Support
Response from developer
We’re sorry for the inconvenience. We understand how important it is to have an easy way to reach our support team. We’re committed to providing a reliable and convenient experience for our users, and your feedback helps us continue to improve. ❤️
Reolink camera
Response from developer
Hi there! We are very sorry for the confusion. We’d like to clarify that our app offers its own independent features, and all subscription details are clearly displayed before any purchase. We never charge users without explicit confirmation.We’d love to assist you and resolve any concerns—please reach out to us via in-app support or our contact email so we can help you right away. Thank you for your patience and for helping us improve!
Setting up
8/22/26
In response to their answer they are saying if you don’t pay, then you don’t even get to see what your camera is showing you. Even the other companies have free versions that let you see videos for free. This is a company that is there to help you with security. With that being said, if you pay yearly, then it is very cheap compared to other companies. There still should be a free version to at least let you set up the cameras because I don’t know what my cameras are seeing until I pay. Home security, but only when you subscribe.
Response from developer
We are so sorry you had this impression! We understand your concern and appreciate you bringing it to our attention. We want to offer a clear and reliable experience, and we will keep improving the app so our users can enjoy its features more easily. If you need any help, please write to us from within the app and we will be delighted to assist you. Thank you for giving us the opportunity to improve!
使えない
Response from developer
ご不便をおかけし、誠に申し訳ございません。ご期待に沿える体験をご提供できなかったことを残念に思っております。当アプリは独自の機能を提供しており、サブスクリプションの詳細は購入前に明確に表示されています。ご購入はユーザー様の明確な確認のもとでのみ行われます。ご不明な点やお困りのことがございましたら、アプリ内サポートまたはお問い合わせ窓口よりお気軽にご連絡ください。状況を確認し、できる限りサポートさせていただきます。貴重なご意見をお寄せいただき、ありがとうございます。
Scam
Beware, it’s a scam and should be removed from the App Store.
Requesting refund AGAIN and this rating will be removed.
Thank You.
Response from developer
Hi there! We are very sorry for the confusion. We’d like to clarify that our app offers its own independent features, and all subscription details are clearly displayed before any purchase. We never charge users without explicit confirmation.We’d love to assist you and resolve any concerns—please reach out to us via in-app support or our contact email so we can help you right away. Thank you for your patience and for helping us improve!