Consistently unusable
I signed up as they have a charge in the garage at work but other than being able to put a deposit, I have not been able to use the app to activate a charger. When I start the app, all it says is to undo not have internet connection and to check internet connection but my phone is just fine accessing internet with other apps on the phone. It seems the developers cannot get the most basic function of building a mobile app, that is to make it use the network the device has. Not sure how can the company even put something like this out there with such a glaring problem. I wish I can get my deposit back and certainly won’t be using their charger.
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Terrible app - not able to charge
The app just a piece of trash. I got the electric car and was not able to charge it from SemaConnect stations in my building for the last 3 weeks. I cannot to create my account - always says internet connection issue with wifi or provider does not matter. I cannot create account and I cannot to charge my car. Just waste of time. Either create a ne w working app ir remove your stations so we can get a decent one without problems of charging.
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Terrible app
This is literally one of the worst applications I have used on iOS. It doesn’t follow any of the standard capabilities like easily entering a phone number or email address. Worse, the Apple wallet feature didn’t work, just giving me an invalid URL error. When I tried to manually add a credit card number, I was not able to paste the credit card number from my password manager so I had to manually enter the number from my card. Finally, I got an error message about invalid funds after entering the credit card number, which made no sense at all. A terrible experience, and I gave up trying.
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Terrible System!
Apple wallet doesn’t work. Causing me to have to waste time and type in the Bae # manually every time I park. Apple Pay integration is broken for refilling funds for charging sessions. I have to manually enter in my card information likes it’s the early 2000’s. When refilling I’m charged a minimum of $20 versus what my charge session actually costs. My complex over charges for electricity with sema connect instead charging a $1 a hour vs. the price per kWh dispensed per session. Please fix your app / infrastructure / business model and I’ll be happy to reassess my review.
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Never thought I’d hate charging this much
Probably the worst charging experience I’ve had. First, Tesla J1772 adapter barely works with these stations. It requires a ton of force to fully insert it and removing it is insanely hard. Literally no other station brand has this issue. Then starting to charge? My god, it’s a terrible experience. The app doesn’t offer a quick an easy way to do it, have to go through a cumbersome process. No way to initiate it easily on the unit either. The app itself is also not intuitive. On iPhone 14 pro max I can’t even add a virtual pass to Apple wallet, it just doesn’t work at all. And requesting a physical card is not great.
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