Foreign categories and forced sales
I’ve been selling jewelry on here for 13 years and know the listing process damned well. Suddenly I’m being given foreign language listing options with no way to change them. All I want to do is list a few handcrafted beaded dangle earrings and I have no option to do this. I hit drop or dangle and get terminology for Indian jewelry that doesn’t apply to me and no way to correct it.
I am also done with being forced to run a sale at a high percentage point in order to “participate” in the holiday sales. You already take WAY too much in fees I can’t afford to run. 20% off sale on top of it! It’s not fair how you treat us. All started with the forced free shipping which I’ve since had to end because again, I can’t afford it!
As others have said, it takes nothing to lose a listing while typing. It takes me a good hour to do one since they keep getting wiped out. I even copied the listing just in case it happened and there is no option now to paste it in line there used to be! You would think with the fees they are charging us they’d actually do something to LISTEN to their sellers! 11 years on this site and right now I’m just trying to get through the holiday season. Etsy has forgotten that it’s the sellers that make their site what it is and yet we are continually left behind. Fees, unusable app, poor seller support...what happened to the supportive community I signed up with?
I am also done with being forced to run a sale at a high percentage point in order to “participate” in the holiday sales. You already take WAY too much in fees I can’t afford to run. 20% off sale on top of it! It’s not fair how you treat us. All started with the forced free shipping which I’ve since had to end because again, I can’t afford it!
As others have said, it takes nothing to lose a listing while typing. It takes me a good hour to do one since they keep getting wiped out. I even copied the listing just in case it happened and there is no option now to paste it in line there used to be! You would think with the fees they are charging us they’d actually do something to LISTEN to their sellers! 11 years on this site and right now I’m just trying to get through the holiday season. Etsy has forgotten that it’s the sellers that make their site what it is and yet we are continually left behind. Fees, unusable app, poor seller support...what happened to the supportive community I signed up with?
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Horrible navigation
Maybe this is just me, but navigating this app is so frustrating that it made me consider relocating my stuff to another site entirely. The navigation makes no sense to me, I’m always struggling to find something. In order to reactivate inactive listings, the only way I could seem to find the listings was via my sale history, because the listings tab was totally blank. Inactive products (which at the time was all of them) couldn’t be found anywhere until I went to the order history. Eventually I realized that when you go to Listings you can switch the filters to include all listings instead of just the active ones, but the filters menu just flat out did not work at all. Only after closing and reopening the app repeatedly could I even see that the filters were working, but it still wouldn’t respond visually. Tapping a filter would appear to do nothing but closing the filters tab would show whatever you had done actually went through.
I could go on and on. The app looks fine and I don’t have any issues with the shopping app, but the seller app? Navigating it is more disorienting, inconsistent and unreliable than probably any app I’ve ever used. This has been the case with both the iphone 12 and the 13 mini.
Etsy- Please, redesign the flow of the app and bug test it as much as humanly possible.
I could go on and on. The app looks fine and I don’t have any issues with the shopping app, but the seller app? Navigating it is more disorienting, inconsistent and unreliable than probably any app I’ve ever used. This has been the case with both the iphone 12 and the 13 mini.
Etsy- Please, redesign the flow of the app and bug test it as much as humanly possible.
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Useless For Listing Items
A seller app should have streamlined listing capability. It should make it hard to screw up listing features. It should not make listing items more aggravating, hair-pulling and overall frustrating because the listing you spent valuable time on vanishes if you accidentally swipe up or down. However, if you love to rage quit, then this is the app for you!
In total, so far I have lost 100’s of listings I was working on due to that poorly vetted crank of a concept. Why would anyone want to swipe away listings they are working on as a feature??! What genius thought that up? Little too much time on tinder, there, big chungus.
And don’t even get me started on how wonky adding photos into listings is. You can only add all photos needed once, meaning add as many photos as you plan to use in one shot or forever keep your silence. Otherwise, for every new listing you create, you have to close then restart the app just to add more photos. Divorce is easier to navigate then this sorry excuse for a seller centric app.
The chat feature reloads every time you get a new message so if you are attempting to hold a conversation, type fast or, just like the listing feature, everything you were working on vanishes.
Overall, this doesn’t even deserve one tenth of a star. If we are awarding stars for poorly thought-out features and sadistic design, then I give it a galaxy full of stars.
In total, so far I have lost 100’s of listings I was working on due to that poorly vetted crank of a concept. Why would anyone want to swipe away listings they are working on as a feature??! What genius thought that up? Little too much time on tinder, there, big chungus.
And don’t even get me started on how wonky adding photos into listings is. You can only add all photos needed once, meaning add as many photos as you plan to use in one shot or forever keep your silence. Otherwise, for every new listing you create, you have to close then restart the app just to add more photos. Divorce is easier to navigate then this sorry excuse for a seller centric app.
The chat feature reloads every time you get a new message so if you are attempting to hold a conversation, type fast or, just like the listing feature, everything you were working on vanishes.
Overall, this doesn’t even deserve one tenth of a star. If we are awarding stars for poorly thought-out features and sadistic design, then I give it a galaxy full of stars.
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Happy seller
Etsy wants you to succeed. There’s so many resources available and they will nudge you in the right direction to get more sales and to bring customers your way. I’ve been running my small business off of Etsy since 2018 and every year my business grows more and more, something I can easily see with the stats available right at the front of this app. I can organize my orders, message customers, and read reviews perfectly with this. For the first few months I used to just go off of emails. The emails I receive are still important (especially the ones alerting me that I’ve made a sell), but downloading this app has made everything much easier for me. If it weren’t for Etsy I don’t think I would have ever started my business, let alone be as successful as I feel I have been. This app is extremely user friendly, if you’re just starting you can take it at your own pace. There’s so many handy dandy features. For example, you can set your shop in a temporary vacation mode for when you’re out of town or unable to do orders. I personally can’t think of a way to improve my experience, thanks to the developers and whoever else is on the Etsy team.
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Disappointed
It has happened a few times that if I accidentally swipe to the bottom of the screen, my unpublished listing completely disappears - not even appearing in the drafts. I had already entered almost all of the information so this was very frustrating. Additionally I was frustrated that they enrolled my ad into an offsite program that ended up taking $15 from my sale, and that is on top of what I paid for transaction fees and my regular costs to publish the listing. In total it took $25 from the sale of my item. And after I pay to ship my item, this will end up being probably $35-$40 taken from the total. I was not aware that Etsy would list your products into 3rd party ad sites and then take a few that large from your sale. Of course, they surely have it disclosed in the fine print somewhere, but it would have been really nice to have been given the option up front and to have personally chosen to be included in offsite advertising. I felt as if this was done without my permission and although I’m grateful to have made a sale, I definitely would have priced my shop items higher if I had known I was going to be paying a 15% fee to Etsy on the sale. Overall I am frustrated and disappointed with the Etsy experience.
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