SEW RemoteAssist
Your Remote Service App
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Free
About
With the SEW RemoteAssist app, you can receive support from a service technician anytime and anywhere. The integrated video chat function allows you to work directly with an expert from SEW-EURODRIVE using augmented reality and resolve your issue together.
This saves you a lot of time and effort. You can add comments during the conversation, which increases efficiency and productivity. You can also share documentation such as checklists, images or videos in the app and during the remote call for additional support. Benefit from a fast response time, an increased your first-time-fix rate and significantly reduced costs.
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What's New in SEW RemoteAssist
22.0.0
July 8, 2026
- Maintenance Plan: Launched a system to create and manage recurring preventive plans. - Plan Management: New web overview for planners to edit attributes and manage participants. - Automated Scheduling: Enabled automated ticket generation with lead times for mobile execution. - General Improvements: Added voice-to-text rich text support, included task descriptions in PDF reports, and expanded API editing for ticket custom fields and assets.
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