Sephora User Reviews

Customer Experience

Positive experience77.9% of reviews
Neutral0.7% of reviews
Negative experience21.3% of reviews

~ Based on 136 written reviews from the US App Store.

Is Sephora Safe?

Sephora - Beauty Shopping appears safe based on user ratings. AppsHunter Safety Score for Sephora is 98/100.

This assessment is based on 19,810 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.7% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 19,724 App Store ratings for Sephora.

Is Sephora Legit?

Sephora - Beauty Shopping appears to be a legitimate app. AppsHunter Legitimacy Score for Sephora is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

So goooooood

Was the best app ever

The terrible glitchiest app ever!!!!!

Buffering for 5 minutes with every single click is incredibly frustrating. It’s almost impossible to choose a pickup or delivery address. If you want to encourage people to shop online, the first thing you need to do is improve your app!

Awesome

Awesome

Old design needs a refresh

Every click is so slow, it’s not my phone because competitor’s app is significantly better experience. Reminds me of iphones 10 years ago style - needs an overhaul. Not a good shopping experience

Love it

Wish that it was more like free gifts

Terrible app

This app has always been terrible. They’ve made very few changes over the years but no improvements. Live chat doesn’t work, you lose your place on a page if you swap briefly to a different app, it asks you every 30 seconds if you’d like to receive notifications evens though you’ve already said no… it’s always a frustrating experience. They don’t seem to take on feedback regarding the buggy app.
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10/10

It has every brand in one section it is so easy to find

Love ❤️

So glad I find my fragrance mist in Australia 🇦🇺 I buy a few If get overseas to get me through and I was getting low so very excited I found it here 😝it’s a shame it not on special it quite expensive here 😱💖✨

Good

I love this app so much when I’m bored I just scroll on Sephora fast delivery love it !!

Rita and Mary

We love your product. It’s the best I love shopping on Sephora.
You guys have such good stuff. It’s the best. I want to shop and support every day and fill my vanity with Sephora stuff. Sephora is the best. Go Sephora.

ALL TIME FAV

Just Love It

Beauty advisor Zara

I had such a wonderful experience today at Sephora Rundle Mall, thanks to Zara. She was incredibly kind, patient, and knowledgeable while helping me find my perfect foundation shade. My skin tone has a warm undertone and can be quite difficult to match, but Zara took the time to test multiple shades without making me feel rushed.

She also generously gave me samples so I could wear them at home in different lighting and take my time before making a decision. Her exceptional customer service, professionalism, and genuine care made the whole experience so enjoyable.

Thank you so much, Zara, for going above and beyond. You truly deserve 10 stars! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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Review:

Takes some time to load. Easy to download.

Paula’s choice exfoliate

I was hesitant because of the price, but this BHA exfoliant lives up to the hype. It leaves my skin feeling incredibly smooth and helps keep my pores clear. I’ve noticed fewer bumps, improved texture, and an overall glow. The bottle lasts a long time, making it good value for money. One of the best skincare products I’ve tried.
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Amazing one stop go

I’ve had a great experience using the Sephora app. The check-out process is smooth. Highly recommend for beauty lovers!
My only one feedback is that rewards can be difficult to redeem at times because popular items go out of stock very quickly. It would be great to see more reward options or better availability. Overall its a great app
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Sephora

The app is amazing and easy to use and the products are top notch

Love Saphora

Great range of products. Colour matching is amazing and means I can personally find the right makeup and shade.

My fav makeup place

Best app for shopping quality, online orders service so good

Promo codes don’t work

Promo codes don’t work in the app. They add and then disappear a second later. Sephora customer service say to go onto a browser - they are app only codes. If your codes don’t work and your app doesn’t work and your customer service aren’t helpful, then I guess I shop at Adore now.

Sephora

Love it so much such good products