Webster is your Friendly neighborhood Bank with many branches
Jason Scalzo at my local branch is Exceptional and every time I need to call the 800 number the service and knowledge is professional and knowledgeable exactly what is needed in your bank! Small town feel with large bank perks like many branches throughout the surrounding states when we travel. Thank you
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Awful
You would think after many months of problems and complaints with the biometrics they would fix the problem. The Face ID does not work any longer. At first I thought it was my devices since I called and technical couldn’t fix the problem and it seemed to be isolated. I have since downloaded this on so many devices. I’ve tried the passcode option which actually had me locked out of the app on the first attempt. I’ve called again to to get someone who hates her job bark at me and clearly knows about the problem. So after months now they still haven’t fixed this issue. After years of it working and now doesn’t. Not on the old not on the new. Now I just upgraded my phone thinking hmm maybe it’s a new phone thing. I know crazy. However I use this app all the time and it’s so annoying to constantly put my info in. It always says sorry can’t get in right now with your face. Then I have to put all my info in a million times over. If it was any other app but this one maybe I wouldn’t be so obsessive over it but I literally use this ALL the time. So how hard is it to fix it. I’ve tried deleting it from my cloud. I’ve tried installing it on old devices you name it I’ve tried it. It’s there problem. This bank is ticking me off with there sudden charges and now there crappy app
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Response from developer
Hi queen7338. We are sorry you have been having an issue with biometric log ins and also that you had an unsatisfactory conversation with the Contact Center. Please give us another call so we can help you troubleshoot and provide the service you deserve? You can reach us at 800.325.2424, we look forward to speaking with you! kc
Can’t Deposit Checks Anymore from this App
For some reason, with the latest Webster Bank app
update, I am unable to deposit my checks through this app, it keeps giving me a message that says “error with request for submit deposit” I have been using the Webster Bank app to deposit my checks for over 3 years and never had any issues at all whatsoever! The weird thing is that the checks go through at my local Webster Bank, but the app is broken and it’s not letting me deposit them. This is really annoying and should be fixed for the next app update!
update, I am unable to deposit my checks through this app, it keeps giving me a message that says “error with request for submit deposit” I have been using the Webster Bank app to deposit my checks for over 3 years and never had any issues at all whatsoever! The weird thing is that the checks go through at my local Webster Bank, but the app is broken and it’s not letting me deposit them. This is really annoying and should be fixed for the next app update!
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Better, but still…
The Face ID and other login problems seem to be fixed, but there’s still one really annoying bill pay “feature”; the default payment date is always an invalid choice. Just make the default date the first available payment date, and save the user from going through the whole payment process before getting an error message and having to go back and fix the date
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One star
Your local atm is Broken very often and when it is working it’s very slow. I just recently had to order a new ATM card and they told me 7-10 days, on the 8th day I called and asked where it was and they said it was never shipped. I had several issues with that card not working and people working the registers would ask me if it was a Webster card, which would lead me to believe that there is an issue with your atm cards. And I know there were other things that aggravated me I just can’t think of them right now. On the plus side the folks at the local bank are always friendly.
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