Correct the schedule
The schedule on the app is inconsistent with online web schedule, also not consistent with actual schedule in the park. Why you create this app?! Provide feedback regarding your awkward three independent schedule. Never change
Won’t let me login
Platinum Season Pass and I can’t login to the app. It has a redirect loop on the login form. Though it can detect incorrect password and only redirects when the password is correct. It’s as if the login session isn’t persistent.
This is for Philadelphia only
You should mention that this is only for Philadelphia and not for the San Diego location.
Can’t login
App keeps asking me to login and closing me out. I’ve redownload app, shut down my phone and tried it on and off of wifi and it still won’t keep me logged in
Used to work great, can’t get in anymore randomly
The app was so convenient when it worked. I randomly got kicked out but when I login again it brings me to the main page acting like I need to login again. No matter how many times I login it doesn’t let me in. I deleted the app then reinstalled it, made sure it’s up to date and restarted my phone but nothing works. It’s so annoying not being able to access my memberships in the app and purchases.
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Send help
This app is awful is doesn’t link any of our passes (but somehow they show up on the SeaWorld app) but it’s annoying because I can’t see any member benefits or purchase member discounted tickets etc. When you click on ‘My pass’ it says to login to view your passes AND THEN KEEPS MAKING YOU LOGIN. this has been a problem for months upon months please help 😭
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Doesn’t work
Doesn’t even let you log in. Just says login error always even after changing password that I knew was correct.
Linking existing pass
Literally impossible to link and existing pass only lets me buy a pass but my mom bought me one that I can’t link to my own account ridiculous needs to be more like the Disney app
Does not sync with season pass
Discounts that are supposed to be available for season pass members (such as discounted cabana pricing, free parade seating) do not appear in the app. Can only be accessed via calling customer service. I have had this problem for the last three consecutive years that I have held a season pass. Impossible to make reservations and very clunky to navigate to access even basic information. Some event pages give you the option to see future dates, other pages about the exact same event only show today’s date but no option to scroll forward. Overall useless app, just call customer service and hope someone answers.
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App doesn’t work
I can’t even log into the app for the first time. It just says error.
Es tan dificil
Compre el pase anual y ni siquiera puedo crear una cuenta, no da información de porque ni nada
Very annoying
It keep kicking me out and saying my password is wrong so I go to change it and theb guess what….it does the same thing.
Good idea on the app, but needs fixing.
The app needs improvements. I am not seeing my season passes and every time I try to link it it won’t let me link my season passes. I have tried to see if I could purchase guest tickets from my season pass Benefits or discount whatever the cases but it’s not letting me. The app needs a lot of fixing. When I call it’s like they don’t know what’s going on. I explain and they keep saying that the app is having some technical difficulties. It’s been over a month and I’m getting the same issue. Looks like this will be my last season pass to Sesame Place.
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App doesn’t function properly
I bought tickets and downloaded the app. Signed up and got an error message for two days. Finally the app opened and now it can’t recognize my purchase made with the same email to have tickets on the app. Customer support is non-existent.
Non Functioning at the Park
During the most important time, the app was completely non-functional. Kept getting login errors, weird glitches, and was unable to pull up season pass or reservations, or use the map. After a reinstall, I was completely unable to log in through the app at all for the rest of the visit. Seems like maybe there were some server errors and this was bad timing, but a very disappointing experience.
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Five Star!!
Very easy to use in the park. Very helpful. One of the best theme park App!
Happy Place
Always fun! The characters are great. The park is kept very clean and the overall park appearance is excellent.
App and website
Both the app and the website do not work properly, sign in issues that won’t allow me to review previous purchases and redeem guest passes.
Peggy Fallon
Friendly cast members fast service … welcome show was adorable
Good app
It’s a good app, but it would’ve been better if it had Apple Pay.
It would’ve made the checkout quicker since I don’t have to go look for my card.
It would’ve made the checkout quicker since I don’t have to go look for my card.
