Great app, nonexistent support.
I’ve used Shadow Weather for quite a while and, until recently, have been very happy with it. It’s a good weather app and my paid Premium subscription worked well for a long time.
One day about two weeks ago the app simply stopped recognizing my active subscription. Apple still shows the $1.99/month subscription as active, but Shadow Weather treats me as a free user. I’ve tried restoring purchases, restarting my phone, completely uninstalling and reinstalling the app, and even installing it on another Apple device. Nothing has restored Premium access.
The bigger disappointment has been the support. I emailed the developer with a detailed description of the issue and troubleshooting I’d already completed, then followed up again after receiving no response. Several days later, I still haven’t heard anything.
I’ve now requested a refund through Apple. I don’t like leaving a negative review because the app itself served me well for a long time, but if you charge for a subscription, there needs to be some avenue for support when a paying customer suddenly loses access to what they’re paying for.
I’d happily update this review if the developer responds and gets the subscription issue resolved.
One day about two weeks ago the app simply stopped recognizing my active subscription. Apple still shows the $1.99/month subscription as active, but Shadow Weather treats me as a free user. I’ve tried restoring purchases, restarting my phone, completely uninstalling and reinstalling the app, and even installing it on another Apple device. Nothing has restored Premium access.
The bigger disappointment has been the support. I emailed the developer with a detailed description of the issue and troubleshooting I’d already completed, then followed up again after receiving no response. Several days later, I still haven’t heard anything.
I’ve now requested a refund through Apple. I don’t like leaving a negative review because the app itself served me well for a long time, but if you charge for a subscription, there needs to be some avenue for support when a paying customer suddenly loses access to what they’re paying for.
I’d happily update this review if the developer responds and gets the subscription issue resolved.
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Premium doesn’t work
Used to be my favorite weather app, hands down. Now premium subscription doesn’t work and hasn’t for several months. Developer does nothing and doesn’t respond to email.
When the premium functionality works, it’s awesome!
When the premium functionality works, it’s awesome!
New user
I’ve only been using the app a short time but finding it to be great thus far!
Could be good if it upgraded me
I upgraded to premium and it refuses to let me access it no matter how many times I reinstall
Widgets/Updates
If this app had widgets, quicker updates, and a little more text describing the forecast, it would be the perfect app. Wondering if this app is still supported?
