A well-designed app and major time saver
This app makes grocery shopping so easy! It has saved me untold hours over the years. Three suggestions that would make it absolutely perfect - 1) Allow a specified quantity for substitutions! If I order 5 potatoes and my substitution is a bag of potatoes, it would be great to say 1 bag rather than 5. I currently put this info in the notes but it’s time consuming to do this for every item. 2) On the Buy Again page, as I scroll down and it loads more items it skips down so I have to scroll back up to find where I left off. 3) Also on the Buy Again page, if I search something and then hit back to go back to the list, it takes me to the top and I need to scroll way down to find my spot again. There was a time when it would remember your place, at least temporarily, but it doesn’t do that anymore.
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Response from developer
Thank you so much for your fantastic review! We’re thrilled to hear that the app has helped you made your shopping experience even more rewarding. We look forward to continuing to bring you great value and convenience every time you shop with us.
Delivery
I like the fact that they deliver when I am unable to make it into the store
Udeals
Love savings-dislike adding 1 by 1. I don’t understand why there cannot be an option to either add 1 by 1 or click an option to add them all.
Best deals
Love shopping at Shaw’s, great deals every week!!
Shopping at Shaw
I love all the deals they have !! Love shopping there!!
Usage of app
I like it a lot but sometimes my phone carrier doesn’t work and I have to wait until I get into the store.
Regular delivery customer
Orders are mostly left
In the designated area and are
Timely. Sometimes, breads are crushed or fruits and vegetables are not fresh. Customer service refunds with no issue but it’s inconvenient
In the designated area and are
Timely. Sometimes, breads are crushed or fruits and vegetables are not fresh. Customer service refunds with no issue but it’s inconvenient
Weekly ad
Why is it every week, there are sake items pictured that you cannot click on??? Not helpful!
Highly functional
Love the “close enough” spelling, love the “buy again” option at top, love the intuitive placement of quantity/substitute/navigation buttons
I use three other grocery apps; Shaws is BY FAR the best
I use three other grocery apps; Shaws is BY FAR the best
God bless you
May God continue to bless you all the times
Love app BUT……
Coupons I clip at home don’t always stay clipped. Ex: I clip digital coupons for any produce $1.99. Get to register and get charged $3.99. Tell cashier it’s $1.99 and show my app on my phone and they have to ‘do math on the spot’ to make correction. At times I have had to go back in store and get refunded! It happens EVERY SINGLE shop.
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Store guality
Shop every week. Like the renovations and variety of products, andfriendly people
Great Shopping Experience
Always fresh produce and food, great brands and lot of quality. Convenient location and great customer service experience
Cart
Sometimes I click on items and they don’t load to my cart. I assume they are there and get surprised when I do a pickup and it’s missing items
Best Grocery Mart
I love to shop at the Shaw’s and Albert son’s marts
Frustrating to use
I have been using this service for over a year at this point. It can be very convenient to add items to a cart throughout the week rather than make a list; or even to put an order together while at work. The app is easy to use for the most part but I have a few gripes.
When items aren’t listed EXACTLY as described on the app, they are “unavailable” in store. Unless you have chosen a substitute, you’re not getting the item. You receive updates if something wasn’t in stock and you are sent a link to the app to make a request. The app frequently breaks so even when you get a message to “ask for a substitution” the link does not work to chat with anyone. When calling the Albertsons customer service line for help, you have to deal with an AI agent that cannot help you with your order and you get transferred to an agent that can’t help you with your order. Calling the store gets you transferred more than once. You don’t always get all of the items you ordered so It’s honestly faster to just go to the store yourself and get it right the first time. Produce is mixed quality at best and we frequently get outdated bakery goods or are told they are out of stock if you ask for refunds too frequently.
When items aren’t listed EXACTLY as described on the app, they are “unavailable” in store. Unless you have chosen a substitute, you’re not getting the item. You receive updates if something wasn’t in stock and you are sent a link to the app to make a request. The app frequently breaks so even when you get a message to “ask for a substitution” the link does not work to chat with anyone. When calling the Albertsons customer service line for help, you have to deal with an AI agent that cannot help you with your order and you get transferred to an agent that can’t help you with your order. Calling the store gets you transferred more than once. You don’t always get all of the items you ordered so It’s honestly faster to just go to the store yourself and get it right the first time. Produce is mixed quality at best and we frequently get outdated bakery goods or are told they are out of stock if you ask for refunds too frequently.
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Response from developer
Hi, thank you for sharing your feedback. We appreciate you taking the time to provide detailed comments about your experience with our online shopping service. We're concerned to hear about the issues you encountered with item substitutions, app functionality, customer support, order accuracy, and product quality. Please chat with us on the Apple app by visiting 'Need Help' under the Settings page, or use the website on your mobile browser for further assistance. You can still enjoy this feature on our website.
Awesome app
Loving this app so far!
Unreliable
Using iPhone 17 Pro. App will frequently crash when trying to add groceries to list or just use the search. App is slow to load and slow to respond when navigating back and forth between cart/search/lists.
Trying to invite a family member to my group, the text message never arrives, and I can't use email because it says "email isn't set up on my device yet," even though I have both a verified email in the app, and a default email application set in iOS.
Trying to invite a family member to my group, the text message never arrives, and I can't use email because it says "email isn't set up on my device yet," even though I have both a verified email in the app, and a default email application set in iOS.
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1st Online Pick Up Order
I have never placed an order online to be picked up at Shaws until a few weeks ago at the middle Street in Weymouth, Massachusetts location. I must say that the experience was most positive in which when I arrived the person who seemed to manage the area of pick up was extremely well-versed and New before I could tell him anything that my order was already in the carriage and ready for me to go. Everything was there in stock that I had placed in my car and the person that helped me that seemed to manage. The pick up area was just amazing and just less than three minutes I was out the door something that would normally take me an hour, which was a blessing. I will definitely use the service again as it is the best that I have yet to experience
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Response from developer
Thanks for the 5‑star rating and for sharing your first pickup experience! We're delighted to hear your order at the Middle Street Shaw's in Weymouth was ready to go and that the pickup process was so quick and convenient. It's wonderful to know the team made such a positive impression. We appreciate you taking the time to share your experience. Happy shopping!
Over 80
Would you consider having classes to help older customers take advantage of your many aids and specials to customers of a certain age? If I learn, I would be happy to teach!!!
