Ужас!!!
Отвратительное приложение, перевода на русский нет, к посудомоющей машине не подключается вообще!
Love them
I've had two of these Sesame locks since their kickstarter campaign years ago and they're still working great everday. My only concern is lack of support and updates.
I want to integrate this with Homekit without having to use homebridge.
I hope they're not abandoned because I would keep buying more and recommending them.
I want to integrate this with Homekit without having to use homebridge.
I hope they're not abandoned because I would keep buying more and recommending them.
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Poor after sales service
The app hasn’t been updated in years. Complications won’t work on the Apple Watch. Lucky the device still works though.
Developer lies, no software updates for over 2 years
Ridiculous, no software updates for over 2 years. Promised updates coming soon a year ago. Garbage company.
Died, returned, no refund.
Unit died before two weeks so it definitely will not last 500 days for you and if you rely on this it will get you locked out. No Wifi adapter yet and hardware is not compatible with Homekit and the secret knock feature isn't happening so there is no compelling reason to buy this product as it's ONLY bluetooth dongle for your lock, and since bluetooth is slower to connect as you a have to open the app and then wait for the connection you aren't saving any time over using your keys. Company lies as to their timeline and features and offers little to no customer support. DO NOT BUY.
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Response from developer
Hi JustinGuilty, we are sorry to hear about your poor experience. We've been undergoing transitions with our customer service team and unfortunately some inquiries have fallen through the cracks. We're sorry that your email was affected; please write to us again at sesame@candyhouse.co so we can look into the issue for you. Thank you!
Does not work with iOS 14 or above
Candy House has not updated this app since 2019 and Apple iOS has updated security protocols several times since then.
This app and the Sesame worked great until CH stopped updating the app to be compatible.
This app and the Sesame worked great until CH stopped updating the app to be compatible.
Works well enough
Does the job well! Could use better colour coding to indicate locked vs unlocked. Navigation to the settings is bit confusing and could be made easier on the front page. Setting dates for guest access is not really clear, autolock would work better if there were intervals of 5 seconds.
Handy... but not really
The idea of being able to unlock my door without scrambling for my keys every time is great. Then I bought a Sesame. I showed it off to all of my friends. Then the software would forget who I am (it’s still in Beta, isn’t it?) sometimes I had to just log in, always when I was in a hurry. Then the Sesame would go crazy and forget my phone! Btw, that’s where it is today. The other one I bought hasn’t worked at all. Tech support is at a slow pace.
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Ok, but logs out
It’s ok when it works, but I have my apps set to auto update and this thing logs you out each time it gets and update. So I am sometimes standing at my door wondering if this is broken before I have to get out my phone and realize that it logged me out 😞
Please update the app
This app hasn’t been updated in ages. It only sometimes opens the door when Bluetooth is connected but worst of all you can’t create shortcuts to tell Siri to lock/unlock the door. Can this be added?
Add to Apple Watch
Could you please please please add the Apple Watch into the complications so can be added to the watch face?
Thank you so much
Thank you so much
Love the functionality. Interface, not so much
Wish the design was a lot simpler! It’s easy to use but configuring auto lock was complicated to get to. Would love if this was updated to include an iOS 14 widget!
Not reliable
The app very often doesn’t connect and when it does it takes a very long time to do it. I can’t recommend it.
Solution to most of the problems with Sesame’s bad connection
From my experience using Sesame for years, the solution for “disconnected” and waiting to connect while standing in front of your door is to have your access point literally in within less than 5 feet away from the door, doing this will minimize the time for sesame to disconnect or connect itself from WiFi access point to Bluetooth.
Sesame needs time to disconnect itself from the access point before allowing you to connect thru Bluetooth, and putting the WiFi access point as close as possible to your door where the sesame is will definitely improve the connection but if your WiFi access point is over 5 to 10 feet away from the door, then it’s better off you make sure your phone is already connected to your homes WiFi with your Bluetooth on before opening Sesame app.
