Foreign categories and forced sales
I’ve been selling jewelry on here for 13 years and know the listing process damned well. Suddenly I’m being given foreign language listing options with no way to change them. All I want to do is list a few handcrafted beaded dangle earrings and I have no option to do this. I hit drop or dangle and get terminology for Indian jewelry that doesn’t apply to me and no way to correct it.
I am also done with being forced to run a sale at a high percentage point in order to “participate” in the holiday sales. You already take WAY too much in fees I can’t afford to run. 20% off sale on top of it! It’s not fair how you treat us. All started with the forced free shipping which I’ve since had to end because again, I can’t afford it!
As others have said, it takes nothing to lose a listing while typing. It takes me a good hour to do one since they keep getting wiped out. I even copied the listing just in case it happened and there is no option now to paste it in line there used to be! You would think with the fees they are charging us they’d actually do something to LISTEN to their sellers! 11 years on this site and right now I’m just trying to get through the holiday season. Etsy has forgotten that it’s the sellers that make their site what it is and yet we are continually left behind. Fees, unusable app, poor seller support...what happened to the supportive community I signed up with?
I am also done with being forced to run a sale at a high percentage point in order to “participate” in the holiday sales. You already take WAY too much in fees I can’t afford to run. 20% off sale on top of it! It’s not fair how you treat us. All started with the forced free shipping which I’ve since had to end because again, I can’t afford it!
As others have said, it takes nothing to lose a listing while typing. It takes me a good hour to do one since they keep getting wiped out. I even copied the listing just in case it happened and there is no option now to paste it in line there used to be! You would think with the fees they are charging us they’d actually do something to LISTEN to their sellers! 11 years on this site and right now I’m just trying to get through the holiday season. Etsy has forgotten that it’s the sellers that make their site what it is and yet we are continually left behind. Fees, unusable app, poor seller support...what happened to the supportive community I signed up with?
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Horrible navigation
Maybe this is just me, but navigating this app is so frustrating that it made me consider relocating my stuff to another site entirely. The navigation makes no sense to me, I’m always struggling to find something. In order to reactivate inactive listings, the only way I could seem to find the listings was via my sale history, because the listings tab was totally blank. Inactive products (which at the time was all of them) couldn’t be found anywhere until I went to the order history. Eventually I realized that when you go to Listings you can switch the filters to include all listings instead of just the active ones, but the filters menu just flat out did not work at all. Only after closing and reopening the app repeatedly could I even see that the filters were working, but it still wouldn’t respond visually. Tapping a filter would appear to do nothing but closing the filters tab would show whatever you had done actually went through.
I could go on and on. The app looks fine and I don’t have any issues with the shopping app, but the seller app? Navigating it is more disorienting, inconsistent and unreliable than probably any app I’ve ever used. This has been the case with both the iphone 12 and the 13 mini.
Etsy- Please, redesign the flow of the app and bug test it as much as humanly possible.
I could go on and on. The app looks fine and I don’t have any issues with the shopping app, but the seller app? Navigating it is more disorienting, inconsistent and unreliable than probably any app I’ve ever used. This has been the case with both the iphone 12 and the 13 mini.
Etsy- Please, redesign the flow of the app and bug test it as much as humanly possible.
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Useless For Listing Items
A seller app should have streamlined listing capability. It should make it hard to screw up listing features. It should not make listing items more aggravating, hair-pulling and overall frustrating because the listing you spent valuable time on vanishes if you accidentally swipe up or down. However, if you love to rage quit, then this is the app for you!
In total, so far I have lost 100’s of listings I was working on due to that poorly vetted crank of a concept. Why would anyone want to swipe away listings they are working on as a feature??! What genius thought that up? Little too much time on tinder, there, big chungus.
And don’t even get me started on how wonky adding photos into listings is. You can only add all photos needed once, meaning add as many photos as you plan to use in one shot or forever keep your silence. Otherwise, for every new listing you create, you have to close then restart the app just to add more photos. Divorce is easier to navigate then this sorry excuse for a seller centric app.
The chat feature reloads every time you get a new message so if you are attempting to hold a conversation, type fast or, just like the listing feature, everything you were working on vanishes.
Overall, this doesn’t even deserve one tenth of a star. If we are awarding stars for poorly thought-out features and sadistic design, then I give it a galaxy full of stars.
