viagogo Tickets Reviews: Is It Legit?

Customer Experience

Positive experience18.5% of reviews
Neutral1.8% of reviews
Negative experience79.6% of reviews

~ Based on 1,316 written reviews from the US App Store.

What users say about viagogo Tickets

Is viagogo Tickets Safe?

viagogo Tickets appears safe based on user ratings. AppsHunter Safety Score for viagogo Tickets is 87/100.

This assessment is based on 3,391 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.4% of ratings point to a safe experience
1.3% of ratings suggest some concerns
14.3% of ratings point to a risky experience

~ Based on 3,376 App Store ratings for viagogo Tickets.

Is viagogo Tickets Legit?

viagogo Tickets appears to be a legitimate app. AppsHunter Legitimacy Score for viagogo Tickets is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The best decision I made to make my dreams come true

The first time I got tickets through Viagogo I was scared because I didn't know if it was real, but I trusted it and it was the best decision I made because thanks to Viagogo I saw my favorite kpop group twice (BTS).

Scam

I got scammed never received my tickets

Hidden fees

Buy tickets that included all the fees and taxes, and then another $20 was added to each ticket– misleading

Got dupped

Purchased 5 tickets for F1 two weeks out from the event at a fair price . Via never sent the tickets they canceled the order at 8:30 am the morning of they would not replace the tickets and finding tickets in the same area ended up costing me $500 over my original pricing. The one 100% guarantee does not really mean much, it was a pretty stressful situation.
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Ticket Eintracht Frankfurt

Die Abwicklung hat prima geklappt. Der Preis von 210 Euro für ein Ticket, das normalerweise 80 Euro gekostet hatte ist natürlich echt happig. Da sollte echt seitens Viagogo eine Sperre im System eingepflegt werden.

Will no longer use viagogo

I will not buy tickets from this site again. I am deleting this app.

SCAM!!

Horrible customer service, incredibly late ticket delivery, would not refund ticket, I will never use again and I warn against anyone buying tickets from this company. Absolute SCAM!!

Gieriger, unfähiger Haufen

UM JEDEN PREIS MEIDEN!!!

Ich wollte Konzert-Tickets weiterverkaufen. Da mir die Codes erst am Tag vor dem Konzert zugeschickt werden sollten, musste ich über Viagogo selbst verkaufen, um das Vertrauen des Käufers haben zu können. Viagogo hat einen enormen Aufschlag für den Wiederverkauf verlangt (60€ pro Ticket). Das heißt, ich musste das Ticket für einen niedrigeren Preis als den Kaufpreis anbieten und der Käufer musste trotzdem einen wesentlich höheren Preis bezahlen. Wer hat davon profitiert? Nicht der Käufer, nicht der Verkäufer, nicht der Künstler - sondern Viagogo. Ich finde das fast obszön. Das Geld musste der Käufer natürlich sofort bezahlen, ich hab es allerdings erst eine Woche nach dem Konzert bekommen, also lagen die fast 500 € einen Monat auf Viagogos Konto und konnten sich vermehren.

NIE WIEDER!
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Keep canceling my order

Just when I was excited to purchase my ticket my order was cancelled.

This application is a FRAUD.

I paid $250 dollars for my concert ticket which I NEVER RECEIVED. The customer service is sucks. I GOT READY FOR A CONCERT I HAVE BEEN WAITED FOR A LONG TIME and VIAGOGO took the MONEY and SEND ME NO TICKET.
They allowed to sell the same ticket many times for different people . They steal the ticket price and never send it.
it’s horrible first experience. I highly not recommend.
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Eagles

Thanks

Atendimento horrível

Muito ruim, não recebi os ingressos do show e fiquei sem
Nenhuma resposta sobre o assunto

Poor service

Be careful when using this app!

When you purchase a ticket, you choose your preferred seat location. However, as the match date approaches, they may change your seat and give you only two options: accept the new seat or get a refund.

In my experience, they replaced my original seat with a much worse location. This is extremely disappointing, especially when you book early and pay for a specific seating area.

I would not recommend trusting this app if you want to secure a particular seat. You may end up with a much worse view than the one you originally paid for.
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Why fraud?

People are telling your app is making people fool with , dummy tickets all review are false why soo

Regarding Tickets

Good For Tickets Better app from Book My Show And District By Zomato

West life tickets

Tickets purchased(or do we thought) and paid for in December 2025 for a concert in Birmingham in October 2026. Paid way over the odds but were happy secure the tickets.
No communication, only “your tickets will be delivered before the concert date. Despite contacting Viagogo several times as the date got closer no tickets arrived. Even on the day of the concert Viagogo still said the tickets would arrive at least 2hrs before the concert began. After looking through reviews on Viagogo’s record We made the decision not to travel to Birmingham. Eventually we received a message saying tickets not available so we requested a refund. The only good thing about the experience is that a refund was received the following day. I would NOT use this company again
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Zara Larson

Paid $1000 for 4 tickets and then tickets were canceled on the day 3 hours before concert will not use this app again

No tickets

Terrible service

No refund for cancelled concert!

I paid 35 bucks in fees per ticket. They have a guarantee of 120% refund credit or 100% money back if an event is canceled so when my concert was canceled, they just refused to declare it a canceled event so they don't have to refund anybody. Pure fraud!

Shocking

The allocated tickets were a total fabrication. The block area and seats did not exist. Only established this once we got to the venue where agent didn’t accept them.
Ended up on the phone with Viagogo for an hour.
Eventually agreed to the refund.
Bought new tickets from the venue. More expensive and restricted viewing. Plus missed half of the show.

Will never use them again.
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