failing
The app is failing me I need to enter and it does not give me access help please
Deleted all of my photos
Iβve used this app for years. It worked fine. All in a sudden the app has a new layout, my folders are still there but all of my photos are gone. They deleted all of my photos, they are claiming to a lot of people that theyβre commenting on the wrong app, but I used THIS app, and my photos are gone.
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Response from developer
Hello, we are sorry for the issue you are having! Could you please provide us with the screenshot of your problem? Please provide us with your email or whatever you use to register so we can check on private cloud. If you could send us a note at the "Feedback" section of the app, we can look into this issue. We look forward to hearing from you!
Pictures
It says that I have 122 files, but I canβt see any of the pics.
Need help Please..
I had pictures in Secret Photo vault, the Original one, with the Purple Fingerprint that I Canβt get into, I Need help, ??? Can I renew the Old Subscription?
Not worth it
This is the second time I have lost all my photos with this app. The first time it just stopped opening up so I had to reinstall the app and everything was gone. This time all I did was an app update (for the new 6 digit pin) and again everything is gone. Donβt waste your time or your money because eventually you will lose your photos if you use this app.
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Response from developer
Hello, we apologize for the problem you have had. Could you please provide us with the email you used to sign for the app? We will check your items again in Private Cloud. Please give us feedback via the "Feedback" section in the app for early support, thank you!




