Do not use this app
Drivers app is the worst. Customer service is just as bad. Use any other service!
Updates needed
As someone who uses this app 50-60 hours per week I can say it is mostly sufficient. There are two things I would change that will greatly improve the user experience and functionality of the app.
First, allow the app to store route data locally to the device so it is not dependent on having cell service to complete a stop. People use this app in very rural areas where cell service is a commodity. Don’t rely on connecting to your network to take photos, load stop data, etc. At the beginning of the work day all of this information should be downloaded to the phone to allow functionality in low/no service areas. And when photos are taken with the app in these areas they should be quickly stored internally and then uploaded once service is available.
Second, and less important, keep the ‘Take Photo’ button at the top of the list of attached photos. We don’t want to try to click it only for it to move off the bottom of the screen causing a misclick on a photo which opens an external browser and makes us wait for the app to reload data when we return to it.
First, allow the app to store route data locally to the device so it is not dependent on having cell service to complete a stop. People use this app in very rural areas where cell service is a commodity. Don’t rely on connecting to your network to take photos, load stop data, etc. At the beginning of the work day all of this information should be downloaded to the phone to allow functionality in low/no service areas. And when photos are taken with the app in these areas they should be quickly stored internally and then uploaded once service is available.
Second, and less important, keep the ‘Take Photo’ button at the top of the list of attached photos. We don’t want to try to click it only for it to move off the bottom of the screen causing a misclick on a photo which opens an external browser and makes us wait for the app to reload data when we return to it.
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Bad
A completely bad application
Needs lots of work
Keeps logging you out randomly when using the app
Can’t load my list at times
Screen just goes white when trying to load app
When you go look at the map it zooms in and when you try to zoom out it go right back to zooming in randomly
I’m stuck using this app at work and it gets annoying at times with these problems
Can’t load my list at times
Screen just goes white when trying to load app
When you go look at the map it zooms in and when you try to zoom out it go right back to zooming in randomly
I’m stuck using this app at work and it gets annoying at times with these problems
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Crashes, freezes
Can you please fix this app, it crashes and or freezes just about every day. Extremely annoying.
Does not work when offline
When out of cell coverage we can’t use app. Have to wait until back in coverage to use instead of storing info and syncing when coverage available. Big problem
Operational changes neede
Would be better if it allowed static route operations, keeps kicking me out.
So so
App is really buggy and not coded properly if you ask me… I get logged out a couple times a day and when i try to get back in Sometimes i can’t… 2 stars for me
Log in
The app doesn’t let me log in, keeps saying log in session expired
Only app like it unfortunately
The person who designed this app didn’t have very strict guidelines a lot of it is inconsistent, or it tries to tell you that it optimize the best route, but it didn’t also, I don’t think they’ve ever worked service a day in their life the way some of these things do overall just very poorly made, however it’s the only one of its kind so unfortunately it’s what I’m stuck with everybody in my company hates it, but we have to use it
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Delivery driver
This is the worst app to use for being dispatched through. I don’t recommend that anyone uses this. My job purchased it and it’s horrible won’t upload most of the pictures we take of our deliveries the mapping is horrible and as a user who knows how to get tech support? I feel my employer was scammed by the people that run this app.
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its okay ish
it’s not a bad app for a business, but the app does like to f with you a lot and not work, i’ve had to reinstall a few times, and sometimes it opens on just a black screen for a long long time, unable to load some locations and updates when we change things for the drivers. it’s an okay app, but could definitely be better if they keep updating it.
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Terrible no notification settings
I don’t understand why this app doesn’t have anything regarding notifications. You don’t get any type of notifications of any updates for any jobs
Development is constantly disrupting our work!
We have been using ServiceCore for almost 2 years now, the first year we rarely ran into issues. This year specifically we’ve hit two massive issues that have completely disrupted of our work. first anytime you hit get directions from the app it would take you to some random location that could be a mile away from the actual location or even 50 miles away from the actual location. our driver spent a lot of time trying to figure out a work around on this.
And even bigger issue just came up today as I write this review, I just submit the request and I hope we can get this figured out soon because last time it took them over a month to resolve the mapping issue. But all of the jobs that have been assigned to our drivers since the last update they did do not show on the drivers apps and there’s nothing we can do to figure out how to fix it. they basically broke the system again It feels like.
last time we lost quite a bit of money working around this issue, this time it completely disrupt the work of we can’t get this resolved before Monday July 29th.
And even bigger issue just came up today as I write this review, I just submit the request and I hope we can get this figured out soon because last time it took them over a month to resolve the mapping issue. But all of the jobs that have been assigned to our drivers since the last update they did do not show on the drivers apps and there’s nothing we can do to figure out how to fix it. they basically broke the system again It feels like.
last time we lost quite a bit of money working around this issue, this time it completely disrupt the work of we can’t get this resolved before Monday July 29th.
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Feels like it’s still in early stage of beta but billed $$$
The App fails often and often fails to attach pictures. On longer jobs with pictures with required signature I have had the app fail and loose all that information every time . This make use as a company look bad to our customers all because of there program has problems. The system should also not allow a driver to check in or out of a job when not on site.
As far as service core in general gos it has been around far to long and costs far too much to work as poorly as it does. Some things our great like reoccurring billing but feel at this point the system should be far more user friendly and be far less susceptible to user error.
Everything is alway going to fix some time in the future.
Last week there was a problem with the mapping and routing on the app, we found that some at service core were aware of the issue but did not relay the information to there customers or have a time line on the fix.
If they want to keep thier customers they will have to do better and fast.
As far as service core in general gos it has been around far to long and costs far too much to work as poorly as it does. Some things our great like reoccurring billing but feel at this point the system should be far more user friendly and be far less susceptible to user error.
Everything is alway going to fix some time in the future.
Last week there was a problem with the mapping and routing on the app, we found that some at service core were aware of the issue but did not relay the information to there customers or have a time line on the fix.
If they want to keep thier customers they will have to do better and fast.
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Fantastic App
Love ServiceCore the perfect app for our drivers & office staff.
Its decent
The app is great for the most part.. I am wondering if we are going to be able to access the inventory after a job has been completed. Sometimes I complete without updating and it would be cool to access it from the actions tab after completed.
Also be nice if it included an option for Waze. Maps more often than not doesn’t sync with the address put into service notes and will send you to a different dress than whats there..
Also be nice if it included an option for Waze. Maps more often than not doesn’t sync with the address put into service notes and will send you to a different dress than whats there..
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Overpriced for the Quality
We were with Service Core and switched to CRO. We were talked into going back to SC with all the promises of great changes. For instance being able to log a location with exact coordinates. That never happened. We can’t upload pics from our camera as a precautionary measure to keep drivers from uploading photos of previous jobs. That’s not good. We need to be able to upload pics as service isn’t great all the time. It takes the offline feature quite a bit of time to kick in so we lose all the pics we already uploaded. I like CRO better.
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When it works it works well
Love the app! However, why do I have to remove the app and reinstall each day? The app will not let me start it up each morning. So each morning I must delete and reinstall. Are there any fixes for this?
Lol
Could be a lot better of an app,
