UI
The UI is terrible in the app. Some part of the top header cannot be clicked when there is a popup open. The popup itself cannot be closed with the “x” . App is very slow to respond and sometimes the when filing a claim the validation on the name text box is not working properly.
Getting Reimbursed Is a Constant Headache
In my experience, HSA Bank makes getting reimbursed unnecessarily difficult, even though it is your own money. I’ve had reimbursement issues involving amounts ranging from a couple hundred dollars to as little as $20, and resolving them has been an exhausting waste of time.
Customer service from a manager Taire C. was bad as well. Clearly needed help and was meet with rudeness.
Customer service from a manager Taire C. was bad as well. Clearly needed help and was meet with rudeness.
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Awful
App is awful and always has been. Fix the login already. Every month I have to change my password because i save it to my passwords and then suddenly it’s the wrong password. And then Face ID also stops working? Use the money you take out of my acct every month and build a working app.
Works but has issues
You can find out what you need to know but you have to work for it. The main dashboard should total your total balance with and without investment money but does not. It is left for you to go to different sections of the app and add them together yourself if that’s something you want to do.
Also a big problem is when you are using Face ID ….at least from an iPhone 12 when you log out, it automatically tries to re scan your face and log in. I believe this is causing the most pain in the butt part of the app…..which is a few days or even the next day you go to log in and the the Face ID is disabled and you have to constantly re-setup Face ID.
Even when you set up Face ID, the process has issues. You have to log manually to set up which is expected, but then when you hit the buttons to set up Face ID it makes you log in manually again…WHY? You just did that to get to that screen.
Like I said the app works but you yourself feel like you are constantly working to use it.
Also a big problem is when you are using Face ID ….at least from an iPhone 12 when you log out, it automatically tries to re scan your face and log in. I believe this is causing the most pain in the butt part of the app…..which is a few days or even the next day you go to log in and the the Face ID is disabled and you have to constantly re-setup Face ID.
Even when you set up Face ID, the process has issues. You have to log manually to set up which is expected, but then when you hit the buttons to set up Face ID it makes you log in manually again…WHY? You just did that to get to that screen.
Like I said the app works but you yourself feel like you are constantly working to use it.
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App
This is a good app. It is quick and easy. It also provides me the information I need.
