Meter readings
New update will not accept weekly meter readings
Goughski
New update will not accept weekly meter readings
Smart meter
Very simple to use to keep a track on your usage
❤️❤️
👍🏼♥️
Fine tuning savings
The Scottish Power app helps me fine tune useful savings and easily edit the direct debit in line with savings.
Just Sort It
For almost 4 years I’ve been waiting for the app to show my half-hourly readings of usage instead of seeing the message ‘Oh No! Something Went Wrong. Please try again later’. When I raised the complaint back in November 2022, I was told it would be happening soon. Then it would happen remotely - and here I am still waiting for the Smart DCC (Data Communications Company) to make the remote switch on my not so smart SMETS1 meter to SMETS2.
Scottish Power continues to introduce new app features, but can’t get this fix resolved for (presumably) some of their customers; I doubt I’m the only one. The feature would then allow me to view daily usage on the app rather than just graph for the year.
And dealing with a Bot just has me going round in circles …
It’s a good app, but more needs to be done on that one feature.
Scottish Power continues to introduce new app features, but can’t get this fix resolved for (presumably) some of their customers; I doubt I’m the only one. The feature would then allow me to view daily usage on the app rather than just graph for the year.
And dealing with a Bot just has me going round in circles …
It’s a good app, but more needs to be done on that one feature.
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how Scottish power is No1
what does it take to be the best energy supplier reasonable price and a genuine customer care yes easy to switch for a few pence but will that supplier care of course not
I have never written code for an app, but I bet I could do a better job than these guys.
Basically the app doesn’t really work. It looks pretty and there’s lots of things to tap on but nothing ever updates. Your electricity usage never actually works and when you call them they just say yes we know and have done for two years. It’s a jerk that’s a company this size cannot have working app if they reply to this review I’m sure all they will say is it will be updated soon but Barry mind they have said that for two years. I’m basically a bit lazy and I can’t be bothered to move to octopus energy but I think I might have to.
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Missing data
Since beta update it’s not fit for use Now reads missing data so I can’t track my energy usage. I wish these companies would test out these updates before rolling them out and not use us as test subjects.
Perfect !!!
Amazing company 😍😍🫶🫶
Loving the new meter
I am more organized with money in meter as can see the screen at window , you see what runs away with the money and doing stuff to safe on energy
Bad customer service
I experienced a problem with my meter and didn’t have any electricity for a week I tried to put money in it and because the meter didn’t work the money was accepted but did not turn the lights on so I asked Scottish power to refund my money and they came up with excuses and pushing it to 6 months until they said they can’t refund my money so very bad experience recommend other company they lie to the customers.
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Communicating smart meter
Uncomunicating smart meter fitted in march still not communicating takes five hours days to react dose it more like five months. I have an Ev charger that I would like to link to the system but can’t because the electric meter dose not communicate. WhenI phone up I was told there weren’t any engineers working in my area so I could not have an appointment till January. That give me a lot of confidence in being on your priority list in case of emergency as I am 81 years old there will be no help because you have no engineers in the area-
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Zero customer service A to z all lies
Big mistake to switch to ScottishPower they absolutely not taking any responsibility. They’re not answering for they keep lying. They keep saying okay okay and then never do anything.
Very poor
App no longer remembers card details when topping up, regardless of whether or not you select remember card details. This has been ongoing for months and still not fixed so the app is pretty worthless.
Useless app
Worked perfectly until a few months ago. Now when i try to login an email is sent for authentication. When i return to the app having retrieved the code from the email it has reset and now requires a new code. Impossible situation.
Mr H Miah
Excellent presentation it shows you the balance straight away after submitting the reading
Smart meters
Smart meters
Terrible
Oh my goodness. I kept logging into the app, it kept asking for security code sent to an email. I checked code in email, and to coming back to app to input code, it’s logged out. It’s been like 5-6 times. I had to uninstall and reinstall before the nonsense stopped.
I requested for support via the chat. The bot logged me out because no one is available to respond to my query. I’ve never seen anything like this. I was ready to wait till someone is available, but I was literally logged off the chat several times. 🚮🚮
I requested for support via the chat. The bot logged me out because no one is available to respond to my query. I’ve never seen anything like this. I was ready to wait till someone is available, but I was literally logged off the chat several times. 🚮🚮
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Simple, intuitive app.
The app is really simple to use, fortunately, as I still, after nearly three years of asking,
do not have a working smart meter so am forced to take manual readings.
do not have a working smart meter so am forced to take manual readings.