iPad compatible Ap NEEDED
Response from developer
Hi Jason CoMO, Your input helps us improve our app and enhance the user experience Thank you for your feedback! -cm
Issue after biometric update
Response from developer
Hi Miz4tune: Thank you for bringing this to our attention. We are working hard on fixing this issue. -CM
Error message
Response from developer
Hi clutch cargo2. Thank you for reporting this issue. Our development team is currently researching and will deploy a fix as soon as they can. -CM
Outage
Response from developer
Hi Almag23: Thank you for reporting this issue. Our development team is currently researching and will deploy a fix as soon as they can. -CM
Financial Freedom
Response from developer
Hi Happy Chic 0312. Thank you for your feedback! -CM
Just a repackaged website
All that to say, this is a pretty clunky, unoptimized way to interface with your finances.
Response from developer
Hello: Thank you for your detailed feedback about the Securian Retirement mobile app. Comments like yours are invaluable in helping us make improvements to our participants’ experience and we will consider yours carefully. ~CM
Worst financial app available
If I wasn’t forced to use Securian through my employer I never would.
Here are some of the top reasons:
1. Investment Performance info is only accessible via PDF. So, if you’re using your phone, it’s incredibly difficult to read.
2. Complete lack of real-time data. Compared to day, Fidelity’s app, Securian is a joke. Securian only shows you historical data, so you have no idea how your investments are actually doing in the marketplace.
3. Statements, like Investment Performance, is only accessible via PDF. So again, why bother creating a mobile app? It’s basically unusable.
4. iPad version is terribly configured. Very difficult UX.
5. Statements access is often inaccessible due to “Technical Difficulties.” The entire a Securian app is one giant Technical Difficulty.
Response from developer
Hello: Thank you for your detailed feedback about the Securian Retirement mobile app. Comments like yours are invaluable in helping us make improvements to our participants’ experience and we will consider yours carefully. ~DJ
Disappointed customer
Response from developer
Hello. The same user ID and password should work on both the website and app. Please contact customer service (Retirement Plans 1-800-233-2881 or Insurance, Investments and Annuities 1-833-810-8260) for assistance. Thank you ~BW
Terrible customer service
The app itself won’t work. Every time I log in and it asks me to send a request for temporary access code it says unexpected error has occurred. It has been like this for a week.
No help at all.
I have to tell HR we have to switch off this company.
Message Supports is non-existent
Response from developer
Hello: I apologize you have not been able to get through to our customer service area. If you could please send us an email to app@securian.com with your full name and phone number, we will have a member of our customer service team reach out to you directly. ~BW
Dream come true
Great!
Boo
Password works on website not the app.
Just crap
Response from developer
Hello. Thank you for your feedback. You can now send emails through the app. We are continually making changes to the app so I've passed along your other comments to the appropriate team. ~ap
