Péssimo app
Péssimo
A nightmare
They send the tickets the same day of the event, make you download 2 apps and the claiming of the tickets has issues they didn’t know how to solve. The experience was a nightmare.
Kevin bridges glasgow
I was sceptical, paid over the odds for a sold out gig. Tickets arrived via Ticketmaster transfer 2 weeks before. Can’t complain. All good.
Worst experience with tickets/customer service
My ticket was cancelled AT THE DOOR of Celine Dion Paris and the customer service team kept me on for over 40 minutes to just disconnect me in the end. I will never buy here again and dont recommend anyone to do so unless you dont mind traveling to an event with no guarantee you’ll get in.
Fraud
NEVER EVER USE VIAGOGO, I booked tickets on july 12th,2026 for the show sep 12,2026. 2 months earlier and they gave us tickets on the hours before the event. And we booked different tickets front view and spent so much money but on the day of event they gave different tickets of side view after spending so much money. Really disappointing and disgusting experience with viagogo. Never ever use this app. Better use other apps to book your tickets. They promise to give something and gave you different tickets.
Show more
Ms
Ornela
Faux billets
J’ai acheté trois billets pour le concert de Katseye à Paris. Les billets ont été reçu la veille. Nous nous sommes rendus au concert après deux heures de route.
Après aune longue file d’attente, nous nous sommes présentés devant le contrôle et on nous a annoncé que les billets étaient faux et que nous ne pourrons pas rentrer!
Viagogo n’a trouvé aucune solution. Les billets vont être remboursés mais toutefois le temps perdu le trajet, le péage ne sont pas remboursés. Et le pire dans tout ça, c’est la tristesse de mes deux petites filles qui ne se mesure pas en argent.
Il y a tout un business organisé entre les faux billets et des gens qui revendent des vrais billets au double du prix devant. Ces personne sont certainement d’ailleurs les mêmes…
Au passage, ils ont déjà été avertis plusieurs fois par la DGCCRF vous pourrez le constater sur leur site. Il leur aurait demandé notamment d’arrêter ce business frauduleux.
Après aune longue file d’attente, nous nous sommes présentés devant le contrôle et on nous a annoncé que les billets étaient faux et que nous ne pourrons pas rentrer!
Viagogo n’a trouvé aucune solution. Les billets vont être remboursés mais toutefois le temps perdu le trajet, le péage ne sont pas remboursés. Et le pire dans tout ça, c’est la tristesse de mes deux petites filles qui ne se mesure pas en argent.
Il y a tout un business organisé entre les faux billets et des gens qui revendent des vrais billets au double du prix devant. Ces personne sont certainement d’ailleurs les mêmes…
Au passage, ils ont déjà été avertis plusieurs fois par la DGCCRF vous pourrez le constater sur leur site. Il leur aurait demandé notamment d’arrêter ce business frauduleux.
Show more
Great experience
It was my first time using viagogo and I was quite nervous that my tickets would arrive on time. I had my tickets 4 days before the event and it was made very easy to download the tickets to my phone. I had support on hand by the company if anything went wrong so overall I would definitely use the app again for buying tickets. Would definitely recommend.
Show more
Via No Go
Ordered tickets that never arrived. Requested a refund and still not arrived. Avoid like the plague!
Boletos mal
Fue confuso obtener mis boletos y terminé intercambiando mis entradas erróneamente de lo confuso que fue
TOTAL SCAM NEVER USE THEM
TOTAL SCAM. Never buy from VIAGOGO. I was stupid enough to fall for it. I purchase original tickets for Bruno Mars to Tampa for September 12, 2026, two tickets for 478 USD it was good section 340. They sent me automated email that I was "upgraded" to another section. And guess where? Next to the stage from left side in section 315. Even the Ticketmaster sold this section much cheaper that my section. I spent 10 emails and 55 minutes on call with help desk and this total scammers still claim on "Guarantee placement" So now they "escalated" my request as REFUND. WTF. No tickets, no money (refund will take 3-5 business days). Thank you VIAGOGO for letting me down and tickets for me and my daughter as a gift. "Sorry sir, we have no tickets on inventory". Bla bla. oooh how I will remember this act. I will tell 1000 people about this service and make sure none of my friends will go anywhere near you #$$$$%$%$ (imagine the f words I was using now). Same is with StubHub.com since its's the same owner. Both scammers and using loopholes and terms and conditions. So my recommendation employees leave now, potential customers run aways as fast as you can. If AI writes apology now it will piss me off even more. You made fraud and now it will be visible on TrustPilot, Reddit and everywhere. Thank you.
Show more
Email update
I should be able to update my email!
Horrible experience
I’ve purchased ticket for the soccer match Juventus Milan well in advance to ensure tickets were available.
Email confirmation received stating that the tickets would have arrived few days prior the event or in the worst scenario few hours before the start of the match.
Full price paid.
As I was worried of the tickets not arriving closer to the date i tried to be in touch and the answer was always the same, “your ticket are on the way”.
So we travel to Turin from Milan on the day of the event and the tickets never arrived.
Waste of time, cost of travelling and I hope I would receive a refund for the tickets
Ah there was no customer service to call, only AI to respond to your query.
Don’t waste your time with this platform, go somewhere else
Email confirmation received stating that the tickets would have arrived few days prior the event or in the worst scenario few hours before the start of the match.
