Great app
I am part of LAUSD and I have tested this app and it is great. It works well and it is fast when selecting help desk options to create tickets. I recommend this app to anyone in LAUSD.
Archived App (Last seen on 10 Apr 2025)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Access IT support and knowledge base articles for BMC Remedy Elite service subscribers. Submit and track help desk tickets directly from your device. Requires account login information from BMC customer service.
✓Knowledge base lookup
✓IT service request access
✓Help desk ticket submission
✓Ticket tracking
✓BMC Remedy Elite service access
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What's New in Self Service Elite
18.05.18
February 22, 2019
Fixed a crash issue related to specific SRD item with null displayValue
User reviews
Developer apps
FAQ
What is Self Service Elite used for?
Self Service Elite allows BMC Remedy Elite service customers to look up IT knowledge articles, find common service requests, and submit or track help desk tickets directly from their mobile device.
Who can use Self Service Elite?
This app is specifically for customers who have a subscription to BMC Remedy as a service and are on the Elite service level. You will need account login information from BMC customer service to access its features.
Is Self Service Elite free to use?
Yes, Self Service Elite is available for free. The app itself does not require any purchase, but access is dependent on your existing BMC Remedy Elite service subscription.
What devices does Self Service Elite support?
Self Service Elite is compatible with iPhones, iPads, and iPods, making it accessible on various Apple mobile devices.
How often is Self Service Elite updated?
The latest version of Self Service Elite is 18.05.18, and it was last updated on February 22, 2019. This indicates a less frequent update cycle.
What is the age rating for Self Service Elite?
Self Service Elite has an age rating of 4+, meaning it is suitable for users of all ages and does not contain content typically restricted for younger audiences.
Does Self Service Elite have ads?
No, Self Service Elite does not contain advertisements. As a business utility app, it focuses on providing direct service access without ad interruptions.
How do I get login information for Self Service Elite?
To obtain the necessary account login information for Self Service Elite, customers must contact BMC customer service directly. This ensures authorized access to the application's features.
