Setel User Reviews

Customer Experience

Positive experience80.8% of reviews
Neutral7.7% of reviews
Negative experience11.5% of reviews

~ Based on 26 written reviews from the US App Store.

Is Setel Safe?

Setel: BUDI MADANI appears safe based on user ratings. AppsHunter Safety Score for Setel is 91/100.

This assessment is based on 135 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.3% of ratings point to a safe experience
1.5% of ratings suggest some concerns
5.2% of ratings point to a risky experience

~ Based on 135 App Store ratings for Setel.

Is Setel Legit?

Setel: BUDI MADANI appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Setel is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good e-wallet

Easy usage and most importantly easy to redeem points. Please spread your wing to be accepted to all retail outlets.

Response from developer

Good to know that we are Setel-ing for you! Your feedback is highly valuable as it is the inspiration and encouragement that our team needs to provide better services. Do let us know what else that we can Setel for you by dropping us an email at hello@setel.com. Thank you for having Setel as part of your journey.

Cool

Users friendly very nice convenience

Terrible client service, duplicated my transaction

Please avoid. They duplicated my transaction and terribly bad in handling client query.

.

Easy peasy!πŸ‘πŸ»

Hopeless

Cannot pay with it.
Spent 15 minutes or so trying to pay with app. Keeps kicking me out at various stages.

Response from developer

We are sorry for the inconvenience due to the time taken to activate pump. We would like to give you a call to understand better and make sure we work towards fixing any potential issues. You may contact us through our chat or email us at hello@setel.my. Looking forward to get in touch with you soon ya. :-)

The most convenient!

Love this app so much as i can easily purchase fuel in a short time possible with no hassle! Good job Setel!

Response from developer

Thank you for sharing your thoughtful feedback. We will definitely forwarding this recommendations to our respective team for better experience in the future. We really appreciate the time you took to help us improve. Please drop us an email at hello@setel.my so that we can reach out to you should you need any other enquiries. Thanks again and have a good day!

Convenient

I’m using everytime now whenever I’m purchasing fuel.

Response from developer

Thank you for sharing your thoughtful feedback. We will definitely forwarding this recommendations to our respective team for better experience in the future. We really appreciate the time you took to help us improve. Please drop us an email at hello@setel.my so that we can reach out to you should you need any other enquiries. Thanks again and have a good day!

Useful App

Easy to understand and use even for a first timer. Makes fueling up less stressful. The app is also fast in getting you connected to your fuel pump and with the lcd display on the pump provides the info to ease in your fueling.

Response from developer

Thank you for sharing your thoughtful feedback. We will definitely forwarding this recommendations to our respective team for better experience in the future. We really appreciate the time you took to help us improve. Please drop us an email at hello@setel.my so that we can reach out to you should you need any other enquiries. Thanks again and have a good day!

Convenient but not available nationwide

A convenient and a leading e-wallet for gas fuelling app in Malaysia. Unfortunately, it’s not nationwide. Come to Sarawak (esp Bintulu).

Response from developer

Dear Setel Valued Customer, Many thanks for your feedback and we valued your feedback immensely. Do stay tuned with us for more features update and should you have any other enquiries, do not hesitate to reach out to us via email at hello@setel.my or chat us through our app. Our team will be more than happy to help. Thank you again and have a pleasant day ahead! :)

Simple

Very good and friendly

Good

Seems easier and better for fueling really like it

Response from developer

Dear Setel Valued Customer, thanks a lot for your 5-star. We will always work hard to improve the app every day to make ease of our users. Please feel free to chat with us, if you have any questions at all alright. Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly.

Services

The staff working for setel is so friendly and thanks to them for helping me

Response from developer

Hi Daniel, thanks a lot for your 5-star. Thank you for the valuable feedback given. We will always work hard to improve the app every day to make ease of our users. Please feel free to chat with us, if you have any questions at all alright. Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly.

I’m loving it

Good stuff. Really happy with this new update. Thanks Setel

Good

Good app

Response from developer

Dear Setel Valued Customer, thanks a lot for your 5-star. We will always work hard to improve the app every day to make ease of our users. Please feel free to chat with us, if you have any questions at all alright. Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly.

Clever

Really clever apps. Seamless process from A to Z. Kudos.

Response from developer

Dear Setel Valued Customer, thanks a lot for your 5-star. We will always work hard to improve the app every day to make ease of our users. Please feel free to chat with us, if you have any questions at all alright. Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly.

Mr yap

Easy use

Easy stuff

Ok

Response from developer

Hi there, thanks a lot for your 5-star. Please feel free to chat with us, if you have any questions at all ya! Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly. :)

Very good

It’s nice

Response from developer

Hi Alsalhin Hassan, thanks a lot for your 5-star. We will always work hard to improve the app every day to make ease of our users. Please feel free to chat with us, if you have any questions at all! Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly.

Good app

Easy to use

Response from developer

Hi There, thanks a lot for your 5-star. We will always work hard to improve the app every day to make ease of our users. Please feel free to chat with us, if you have any questions at all ya! Alternatively please email us at hello@setel.my, and we will look into sorting things out for you swiftly.

Review

Excellent service and very convenient as well. I would recommend to my friends.