About
Manage customer messages and translate communications in real-time for cross-border e-commerce sellers. Centralize conversations, use quick replies, and track customer status from your mobile device, complementing a desktop client.
What's New in 来旺出海SCRM
1.0.29
September 21, 2026
改进：打开会话更稳。再次进入聊天时直接显示上次看到的那一页，电脑端核对完没有变化就一点不动，不再出现「先显示一版、再闪成另一版」的跳动。 修复：网络慢或电脑端排队时，消息发出超过 60 秒会显示「发送失败」，点重试后客户可能收到两条相同的消息。现在只提示「仍在发送，无需重发」，发送完成后自动显示为已发送。 改进：历史里较早的客户语音，点播放或长按翻译时会请电脑端当场去取（电脑端需更新到最新版）；取不回来会立刻说明原因，不用再干等。 改进：长消息（5000 字以内）也能在打字停顿时提前翻译，发送更快。
MoreFAQ
What is 来旺出海SCRM used for?
来旺出海SCRM is designed for cross-border e-commerce sellers to manage customer messages and provide real-time translation. It helps centralize conversations, use quick replies, and track customer status, all while complementing a desktop client.
How does the real-time translation feature in 来旺出海SCRM work?
Incoming foreign language messages are automatically translated into Chinese. When you reply in Chinese, it is automatically translated into the customer's language, facilitating seamless communication.
Can I manage multiple customer service accounts with 来旺出海SCRM?
Yes, the app provides a multi-account overview, allowing you to see the online status of various customer service accounts. This feature is beneficial for team collaboration and understanding team workload at a glance.
Does 来旺出海SCRM require a desktop client?
Yes, this app requires a companion desktop client. You will log in and manage your accounts on your computer, while the mobile app is used for on-the-go follow-ups and real-time notifications.
What kind of customer information can I organize with 来旺出海SCRM?
You can organize customer information by applying tags such as 'key customer' or 'to follow up'. This allows for quick filtering and categorized follow-up, improving your customer management efficiency.
How does 来旺出海SCRM help improve response efficiency?
The app features quick replies, allowing you to send frequently used phrases with a single click. It also supports unified management of team phrases, which helps in standardizing responses and boosting overall efficiency.
Is 来旺出海SCRM available on multiple devices?
Based on the provided data, 来旺出海SCRM is currently supported on iPhones. It is designed to work in conjunction with a desktop client for comprehensive management.
How often is 来旺出海SCRM updated?
The latest version, 1.0.26, was released on 2026-09-14, indicating recent development activity. The app was initially released on 2026-07-24, suggesting a consistent update schedule.
