Scammed
I was scammed so badly from this selling app DO NOT GIVE THEM ANY MONEY !!
Tickets never arrived nor did I get to go to the event so drove all that way for nothing and they up charged me $80
Tickets never arrived nor did I get to go to the event so drove all that way for nothing and they up charged me $80
scam app
I wanted to share my experience selling two tickets through Viagogo because I honestly don’t understand how their handling of this situation can be justified.
I sold two tickets for Chinese Football in Atlanta on October 2, 2026
Both tickets were transferred through the original ticketing platform.
the first ticket
The buyer initially had difficulty receiving the ticket.
Viagogo contacted me and specifically instructed me in writing to cancel the outstanding transfer and initiate a new transfer from the original ticketing platform.
I followed their instructions exactly.
The replacement transfer was later accepted by the recipient, and Viagogo’s own system showed the sale as Completed.
Then Viagogo claimed that I had cancelled the transfer and failed to deliver the ticket.
They:
withheld my $47.70 seller payout
charged my debit card an additional $62.54 penalty
The part that makes no sense is that the cancellation they are using against me was something Viagogo themselves instructed me to do.
I have the email showing their instructions.
the second ticket
This one is even more confusing.
Before Viagogo cancelled it, their own system showed:
Completed
Delivery status: Delivered
Transfer complete
Payment status: Payment pending
The original ticketing platform also shows that the ticket was accepted by the recipient
I even took screenshots because everything appeared to be successfully completed and I was simply waiting for the $52.20 payment.
Then, days later, Viagogo suddenly cancelled the sale.
They later sent me another notice saying I had allegedly “missed the deadline to deliver the tickets.”
They are now charging me another $75.23 penalty.
So Viagogo’s own system said:
Delivered + Transfer complete + Completed + Payment pending
but later they claimed:
I failed to deliver the ticket.
I genuinely do not understand how both statements can be true.
Where things stand now
For two tickets that I actually transferred, I am currently dealing with:
$47.70 unpaid seller payout
$52.20 unpaid seller payout
$62.54 penalty
$75.23 additional penalty
That means Viagogo is withholding $99.90 of my sales proceeds while also attempting to charge me $137.77 in penalties.
I submitted formal disputes and provided screenshots showing:
The ticket transfers were accepted.
Viagogo instructed me to cancel and re-transfer one of the tickets.
Sale was marked Delivered and Transfer complete.
Both sales were shown as Completed in my account.
Their response has mainly been that the case was “escalated” and may take 30–45 days to investigate.
I am also disputing the debit-card charges with my bank and considering filing consumer complaints if this is not resolved.
I’m posting this partly as a warning to other sellers and partly because I’d like to know:
Has anyone else had Viagogo mark a sale as delivered/completed, then later cancel it, withhold the seller payment, and charge a penalty anyway?
If so, did you eventually get both the penalty reversed and your seller payout?
I have screenshots of everything.
I sold two tickets for Chinese Football in Atlanta on October 2, 2026
Both tickets were transferred through the original ticketing platform.
the first ticket
The buyer initially had difficulty receiving the ticket.
Viagogo contacted me and specifically instructed me in writing to cancel the outstanding transfer and initiate a new transfer from the original ticketing platform.
I followed their instructions exactly.
The replacement transfer was later accepted by the recipient, and Viagogo’s own system showed the sale as Completed.
Then Viagogo claimed that I had cancelled the transfer and failed to deliver the ticket.
They:
withheld my $47.70 seller payout
charged my debit card an additional $62.54 penalty
The part that makes no sense is that the cancellation they are using against me was something Viagogo themselves instructed me to do.
I have the email showing their instructions.
the second ticket
This one is even more confusing.
Before Viagogo cancelled it, their own system showed:
Completed
Delivery status: Delivered
Transfer complete
Payment status: Payment pending
The original ticketing platform also shows that the ticket was accepted by the recipient
I even took screenshots because everything appeared to be successfully completed and I was simply waiting for the $52.20 payment.
Then, days later, Viagogo suddenly cancelled the sale.
They later sent me another notice saying I had allegedly “missed the deadline to deliver the tickets.”
They are now charging me another $75.23 penalty.
So Viagogo’s own system said:
Delivered + Transfer complete + Completed + Payment pending
but later they claimed:
I failed to deliver the ticket.
I genuinely do not understand how both statements can be true.
Where things stand now
For two tickets that I actually transferred, I am currently dealing with:
$47.70 unpaid seller payout
$52.20 unpaid seller payout
$62.54 penalty
$75.23 additional penalty
That means Viagogo is withholding $99.90 of my sales proceeds while also attempting to charge me $137.77 in penalties.
I submitted formal disputes and provided screenshots showing:
The ticket transfers were accepted.
Viagogo instructed me to cancel and re-transfer one of the tickets.
Sale was marked Delivered and Transfer complete.
Both sales were shown as Completed in my account.
Their response has mainly been that the case was “escalated” and may take 30–45 days to investigate.
I am also disputing the debit-card charges with my bank and considering filing consumer complaints if this is not resolved.
I’m posting this partly as a warning to other sellers and partly because I’d like to know:
Has anyone else had Viagogo mark a sale as delivered/completed, then later cancel it, withhold the seller payment, and charge a penalty anyway?
If so, did you eventually get both the penalty reversed and your seller payout?
I have screenshots of everything.
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Terrible site!
I bought 8 tickets to an event and got none of them. Bought them over 2 months in advance. Was never notified that I didn’t have them.
Poor customer service
Would never buy tickets here again. Terrible customer service lack of contact. Unclear instructions on ticket transfers. Very disappointing just get anything done.
Avoid
The tickets I received were not in the location I was shown on the stadium map. Upper deck vs middle level. AI customer service finally connected me through text with an agent(s) who said there was nothing they could do when the seller sends you tickets different than you purchased. When mentioned fraud, bait and switch, requested customer service address to file a written complaint the chats were ended.
In my opinion, avoid.
In my opinion, avoid.
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