Not work
My gas meter not showing
Mrs
Love everything about the app, the company
Needs testing
Trying to add a new card and entering the CVV number, pressing 0 triggers 2!!!! How does that work? Did the developers actually try this on an iPad? Rotating the display doesn’t work either. Fail.
Very basic
Having moved from Eon was expecting better. Doesn’t save my card details so have to manually put in details every transaction I do. It’s 2026 where is Apple Pay? Doesn’t send you a notification when you are low on credit it would be handy as I don’t always track the credit as only go on app to top up. Will be moving to another provider as soon as possible. Too poor and basic an app considering the technology this company has it can do better for its customers.
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👌🏻👌🏻
👌🏻👌🏻
DONT RECOMMEND
They come to our house saying they have better services to offer than our current one. NO THEY DO NOT
Buggy
This app shows incorrect data and is full of bugs. Daily 30 minute usages that uploaded correctly and were visible in the app are reported as missing the next day. Usage figures in the monthly usage are different for a given day when you go back and look at them again. Unfit for purpose. Complaints to customer services are fobbed off.
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Why so small?!
Just updated and now I have to get my glasses to see my account balance! Why is it now so small? Surely the balance is the first thing everyone wants to see!
Lacks the skill to do SIMPLE tasks!
I’m trying to change my password right? I send a request, no email! I look through spam, search up their email, everything. Nothing. I try to request another email. You need to know your password for that, but I DONT KNOW MY PASSWORD! I’m just stuck in an endless loop of them sending me emails just to find nothing! Fix your app, PLEASE!
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Useless…
Stupid app and hub for smart meter!, don’t even work together properly mine has been down since Friday! And they are supposed to fix this!, and I have to put in Manually on the meter the top up code and it is not safe to do so!
A bit basic
Not long ago moved over to Scottish power from Utilita. Two irritating issues that I have picked up on so far with this app. The first one being having to switch between accounts to top up and the second not being able to save my card details, so having to put them in every time. Much preferred when I could just top up both gas and electric at the same time without having to switch accounts and not have to put my card details in every time and had the option of Apple Pay.
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Rubbish
Useless. Have to enter all your details each time you top up, no Apple Pay. Takes about 15 mins with bad eyesight. British Gas app took me 30 seconds to top up.
Store card doesn’t work
Tried several times to store my bank card each time I have to add details from my card , won’t save details
Not able to log into my account
Very poor service
Great App
Easy to use all my utility needs in one place. It’s good to feel in control . Keep it up Scottish Power
Meter readings
New update will not accept weekly meter readings
Goughski
New update will not accept weekly meter readings
Smart meter
Very simple to use to keep a track on your usage
❤️❤️
👍🏼♥️
Fine tuning savings
The Scottish Power app helps me fine tune useful savings and easily edit the direct debit in line with savings.