Webster is your Friendly neighborhood Bank with many branches
Jason Scalzo at my local branch is Exceptional and every time I need to call the 800 number the service and knowledge is professional and knowledgeable exactly what is needed in your bank! Small town feel with large bank perks like many branches throughout the surrounding states when we travel. Thank you
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Awful
You would think after many months of problems and complaints with the biometrics they would fix the problem. The Face ID does not work any longer. At first I thought it was my devices since I called and technical couldn’t fix the problem and it seemed to be isolated. I have since downloaded this on so many devices. I’ve tried the passcode option which actually had me locked out of the app on the first attempt. I’ve called again to to get someone who hates her job bark at me and clearly knows about the problem. So after months now they still haven’t fixed this issue. After years of it working and now doesn’t. Not on the old not on the new. Now I just upgraded my phone thinking hmm maybe it’s a new phone thing. I know crazy. However I use this app all the time and it’s so annoying to constantly put my info in. It always says sorry can’t get in right now with your face. Then I have to put all my info in a million times over. If it was any other app but this one maybe I wouldn’t be so obsessive over it but I literally use this ALL the time. So how hard is it to fix it. I’ve tried deleting it from my cloud. I’ve tried installing it on old devices you name it I’ve tried it. It’s there problem. This bank is ticking me off with there sudden charges and now there crappy app
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Response from developer
Hi queen7338. We are sorry you have been having an issue with biometric log ins and also that you had an unsatisfactory conversation with the Contact Center. Please give us another call so we can help you troubleshoot and provide the service you deserve? You can reach us at 800.325.2424, we look forward to speaking with you! kc
Can’t Deposit Checks Anymore from this App
For some reason, with the latest Webster Bank app
update, I am unable to deposit my checks through this app, it keeps giving me a message that says “error with request for submit deposit” I have been using the Webster Bank app to deposit my checks for over 3 years and never had any issues at all whatsoever! The weird thing is that the checks go through at my local Webster Bank, but the app is broken and it’s not letting me deposit them. This is really annoying and should be fixed for the next app update!
update, I am unable to deposit my checks through this app, it keeps giving me a message that says “error with request for submit deposit” I have been using the Webster Bank app to deposit my checks for over 3 years and never had any issues at all whatsoever! The weird thing is that the checks go through at my local Webster Bank, but the app is broken and it’s not letting me deposit them. This is really annoying and should be fixed for the next app update!
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Better, but still…
The Face ID and other login problems seem to be fixed, but there’s still one really annoying bill pay “feature”; the default payment date is always an invalid choice. Just make the default date the first available payment date, and save the user from going through the whole payment process before getting an error message and having to go back and fix the date
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One star
Your local atm is Broken very often and when it is working it’s very slow. I just recently had to order a new ATM card and they told me 7-10 days, on the 8th day I called and asked where it was and they said it was never shipped. I had several issues with that card not working and people working the registers would ask me if it was a Webster card, which would lead me to believe that there is an issue with your atm cards. And I know there were other things that aggravated me I just can’t think of them right now. On the plus side the folks at the local bank are always friendly.
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Deposit checks error
This is a twice weekly response I get with the app! The rep simply said some people are having this problem with the app, sorry! I am unable to help you. She said it could be because some checks are wrinkled some checks are not showing up clear in the camera… But whatever it is, there’s no help for it at this time. I FOUND THE SOLUTION! EVEN THOUGH I HAD ALREADY STAMPED THE ENDORSEMENT IN RED- I WROTE ABOVE IT “Deposit Only” and all 3 checks went through (black ink was used)
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Behind the times
Needs an upgrade in every way. UPDATE in response to developer question: start with modernizing bill pay. Payment times can be longer than USPS even for large institutional payees. Allow for e-bill relationships and automatic or periodic payments. Allow for paying multiple payees at a time rather than having to restart the process for each bill. Also, add Zelle for money transfers (website says Zelle is on app but it’s not). Webster in person customer service is tops - don’t change that - but do modernize your app.
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Mid compared to other banking apps
The app isn’t completely terrible but compared to my chase banking app it definitely needs work. The app is slow to open and I constantly get error messages for what reason, I have no idea. I have to close it out and reopen it for it to go through sometimes. The app literally only allows you to see your account and open new ones, there no way to send money or manage your spending like other banking apps. I’m just hoping as time goes on that Webster can catch up to the competition because right now it’s not even close.
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Won't let me view checks
My issue : I am a customer for more than 20 years. I have several business and personal accounts . On one of my accounts I cannot view checks on the App. I can see them online but not on the app. I get " an error has occurred while trying to connect to the interface ". This is going on over several months . I have re installed the app and rebooted numerous times but nothing changes . Called webster and they said to post here . Would be 5 star except for the inability to view checks on one of my most active accounts
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Mobile Deposit Won’t Work
I downloaded this app for the sole purpose of depositing my paycheck, as I’m waiting for a new debit card to do it at an ATM, and because the branch in Sharon closes at 3 (ridiculous). When I tap to take a pic of the check, I tap ok to allow access to the camera, but nothing happens. I checked the iPad settings and camera is turned on for the app. Go back into the app and try again, doesn’t work. When I tap front or back to take a pic, nothing happens. I can still tap deposit amount and change that, but tapping front or back of check to take a pic does nothing. Nothing at all. Getting more and more unhappy with this bank everyday.