In total, so far I have lost 100’s of listings I was working on due to that poorly vetted crank of a concept. Why would anyone want to swipe away listings they are working on as a feature??! What genius thought that up? Little too much time on tinder, there, big chungus.
And don’t even get me started on how wonky adding photos into listings is. You can only add all photos needed once, meaning add as many photos as you plan to use in one shot or forever keep your silence. Otherwise, for every new listing you create, you have to close then restart the app just to add more photos. Divorce is easier to navigate then this sorry excuse for a seller centric app.
The chat feature reloads every time you get a new message so if you are attempting to hold a conversation, type fast or, just like the listing feature, everything you were working on vanishes.
Overall, this doesn’t even deserve one tenth of a star. If we are awarding stars for poorly thought-out features and sadistic design, then I give it a galaxy full of stars.
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Happy seller
Etsy wants you to succeed. There’s so many resources available and they will nudge you in the right direction to get more sales and to bring customers your way. I’ve been running my small business off of Etsy since 2018 and every year my business grows more and more, something I can easily see with the stats available right at the front of this app. I can organize my orders, message customers, and read reviews perfectly with this. For the first few months I used to just go off of emails. The emails I receive are still important (especially the ones alerting me that I’ve made a sell), but downloading this app has made everything much easier for me. If it weren’t for Etsy I don’t think I would have ever started my business, let alone be as successful as I feel I have been. This app is extremely user friendly, if you’re just starting you can take it at your own pace. There’s so many handy dandy features. For example, you can set your shop in a temporary vacation mode for when you’re out of town or unable to do orders. I personally can’t think of a way to improve my experience, thanks to the developers and whoever else is on the Etsy team.
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Disappointed
It has happened a few times that if I accidentally swipe to the bottom of the screen, my unpublished listing completely disappears - not even appearing in the drafts. I had already entered almost all of the information so this was very frustrating. Additionally I was frustrated that they enrolled my ad into an offsite program that ended up taking $15 from my sale, and that is on top of what I paid for transaction fees and my regular costs to publish the listing. In total it took $25 from the sale of my item. And after I pay to ship my item, this will end up being probably $35-$40 taken from the total. I was not aware that Etsy would list your products into 3rd party ad sites and then take a few that large from your sale. Of course, they surely have it disclosed in the fine print somewhere, but it would have been really nice to have been given the option up front and to have personally chosen to be included in offsite advertising. I felt as if this was done without my permission and although I’m grateful to have made a sale, I definitely would have priced my shop items higher if I had known I was going to be paying a 15% fee to Etsy on the sale. Overall I am frustrated and disappointed with the Etsy experience.
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Deactivated Items seem Targeted
I’ve been selling Keychains that are from molds that were advertised as for protection, like the animal shaped safety Keychains or resin knuckles I turn into Keychains. While I am aware of the policies of selling these types of items and will work around my deactivations, I can't help but feel my shop has been targeted. 11 of my listings have been deactivated in total over only three months of my shop being open, while I see several other stores that also ship out of California, a state where knuckles of any material and used for violence are considered knuckle busters and are illegal, that have hundreds of sales of not only knuckles made of actual metal but knuckles of all materials, shapes, and sizes. I would just like to understand how I can sell my accessories without being targeted, or how these other sellers that seem to be ignoring Etsy policy in my same state can get away with making hundreds of sales while I struggle to make a few. Not to mention, when I tried to contact Etsy to make an appeal, the site refused to send my filled in appeal, let alone let me see the entire page form. It just seems that if my store items keep getting repeatedly deactivated by Etsy, other stores also in CA that have made hundreds of sales with items that are more culpable of disobeying website policy should also be discouraged as often as someone like me who has made less than 30 sales total.
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Apps are supposed to be convenient!
Am I the only person who despises this app? It’s honestly so bad that I hate the thoughts of listing something. First of all, (with the iPhone X at least) it can be ridiculously easy to just swipe off of a listing that you’re working on. So, basically, after spending what feels like forever jumping through the hoops to create one — titles, pics, description, variations, etc. — it’s gone. Just gone, after all that time and effort. Why can’t there be a “Are you sure you want to leave this listing?” or “Would you like to save this listing as a draft?” or some other option that MAKES SENSE. Instead, there’s nothing. You accidentally slide your finger too far across your screen, then you just have to start over. WHICH takes a lot of time and work considering (my next point) that there isn’t an option to save variations to use on future listings. PLEASE consider those of us who do custom clothing. Gildan, Comfort Colors, etc. have A LOT of color options to choose from. I WANT to give my customers options, but I don’t feel like it when I have to manually type in 30+ colors every time I post a different design. It’s 2020. Etsy has been a thing for years now. Why isn’t this figured out already? Even if this is different on a desktop or laptop, it’s just not as convenient. That’s the point of an app. I’m glad to be able to work (mostly) from the app, but I really just wish it was better.
