YOU WILL LOSE ACCESS TO DATA
I go through the authentication correctly, press unlock to unlock my drive and the app crashes and the drive remains locked.
I have sent three emails to the service desk and received no response

Control and secure your hardware encrypted drives from your iOS device. Authenticate using PIN, FaceID, or TouchID for enhanced data protection. Features include remote wipe and auto-lock.
2.18
October 24, 2024
Bug fixes and performance improvements
Yes, the SecureData Lock User app requires the purchase of a SecureDrive® BT or SecureUSB® BT device from www.securedrive.com. The app itself is free to download and use with the compatible hardware.
SecureData Lock User provides PIN, FaceID, and TouchID authentication for accessing your drives. It also includes features like remote wipe and step away auto-lock for enhanced data protection.
The app is compatible with iPhone, iPod, and Apple Watch devices. The SecureDrive® BT and SecureUSB® BT hardware works with all operating systems and devices supporting USB mass storage.
The app was last updated on October 24, 2024, with version 2.18. This indicates regular updates to maintain functionality and security.
Based on the available data, SecureData Lock User has a perfect 5.0-star rating from 7 reviews, suggesting a very positive user experience.
No, SecureData Lock User does not contain advertisements. The app is free to download and use, focusing solely on providing drive management and security features.
Yes, the app offers a password recovery feature, adding another layer of convenience and security for users managing their SecureDrive® BT or SecureUSB® BT devices.
The SecureDrive® and SecureUSB® BT hardware utilizes XTS-AES 256-Bit hardware encryption for full disk protection. This is a robust standard for securing sensitive data.