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Best bank ever but app is so bad
Let me start by saying that I love Webster Bank. So much so that we fought to stay with them when united bank transferred most of the Massachusetts accounts. Our experience with them has been nothing short of spectacular. That being said the app is just plain bad. The logon sell them works on the first try. In the face ID is never working. We have a citi account as well and that app works perfectly all the time including faceid. It’s so frustrating to see the face ID yes/no symbol on the right and not be able to have it work. I would rather it not appear at all.
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Response from developer
Hi Skimad- Thank you for this feedback. We understand the frustration and take customer feedback like yours to make enhancements to the overall experience. We appreciate your patience as we improve the apps performance.
Mobile app cannot recognize endorsement on business size checks.
I use the mobile app to deposit checks. The app has no problem recognizing stamped endorsements on personal sized checks whether they are stamped or hand-written endorsements, but cannot “find” the endorsement on larger business sized checks. I must go to the bank to make all deposits of these checks. The tellers have all said there is no reason the checks should not be accepted by the mobile app. The Webster app has had the problem in the current app in all of its revisions. The previous app did not have this problem.
Newer is not always better.
Newer is not always better.
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App is inconsistent and has obvious glitches
This app, on a daily basis, requires me to power down my phone to log back in. Face ID is inconsistent. Back button (I.e. you want to view a check and (if you can see it, which is another huge problem and rare) you hit the app’s back button (not the browser’s) you end up back at log in, requiring multiple screens to get back to where you were. ALL ACCOUNTS should be linkable and able to transfer among. The app is heavy, slow. I am a daily user and am disappointed in performance 4 days out of 5, hence the rating. Plus, to take it down on a Saturday morning at the 14th of the month when many were looking for Sunday the 15th payments/paychecks was just not customer-focused at all. But when you open the app you get multiple screens of Webster silliness about how they “find a way.” This app doesn’t live up to the branding. The bank doesn’t either but it would be great if they could just fix this app.
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Ignored
Ignored by branch manager, Jayshree. My daughter and I both applied for a secured card back on August. Jayshree handled it and said we’d hear in ten days. It was closer to a month and we were both denied. Upon consulting Jayshree about it, she assured me to get to the bottom and get back in a few days. Never heard back from her. Called her again. Well she did call back. She had been on vacation and would check into it right away. Another few weeks went by. This time she had been working in another branch but now she was back. And she would really, really find out and get back in 3 days. (I should have stopped there, right? No , I gave her another chance.) Nearly 3 weeks later I contacted her again and this time she had two deaths in the family. But assured me she had talked to someone who said my debt to income ratio was too much. ( which was what I knew in the first place and was questioning why if I was putting up $1000 would it matter.) She was going to call her associate ( this was a Thursday night) and get back to me on Monday. Never happened. Not surprised but upset with myself for trying to give her the benefit of the doubt for so long. My daughter, Jessica, and I are shopping for a new bank!
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Valuable App
Great app for almost all of my banking needs, but seems to get “locked up” whenever it cannot find the server when being launched. The “welcome to banking” splash screen is the ONLY thing displayed . . . you are locked out of the app.
Only solution (that I am aware of) is to turn off iPhone then turn it back on again. Seems like there should be a better solution than that.
Only solution (that I am aware of) is to turn off iPhone then turn it back on again. Seems like there should be a better solution than that.
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NO STARS!!!
Since new update I have to keep putting in my password even though it’s supposed to allow Touch ID! Also when I transfer between my accounts I have to logout before I see the new balances on my accounts . It says “ pending” when I transfer. It was always immediate prior to the update. When I called Customer Service to question this I was told “ no immediate transfers on weekends, holidays or after hours” which is a FALSE statement !!! I am so frustrated! I have been a Webster customer for 45years but I am considering switching banks because I’m so tired of their poorly performing app & uninformed customer service representatives!!!
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New app has an issue reading Deposit stamps.
I’ve been very happy with the Webster Bank app until recently when checks to deposit say they lack an endorsement after using a deposit stamp. Each time I try to deposit a check it doesn’t read my deposit only stamp. I’ve been tried and added a signature only have the check pass for deposit. What’s the use in having a deposit stamp?? Please fix.
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Update it’s ok
While the overall design and usability of the new update is good I really want to know when I’m going to stop having to login manually every. single. time.
I thought once I did the first login and enabled the Face ID and Finger ID ID be all set but that’s not the case.... please tell me when will this be fixed..
I thought once I did the first login and enabled the Face ID and Finger ID ID be all set but that’s not the case.... please tell me when will this be fixed..
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Garbage Potato app
This app is utter garbage I’ve never used an app as terrible as this one always crashes constantly logs me out and says “my phone hasn’t been accepted to use my account” when I literally just used it yesterday there’s has not been a single time since since I got this app that I’ve had an easy experience it’s like trying to write on a cracked chalk board with a dull knife (painful) it should not be this hard to check my account this is the future yet I feel like this app was made in 2009 because it’s utter garbage and slow and constantly crashed before I’m even able to log in! This shouldn’t even be possible In 2020 yet here I am writing this review for an app I relay on for daily life that works like it was made from a potato. If I could give it -10 stars I would.
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App unavailable
So I use the mobile app until sometimes I can’t get on it. Went through the rigmarole of calling about it and was told that yes, sometimes that happens. Delete it and then get the app again. The only problem with this simplistic sounding advice is that try to get this app again! You’ll be sitting there tapping tapping tapping every which Way but loose trying to get it to load up.
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