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eBay now Etsy seller
As an eBay seller with close to 600 positive sells and none negative I was looking for a way to expand my sells and Etsy has provided me with a comparable platform in which I can use to grow my business. I truly appreciate the ease and user friendly design of the Etsy app and find it equal to if not better than eBays. I truly have no complaints but one.
The one issue I would like to see changed is this. Etsy wants you to pay in order for google to find your items in its generic search results. Meaning if someone searches for an item on google, that item won’t show up in the search results for Etsy unless you pay. Pay a small fee and your items can be seen by googles search engine.
I find that caveat contrary to good business practice and refuse to pay that fee for advertising. It goes against what I feel is right and other than that I have no issues with Etsy.
The one issue I would like to see changed is this. Etsy wants you to pay in order for google to find your items in its generic search results. Meaning if someone searches for an item on google, that item won’t show up in the search results for Etsy unless you pay. Pay a small fee and your items can be seen by googles search engine.
I find that caveat contrary to good business practice and refuse to pay that fee for advertising. It goes against what I feel is right and other than that I have no issues with Etsy.
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Go back to the old payment system!
I Used to love selling on Etsy, I opened my shop a little over a year ago and while i don’t get a lot of orders I feel like my shop is successful, I get great reviews and haven’t gotten anything other then five stars. But then they changed how payments work just before Christmas. pay off the fees once a month and buy postage out of pocket which wasn’t a big deal, I would pay under $4 in fees a month and $2.75 for postage. I preferred it that was so I could get my entire payment from my very inexpensive product.
The new system withholds the money from my orders and then subtracts the fees and postage from that money until I can get it into my bank account (it will only deposit money on business days). I tried to see if i could pay for postage at the time of purchase like i used to, but they have no option for that anymore, instead the fees sit in your payment waiting to either be paid off at the end of the month or for you to get another order so it can take a large amount of that money.
I’m not making any money off of my product because they keep subtracting the fees from the purchase. I have a four dollar fee sitting in the payment that I can’t pay until the end of the month.
I love being an Etsy seller but unless they go back to the old method or give us the option to pay for postage and fees before the billing cycle ends then I’ll have to close down my shop.
The new system withholds the money from my orders and then subtracts the fees and postage from that money until I can get it into my bank account (it will only deposit money on business days). I tried to see if i could pay for postage at the time of purchase like i used to, but they have no option for that anymore, instead the fees sit in your payment waiting to either be paid off at the end of the month or for you to get another order so it can take a large amount of that money.
I’m not making any money off of my product because they keep subtracting the fees from the purchase. I have a four dollar fee sitting in the payment that I can’t pay until the end of the month.
I love being an Etsy seller but unless they go back to the old method or give us the option to pay for postage and fees before the billing cycle ends then I’ll have to close down my shop.
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Slow with annoying glitches and changes
I used to love using the app, but recent changes are annoying and time consuming. First of all, the app runs SO slow. When I enter my shop and try to search for listings, it takes 20+ seconds for my listings to load, another 20+ seconds for my keyboard to even show up, then another 20+ seconds for the search to occur. Ridiculous. Secondly, words get broken up within a conversation when it is sent. It will be typed perfectly prior to sending, but once it is sent to the customer, it chops up the words incorrectly and creates spaces where there shouldn’t be. Not only does it make it hard to read, it also looks unprofessional on my part. The other update that is very annoying is that when a customer contacts me with a link to a particular listing to ask a question about it, it used to open that listing within the app so that I could see which one the customer was referring to. With the latest update, it opens the listing in a web browser instead, which meansq I then have to sign into Etsy on the web. An unnecessary step that wastes my time. Lastly, other changes within Etsy have SIGNIFICANTLY decreased my total views of my items and therefore sales....by 59 PERCENT!!! What an absurd drop in views & sales in my shop. After 4.5 very successful years of selling on Etsy, I’m seriously considering changing selling platforms. Pretty unhappy with the current app.
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