Regular delivery customer
Orders are mostly left
In the designated area and are
Timely. Sometimes, breads are crushed or fruits and vegetables are not fresh. Customer service refunds with no issue but it’s inconvenient
In the designated area and are
Timely. Sometimes, breads are crushed or fruits and vegetables are not fresh. Customer service refunds with no issue but it’s inconvenient
Weekly ad
Why is it every week, there are sake items pictured that you cannot click on??? Not helpful!
Highly functional
Love the “close enough” spelling, love the “buy again” option at top, love the intuitive placement of quantity/substitute/navigation buttons
I use three other grocery apps; Shaws is BY FAR the best
I use three other grocery apps; Shaws is BY FAR the best
God bless you
May God continue to bless you all the times
Love app BUT……
Coupons I clip at home don’t always stay clipped. Ex: I clip digital coupons for any produce $1.99. Get to register and get charged $3.99. Tell cashier it’s $1.99 and show my app on my phone and they have to ‘do math on the spot’ to make correction. At times I have had to go back in store and get refunded! It happens EVERY SINGLE shop.
Show more
Store guality
Shop every week. Like the renovations and variety of products, andfriendly people
Great Shopping Experience
Always fresh produce and food, great brands and lot of quality. Convenient location and great customer service experience
Cart
Sometimes I click on items and they don’t load to my cart. I assume they are there and get surprised when I do a pickup and it’s missing items
Best Grocery Mart
I love to shop at the Shaw’s and Albert son’s marts
Frustrating to use
I have been using this service for over a year at this point. It can be very convenient to add items to a cart throughout the week rather than make a list; or even to put an order together while at work. The app is easy to use for the most part but I have a few gripes.
When items aren’t listed EXACTLY as described on the app, they are “unavailable” in store. Unless you have chosen a substitute, you’re not getting the item. You receive updates if something wasn’t in stock and you are sent a link to the app to make a request. The app frequently breaks so even when you get a message to “ask for a substitution” the link does not work to chat with anyone. When calling the Albertsons customer service line for help, you have to deal with an AI agent that cannot help you with your order and you get transferred to an agent that can’t help you with your order. Calling the store gets you transferred more than once. You don’t always get all of the items you ordered so It’s honestly faster to just go to the store yourself and get it right the first time. Produce is mixed quality at best and we frequently get outdated bakery goods or are told they are out of stock if you ask for refunds too frequently.
When items aren’t listed EXACTLY as described on the app, they are “unavailable” in store. Unless you have chosen a substitute, you’re not getting the item. You receive updates if something wasn’t in stock and you are sent a link to the app to make a request. The app frequently breaks so even when you get a message to “ask for a substitution” the link does not work to chat with anyone. When calling the Albertsons customer service line for help, you have to deal with an AI agent that cannot help you with your order and you get transferred to an agent that can’t help you with your order. Calling the store gets you transferred more than once. You don’t always get all of the items you ordered so It’s honestly faster to just go to the store yourself and get it right the first time. Produce is mixed quality at best and we frequently get outdated bakery goods or are told they are out of stock if you ask for refunds too frequently.
Show more
Awesome app
Loving this app so far!
Unreliable
Using iPhone 17 Pro. App will frequently crash when trying to add groceries to list or just use the search. App is slow to load and slow to respond when navigating back and forth between cart/search/lists.
Trying to invite a family member to my group, the text message never arrives, and I can't use email because it says "email isn't set up on my device yet," even though I have both a verified email in the app, and a default email application set in iOS.
Trying to invite a family member to my group, the text message never arrives, and I can't use email because it says "email isn't set up on my device yet," even though I have both a verified email in the app, and a default email application set in iOS.
Show more
1st Online Pick Up Order
I have never placed an order online to be picked up at Shaws until a few weeks ago at the middle Street in Weymouth, Massachusetts location. I must say that the experience was most positive in which when I arrived the person who seemed to manage the area of pick up was extremely well-versed and New before I could tell him anything that my order was already in the carriage and ready for me to go. Everything was there in stock that I had placed in my car and the person that helped me that seemed to manage. The pick up area was just amazing and just less than three minutes I was out the door something that would normally take me an hour, which was a blessing. I will definitely use the service again as it is the best that I have yet to experience
Show more
Over 80
Would you consider having classes to help older customers take advantage of your many aids and specials to customers of a certain age? If I learn, I would be happy to teach!!!
Non-functional
For the last two weeks the app will not work which makes it impossible to access sale items.
But of course, I could always purchase the item at full price and then go and stand in line at tbe help counter. That would be fun.
But of course, I could always purchase the item at full price and then go and stand in line at tbe help counter. That would be fun.
Awesome App
Quick, easy, great coupons, app works well!
Best
Great store with great prices. Always well stocked and very clean!!
Convenient Hours
I needed milk for breakfast, drove to Shaws 6:50 am, they kindly opened for business 6:58, thank you
Easy
A few mistakes learning, learning to review my final list. So, so much easier. Planning ahead, keep my list …a timesaver!
Shaw’s flyer
Great deals. Wish I could get the weekly flyer by mail
11 Laurelwood Ave
Leicester, MA 01524
11 Laurelwood Ave
Leicester, MA 01524
