Viagogo scam platform
I want to share our experience with StubHub / Viagogo because at this point we honestly feel desperate and abandoned by this company.
My husband worked as a professional ticket reseller on the platform for many years and was one of their top sellers. We always fulfilled orders, maintained a good reputation, and generated significant sales through the platform.
On June 5, 2025, our payout of more than €115,000 was suddenly frozen without any real explanation.
Since that moment, I have personally spent months contacting support every single day — through phone calls, emails, and messages. We only receive generic automated responses or promises that “the case is under review,” but nobody gives us actual answers, deadlines, or any meaningful communication.
What makes this situation even worse:
- we are an officially registered business in Ukraine (FOP),
- we pay taxes legally,
- we have a valid tax identification number (INN),
- we provided all requested documents,
- and we previously received payouts successfully through Payoneer.
Later, we even changed the payout method to a Ukrainian bank account in an attempt to resolve the issue, but the funds still never arrived.
At this point, it feels like the company is simply holding our money indefinitely while refusing to explain why.
The financial and emotional damage this has caused our family is enormous. These are not small amounts of money — this is our livelihood, our work, and years of business activity.
We also have extensive evidence of the company’s behavior:
- screenshots of frozen payouts,
- communication history with support,
- unanswered requests,
- proof of completed sales,
- and records showing the lack of transparency and good-faith communication from the platform.
I am posting this because I want to know:
Has anyone else experienced something similar with StubHub or Viagogo?
Did anyone actually manage to recover frozen payouts through legal action?
Any advice, recommendations, or shared experiences would mean a lot to us right now.
My husband worked as a professional ticket reseller on the platform for many years and was one of their top sellers. We always fulfilled orders, maintained a good reputation, and generated significant sales through the platform.
On June 5, 2025, our payout of more than €115,000 was suddenly frozen without any real explanation.
Since that moment, I have personally spent months contacting support every single day — through phone calls, emails, and messages. We only receive generic automated responses or promises that “the case is under review,” but nobody gives us actual answers, deadlines, or any meaningful communication.
What makes this situation even worse:
- we are an officially registered business in Ukraine (FOP),
- we pay taxes legally,
- we have a valid tax identification number (INN),
- we provided all requested documents,
- and we previously received payouts successfully through Payoneer.
Later, we even changed the payout method to a Ukrainian bank account in an attempt to resolve the issue, but the funds still never arrived.
At this point, it feels like the company is simply holding our money indefinitely while refusing to explain why.
The financial and emotional damage this has caused our family is enormous. These are not small amounts of money — this is our livelihood, our work, and years of business activity.
We also have extensive evidence of the company’s behavior:
- screenshots of frozen payouts,
- communication history with support,
- unanswered requests,
- proof of completed sales,
- and records showing the lack of transparency and good-faith communication from the platform.
I am posting this because I want to know:
Has anyone else experienced something similar with StubHub or Viagogo?
Did anyone actually manage to recover frozen payouts through legal action?
Any advice, recommendations, or shared experiences would mean a lot to us right now.
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АГАлина Гайдай
No funciona la posibilidad de ver datos de otros anuncios Ni avisa cuando se produce una venta
No funciona la posibilidad de ver datos de otros anuncios Ni tampoco avisa cuando se produce una venta
Es una pena no se puede entrar desde hace tiempo cuando intentas entrar siempre pone error
Es una pena no se puede entrar desde hace tiempo cuando intentas entrar siempre pone error
Jjagohi
Viagogo
Не работает
MMugfvhjc
No funciona esta app
Desde hace mucho tiempo no se puede entrar en la app, es una pena, se pierden muchas ventas. Esperamos que pronto vuelva a funcionar
LLerena18
No funciona
Malísima, nadie quiere arreglarla . Los precios no pueden cambiarse , los eventos ni se ven . Desastre
Jjotasmeby
