Updates
Every updates causes more issues than fixes. “New Features” are things no one asked for, and again, break core functionality of the app making it unusable in the field. Customer service is no help, have plenty of unanswered tickets. Will be looking at other options ASAP.
Trash
Camera sucks. Job map feature sucks. This app is laggy and takes forever to update job status. It’s supposed to work offline but it doesn’t. Hopefully they fix the user functionality.
Not working properly
I do not understand what’s the rush to release an app that is not functional? No one tested the credit card processing option? I need to be at the customer’s house to find it out?? Not sure what company you guys used to build this app, but it’s really unprofessional.
Was Not Properly Tested
App was released without proper testing and I’ve ran into numerous bugs which have yet been taken care of. New design is nice and the changes are nice. Dealing with the bugs is frustrating
owner/tech
apps has a lot potential, problem is you can’t create products within the app. i have called several times and spoke to tech support. For some reason Tech support is stuck on me sending them a video. each time i have attempted to send a video the video is too large. (sending as an MP4). They are saying it’s an ipad issue. My techs and I have tried it on iphone, ipad ,and android devices and it is the same thing. When trying to create a product you fill out all necessary info and hit create product. Nothing happens, No error, no anything. you can tap and tap and tap. If you delete a mandatory field and hit create it will say fill in the field.
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Random issues
Landscape orientation is not working on my iPad for some reason and it’s just stuck in portrait mode which is problematic when my blue tooth keyboard is attached. There are ordinary functions that take much longer to do on this app than the original. The change status can’t be changed at the icon where it used to and sometimes the job just entirely disappears. I cant see all the current jobs even though I should be able to because of my permissions. I love the dark mode and layout of features but things are unnecessarily complicated more so than they used to be. You have to exit out of a completed job just to send out the invoice where it used to provide the option immediately without having to exit. Now you have to access it through past completed jobs in order to email or text invoices. There are also bugs where if I try to change service location or customer details it completely erases job details which is frustrating. I also don’t see why there are two separate accesses for time logs I feel like it would make more sense to have access in the time tab. Feels like it’s more complicated than it used to be and my boss is furious with it. He keeps saying he wants to switch software.
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Functionality problems
This app was not thoroughly tested before release. Description of line items are not editable. We had to switch back to using the old app. The look and layout are better but doesn’t work as well as the old one. Hopefully this will change soon and I can change my rating.