meter
Uncomunicating smart meter fitted in march still not communicating takes five hours days to react dose it more like five months. I have an Ev charger that I would like to link to the system but canât because the electric meter dose not communicate. WhenI phone up I was told there werenât any engineers working in my area so I could not have an appointment till January. That give me a lot of confidence in being on your priority list in case of emergency as I am 81 years old there will be no help because you have no engineers in the area-
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Zero customer service A to z all lies
Big mistake to switch to ScottishPower they absolutely not taking any responsibility. Theyâre not answering for they keep lying. They keep saying okay okay and then never do anything.
Very poor
App no longer remembers card details when topping up, regardless of whether or not you select remember card details. This has been ongoing for months and still not fixed so the app is pretty worthless.
Useless app
Worked perfectly until a few months ago. Now when i try to login an email is sent for authentication. When i return to the app having retrieved the code from the email it has reset and now requires a new code. Impossible situation.
Mr H Miah
Excellent presentation it shows you the balance straight away after submitting the reading
Smart meters
Smart meters
Terrible
Oh my goodness. I kept logging into the app, it kept asking for security code sent to an email. I checked code in email, and to coming back to app to input code, itâs logged out. Itâs been like 5-6 times. I had to uninstall and reinstall before the nonsense stopped.
I requested for support via the chat. The bot logged me out because no one is available to respond to my query. Iâve never seen anything like this. I was ready to wait till someone is available, but I was literally logged off the chat several times. đźđź
I requested for support via the chat. The bot logged me out because no one is available to respond to my query. Iâve never seen anything like this. I was ready to wait till someone is available, but I was literally logged off the chat several times. đźđź
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Simple, intuitive app.
The app is really simple to use, fortunately, as I still, after nearly three years of asking,
do not have a working smart meter so am forced to take manual readings.
do not have a working smart meter so am forced to take manual readings.
Power
Easy App
Like the app for submitting my meter readings
The company also offered me their cheapest tariff.
They give me loyalty points
They give me loyalty points
Great App - awful customer service service
The SSP app is excellent and I have been very happily using it for many years.
Whilst the App is great for day to day management of the account this all comes undone when you need something different or a service change etc then accessing real physical help from human beings becomes a nightmare. 3 months on from requesting a smart meter I still don't have one.
Whilst the App is great for day to day management of the account this all comes undone when you need something different or a service change etc then accessing real physical help from human beings becomes a nightmare. 3 months on from requesting a smart meter I still don't have one.
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Broken Smart Meters, Stuck Payments and Terrible Customer Service
Very disappointing experience.
I switched to Scottish Power only two months ago, and I have already had serious problems with both my electricity and gas prepayment service.
My electricity smart meter stopped working and was confirmed as faulty. I was left without knowing my balance or how much electricity I was using. I was even told I might have to wait until my electricity supply failed before an engineer could be sent.
Now my gas top-up is also stuck in âPayment Processingâ and has not reached my meter. I cannot understand my actual balance, and my account is even showing unexpected debt with no clear explanation.
I have spent hours speaking to customer support, repeating the same information over and over, while still having no confirmed engineer appointment or clear resolution.
For a prepayment customer, not knowing your balance or whether your payments have been received is completely unacceptable.
This has been an extremely frustrating experience, and unfortunately I cannot recommend Scottish Power based on the service I have received.
I switched to Scottish Power only two months ago, and I have already had serious problems with both my electricity and gas prepayment service.
My electricity smart meter stopped working and was confirmed as faulty. I was left without knowing my balance or how much electricity I was using. I was even told I might have to wait until my electricity supply failed before an engineer could be sent.
Now my gas top-up is also stuck in âPayment Processingâ and has not reached my meter. I cannot understand my actual balance, and my account is even showing unexpected debt with no clear explanation.
I have spent hours speaking to customer support, repeating the same information over and over, while still having no confirmed engineer appointment or clear resolution.
For a prepayment customer, not knowing your balance or whether your payments have been received is completely unacceptable.
This has been an extremely frustrating experience, and unfortunately I cannot recommend Scottish Power based on the service I have received.
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Mr Shahid
ScottishPower is okay I am really happy with this
Unusable
Possibly the worst app Iâve ever used. Logs out every single time you close the thing. Add a card click âsave card for future payments ?â Doesnât matter how many times you say yes it never saves the card. Top it up. Doesnât display your balance . Doesnât tell you are running low on credit itâs honestly useless used octopus energy and British Gas apps 10 years ago that had basic functionality this seems to lack absolutely terrible . Will be moving away from them as soon as possible.
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Easy to use
Great App - good login experience and very easy to use. Happy customer
Mr Gary Leese
Excellent Service from Scottish Power
Best reliable energy supplier in the UK
Scottish power was found evidently the most
transparent, economic and efficient energy supplier in the UK.
transparent, economic and efficient energy supplier in the UK.