Another way is to open your sesame app from within out of range of your homes WiFi(for example: before you get to your driveway) and then unlock it immediately before you get in range to your homes WiFi network, because the problem is... if you access sesame remotely from far away(like if you’re not home and wanting to unlock your door for somebody) sesame uses the WiFi access point to do that, but once you’re in Sesame’s WiFi and Bluetooth range, sesame automatically disconnects itself from the WiFi access point(which is the headache because this is what takes forever). And then of course we all have no patience and tries to disconnect and connect our WiFi or Bluetooth on our phones, which makes it worse cuz Sesame gets confused and keeps disconnecting and connecting to the WiFi access point in which takes time and you’ll wait even longer and longer. So the only 3 solution like I said 1). Is to plug your WiFi access point less than 4 feet away from your door which is where the sesame is, 2). Use only the Bluetooth function(so only open sesame app when your phone is already connected to your homes WiFi and the Bluetooth is turned on), 3). Open Sesame app and unlock the door from far away(as long as your phone is not connected to your homes WiFi, and no Bluetooth either).
Sesame needs time to disconnect itself from the access point before allowing you to connect thru Bluetooth, and putting the WiFi access point as close as possible to your door where the sesame is will definitely improve the connection but if your WiFi access point is over 5 to 10 feet away from the door, then it’s better off you make sure your phone is already connected to your homes WiFi with your Bluetooth on before opening Sesame app.
Another way is to open your sesame app from within out of range of your homes WiFi(for example: before you get to your driveway) and then unlock it immediately before you get in range to your homes WiFi network, because the problem is... if you access sesame remotely from far away(like if you’re not home and wanting to unlock your door for somebody) sesame uses the WiFi access point to do that, but once you’re in Sesame’s WiFi and Bluetooth range, sesame automatically disconnects itself from the WiFi access point(which is the headache because this is what takes forever). And then of course we all have no patience and tries to disconnect and connect our WiFi or Bluetooth on our phones, which makes it worse cuz Sesame gets confused and keeps disconnecting and connecting to the WiFi access point in which takes time and you’ll wait even longer and longer. So the only 3 solution like I said 1). Is to plug your WiFi access point less than 4 feet away from your door which is where the sesame is, 2). Use only the Bluetooth function(so only open sesame app when your phone is already connected to your homes WiFi and the Bluetooth is turned on), 3). Open Sesame app and unlock the door from far away(as long as your phone is not connected to your homes WiFi, and no Bluetooth either).
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Woke up to the door open
Woke up one morning to the door unlocked and wide open. The app reported that it opened at 1am when we were in bed by an app but didn’t show user and it wasn’t one of use. Never got the WiFi plug for it through I originally pledged for it. There are way better devices now on the market so this was a nice idea but a waste of money on a now outdated product.
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App crashes more than it works, connection issues constantly
App has issues connecting to the lock every time you open the app...
Unreliable
Kickstarter backer...been using it for a long long time now. Sometimes it won’t connect to WiFi.. I’ve been locked out my own house twice now. And now it won’t connect via WiFi or Bluetooth so I can’t update it. Now I have to go to Home Depot tomorrow and invest in a new lock.
Mediocre device, lackluster app missing support
Ignoring the fact that this thing took years to ship (and another year on top of that for the WiFi bridge), the device works most of the time, but takes a while to connect and occasionally loses connection for periods of time.
But the lack of HomeKit support is the real deal breaker here. This is exactly the type of thing that HomeKit is made for, and supports sharing access between users out of the box.
But the lack of HomeKit support is the real deal breaker here. This is exactly the type of thing that HomeKit is made for, and supports sharing access between users out of the box.
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Wth happened?
I have been using three of these locks for more than a year now and they have been reasonably reliable. However, for the last month, the history no longer works properly. I used to be able to see when the locks were manually opened or closed, now it only shows when I last opened or closed the locks from my phone. Wth good is that? I know when I open and lock my doors and have no need for the history feature if it only shows my personal usage. I used to be able to see when my other locations were last entered and that was useful.
Please fix this!
Please fix this!
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Response from developer
Sorry to hear about this issue! Can you please log out and log in again and let us know if that fixes the issue? If not, please email sesame@candyhouse.co and provide your Sesame account email address so we can check out the issue. Thank you!
Please fix - latest update logs out repeatedly
Love sesame - I’m a kickstarter backer from back in the day. With the last update, myself and other users in the house are being logged out after each use of the app. Whenever we open it we have to log back in for each use. Pretty inconvenient when trying to get into the house and when trying to leave. Please fix. Thanks!
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Response from developer
We're really sorry about that! Can you please update your apps to the latest version and let us know if the issue persists? If so, please email sesame@candyhouse.co and let us know your Sesame account email address so we can check it out. Thank you!