
SEW RemoteAssist
Your Remote Service App
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Free
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About
With the SEW RemoteAssist app, you can receive support from a service technician anytime and anywhere. The integrated video chat function allows you to work directly with an expert from SEW-EURODRIVE using augmented reality and resolve your issue together.
This saves you a lot of time and effort. You can add comments during the conversation, which increases efficiency and productivity. You can also share documentation such as checklists, images or videos in the app and during the remote call for additional support. Benefit from a fast response time, an increased your first-time-fix rate and significantly reduced costs.
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What's New in SEW RemoteAssist
25.0.0
October 7, 2026
- Filter tickets by creation date ("Created on") to quickly see at a glance what was reported in the last 24 hours or 3 days. - Scheduled maintenance orders can now automatically include tasks created from the template. Ticket templates can be configured in the web app.
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