Full price paid.
As I was worried of the tickets not arriving closer to the date i tried to be in touch and the answer was always the same, “your ticket are on the way”.
So we travel to Turin from Milan on the day of the event and the tickets never arrived.
Waste of time, cost of travelling and I hope I would receive a refund for the tickets
Ah there was no customer service to call, only AI to respond to your query.
Don’t waste your time with this platform, go somewhere else
Show more
Katseye tickets
I have never used this method after not getting tickets during the launch. I did pay quite a bit for the tickets. I was nervous there was a catch but there wasn’t. Communication was clear and timely, tickets were transferred easily. We had the best time. Thank you
La vente des billets a l’envoie à la charge du vendeur
Billet non remboursable sur les matchs reportés je ne commanderai plus jamais sur ce site
Il m’ont facturé 150 euros car j’ai vendu mon billet et que je pouvais pas mettre le billet sur le site.
Mais que le client et aller voir le match au total j’ai perdu 160 euros pour le prix du billet.
Plus 160 euros pour non envoie du billet hors que je l’ai envoyé.
Je commanderai plus jamais sur ce site frauduleux oublié ma carte .
Il m’ont facturé 150 euros car j’ai vendu mon billet et que je pouvais pas mettre le billet sur le site.
Mais que le client et aller voir le match au total j’ai perdu 160 euros pour le prix du billet.
Plus 160 euros pour non envoie du billet hors que je l’ai envoyé.
Je commanderai plus jamais sur ce site frauduleux oublié ma carte .
Show more
Response from developer
Nous comprenons votre frustration face aux frais et aux difficultés rencontrées lors de la vente de votre billet. Merci d’avoir partagé votre expérience. Nous vous invitons à contacter notre équipe sur https://support.viagogo.fr?lcid=1036 afin qu’elle puisse examiner les détails de votre dossier et vous aider.
Tickets for Bon Jovi at Wembley
I purchased the tickets from viagogo after being directed there by ticketmaster. When I bought the 3 tickets they stated golden circle row1 seats 4-6! I had been to concerts before where golden circle was seated!
The tickets were delivered electronically on the morning of the concert and said golden circle standing only!! This caused me a lot of distress as at the time my 69 year old husband was suffering with sciatica and a bad back!!
We obviously went to the concert and we had an absolutely great time and my husband did manage to stand throughout but suffered for it the next day!
My advice would be to Viagogo be more accurate when selling tickets and don’t advertise something you don’t have!!
The tickets were delivered electronically on the morning of the concert and said golden circle standing only!! This caused me a lot of distress as at the time my 69 year old husband was suffering with sciatica and a bad back!!
We obviously went to the concert and we had an absolutely great time and my husband did manage to stand throughout but suffered for it the next day!
My advice would be to Viagogo be more accurate when selling tickets and don’t advertise something you don’t have!!
Show more
Service fees
Availability and ease of use is a 5. The service fees were extreme and therefore overall is a 3.
Great Experience- Recommend
We got Katseye concert tickets through Viagogo and it was a really smooth process to transfer tickets and we got great seats. Would recommend!
Disastrous experience – left my 10-year-old devastated and out of pocket Worse experience ever!!!
I purchased 2 tickets for the Katseye concert in London on 4/9/2026 as a surprise for my daughter, costing me £556. Unfortunately, I made the mistake of not reading reviews about Viagogo beforehand, so I was unaware of how their system works.
Immediately after purchase, I received confirmation of the row and seats, but was told the tickets would be released later. The app and emails stated they would be available by 3:30 PM on the day of the concert. We live outside London and have a 3-hour travel time. With a Friday afternoon commute, we had to leave home well before that time to make it to the O2.
We waited, but the tickets never arrived. After 3:30 PM, I received an email from Viagogo asking if we had received them. When I clicked "No," I was offered a refund—but only as credits on their app. I then had to separately contact customer service to request the money be sent back to my bank account.
I cannot express how disappointed I am. The worst part was having a 10-year-old in the car, excited to see her favourite band, only to have to tell her it wasn't happening. We not only lost the concert experience but also wasted money on travel, parking, and the congestion charge.
Staff at the O2 were aware of how Viagogo operates and advised us to never book through them again. Lesson learned. I truly hope I actually receive my money back, but the stress and heartbreak caused to my child is something no refund can fix. Avoid this company at all costs.
Immediately after purchase, I received confirmation of the row and seats, but was told the tickets would be released later. The app and emails stated they would be available by 3:30 PM on the day of the concert. We live outside London and have a 3-hour travel time. With a Friday afternoon commute, we had to leave home well before that time to make it to the O2.
We waited, but the tickets never arrived. After 3:30 PM, I received an email from Viagogo asking if we had received them. When I clicked "No," I was offered a refund—but only as credits on their app. I then had to separately contact customer service to request the money be sent back to my bank account.
I cannot express how disappointed I am. The worst part was having a 10-year-old in the car, excited to see her favourite band, only to have to tell her it wasn't happening. We not only lost the concert experience but also wasted money on travel, parking, and the congestion charge.
Staff at the O2 were aware of how Viagogo operates and advised us to never book through them again. Lesson learned. I truly hope I actually receive my money back, but the stress and heartbreak caused to my child is something no refund can fix. Avoid this company at all costs.
Show more
Italian GP
Greet and easy arrived when said no hassles or worries
