About
Manage customer messages and translate communications in real-time for cross-border e-commerce sellers. Centralize conversations, use quick replies, and track customer status from your mobile device, complementing a desktop client.
What's New in 来旺出海SCRM
1.0.26
September 14, 2026
新增：客户资料可以填写邮箱（在「国家」下面一行）。 新增：客户资料改过还没保存就返回时，会先问一句是否保存。 优化：「快捷回复」更名为「快捷话术」，与电脑端叫法一致。 优化：快捷话术、快捷媒体两个面板整体改用 iOS 原生设计，两边的卡片、按钮、字号、配色统一。 优化：客户资料的国家列表更新为全球 245 个国家和地区（美国、加拿大等分开列出）。 修复：深色模式下「已保存」等提示看不清。 修复：快捷话术删除失败时不再毫无提示。
MoreFAQ
What is 来旺出海SCRM used for?
来旺出海SCRM is designed for cross-border e-commerce sellers to manage customer messages and provide real-time translation. It helps centralize conversations, use quick replies, and track customer status, all while complementing a desktop client.
How does the real-time translation feature in 来旺出海SCRM work?
Incoming foreign language messages are automatically translated into Chinese. When you reply in Chinese, it is automatically translated into the customer's language, facilitating seamless communication.
Can I manage multiple customer service accounts with 来旺出海SCRM?
Yes, the app provides a multi-account overview, allowing you to see the online status of various customer service accounts. This feature is beneficial for team collaboration and understanding team workload at a glance.
Does 来旺出海SCRM require a desktop client?
Yes, this app requires a companion desktop client. You will log in and manage your accounts on your computer, while the mobile app is used for on-the-go follow-ups and real-time notifications.
What kind of customer information can I organize with 来旺出海SCRM?
You can organize customer information by applying tags such as 'key customer' or 'to follow up'. This allows for quick filtering and categorized follow-up, improving your customer management efficiency.
How does 来旺出海SCRM help improve response efficiency?
The app features quick replies, allowing you to send frequently used phrases with a single click. It also supports unified management of team phrases, which helps in standardizing responses and boosting overall efficiency.
Is 来旺出海SCRM available on multiple devices?
Based on the provided data, 来旺出海SCRM is currently supported on iPhones. It is designed to work in conjunction with a desktop client for comprehensive management.
How often is 来旺出海SCRM updated?
The latest version, 1.0.26, was released on 2026-09-14, indicating recent development activity. The app was initially released on 2026-07-24, suggesting a consistent update schedule.