About app
Great shopping experience! The app is easy to use, with a huge variety of trendy and affordable clothing. The quality was better than expected, delivery was on time, and the size guide was very helpful. Highly recommended for fashion lovers!”
Pathetic Services and Customer Care
I have ordered some items through this app thinking that it will be a Great Experience , First of All , the order has not been Delivered even after 2 days after their Expected delivery date , So I contacted the Customer care which doesnt even reply also. They have put a bot in their Customer care which has no Answers for your Queries . It says that I will conmect you to Agent , But i think the agent is Real .. He doesnt even Show up
Overall A pathetic Service and Experience 🙏🏽
Overall A pathetic Service and Experience 🙏🏽
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No customer support
I received a ₹1000 offer coupon from SHEIN, but even after selecting items that were clearly marked as eligible, the discount was not applied at checkout. This was really disappointing and confusing.
What made the experience worse is that there is no proper customer support or easy way to contact customer care for help. A shopping app should provide clear support when customers face issues like this.
Please improve your coupon system and customer service experience.
What made the experience worse is that there is no proper customer support or easy way to contact customer care for help. A shopping app should provide clear support when customers face issues like this.
Please improve your coupon system and customer service experience.
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Pls restock which gets out of stock
The clothes are too good and trendy but the worst thing is whenever any new things arrives it gets out of stock within 2 to 3 days, and that thing never comes in stock again!!! Very irritating to check again and again but still shows out of stock, pls look into it
Bad experience
My experience with SHEIN India has been extremely disappointing. The product I received was completely different from what was shown online, and their return process is just a waste of time.”
“SHEIN India shows high-quality products on their website, but delivers something totally different. On top of that, they keep delaying returns without any proper resolution.”
“What you see on SHEIN India is not what you get. The product quality is poor and doesn’t match the images, and their return service is unresponsive and frustrating.”
“I received a completely different and low-quality product from SHEIN India. When I tried to return it, they just kept wasting my time with delays and excuses.”
“Very disappointing service. SHEIN India delivers misleading products and then fails to handle returns properly.”
“SHEIN India is unreliable—wrong products, poor quality, and a return system that doesn’t work.”
“This feels like false advertising. The product looks good online, but what arrives is totally different, and SHEIN India doesn’t even handle returns efficiently.”
“SHEIN India shows high-quality products on their website, but delivers something totally different. On top of that, they keep delaying returns without any proper resolution.”
“What you see on SHEIN India is not what you get. The product quality is poor and doesn’t match the images, and their return service is unresponsive and frustrating.”
“I received a completely different and low-quality product from SHEIN India. When I tried to return it, they just kept wasting my time with delays and excuses.”
“Very disappointing service. SHEIN India delivers misleading products and then fails to handle returns properly.”
“SHEIN India is unreliable—wrong products, poor quality, and a return system that doesn’t work.”
“This feels like false advertising. The product looks good online, but what arrives is totally different, and SHEIN India doesn’t even handle returns efficiently.”
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You should start using OTP during delivery so the delivery persons cannot cheat.
I ordered a few items along with two finger rings, got the rest of the items, but never the finger rings. I was a bit busy And now the date for return is over Unfortunately to return or to file a complaint or just even give a feedback, and I have no way of getting a refund and I didn’t get the item either. It’s a loss for me. I don’t know which delivery partner stole it from me or what happened.
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Worst quality and return service bad
I placed my first-ever order with Shein India on 5th Jan 2026 for a pant and received it on 7th Jan 2026. The pant product quality is not good and immediately i return the product but 10 days over no one came to pickup.
I've been calling and following up daily, but the pickup agent never answers the call. Instead, I get daily messages blaming me, saying I'm not reachable, which is completely false and beyond frustrating.
I've contacted customer care 7-8 times, explained the situation in full detail, and still got no real help. Every time I'm told a new pickup date is set - and yet again, the pickup agent disconnects my call or doesn't show up.
I've contacted customer care 7-8 times, explained the situation in full detail, and still got no real help. Every time I'm told a new pickup date is set — and yet again, the pickup agent disconnects my call or doesn't show up.
This whole experience has been a complete disaster, and I will never shop from Shein again.
They seriously need to fix their return process and customer support — this was beyond unprofessional and exhausting.
I've been calling and following up daily, but the pickup agent never answers the call. Instead, I get daily messages blaming me, saying I'm not reachable, which is completely false and beyond frustrating.
I've contacted customer care 7-8 times, explained the situation in full detail, and still got no real help. Every time I'm told a new pickup date is set - and yet again, the pickup agent disconnects my call or doesn't show up.
I've contacted customer care 7-8 times, explained the situation in full detail, and still got no real help. Every time I'm told a new pickup date is set — and yet again, the pickup agent disconnects my call or doesn't show up.
This whole experience has been a complete disaster, and I will never shop from Shein again.
They seriously need to fix their return process and customer support — this was beyond unprofessional and exhausting.
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ALL ARE PERFECT
(1) For High Quality/Fit
"I’m so impressed with this t-shirt! The fabric is exactly as described—soft, breathable, and not sheer at all. I am a size [XL], and it fits perfectly without needing alterations.
(2) For Fast Delivery/Service:
Amazing experience! The delivery arrived in just 6days days, which was much faster than expected. The packaging was secure and kept everything in perfect condition. Will definitely be a repeat customer."
(3) For Great Value
This is a hidden gem for the price. I’ve paid more for similar items on other apps that weren't nearly as well-made. The stitching is superb and the color is vibrant and true to the photos
"I’m so impressed with this t-shirt! The fabric is exactly as described—soft, breathable, and not sheer at all. I am a size [XL], and it fits perfectly without needing alterations.
(2) For Fast Delivery/Service:
Amazing experience! The delivery arrived in just 6days days, which was much faster than expected. The packaging was secure and kept everything in perfect condition. Will definitely be a repeat customer."
(3) For Great Value
This is a hidden gem for the price. I’ve paid more for similar items on other apps that weren't nearly as well-made. The stitching is superb and the color is vibrant and true to the photos
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Bad experience with Shein
The quality of the fabric was disappointing, and the stitching looked poorly done. The sizing was completely unreliable—despite following the size chart, some items were too tight while others were overly loose.
Returning the items was equally frustrating. Although Shein advertises a simple return policy, the refund process was complicated and time-consuming. Customer service offered little help, responding after long delays with generic messages that didn’t address the issue.
Overall, my experience with Shein was unsatisfactory. The attractive prices don’t make up for the low quality, inconsistent sizing, slow delivery, and poor customer support. I wouldn’t recommend shopping from them.
Returning the items was equally frustrating. Although Shein advertises a simple return policy, the refund process was complicated and time-consuming. Customer service offered little help, responding after long delays with generic messages that didn’t address the issue.
Overall, my experience with Shein was unsatisfactory. The attractive prices don’t make up for the low quality, inconsistent sizing, slow delivery, and poor customer support. I wouldn’t recommend shopping from them.
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Fraud
Bahut hi ghatiya app hai i have spoke with two executive regarding my order delivery but all are say order has been delivered already but I didn’t received order yet also that was on cod they are said we collect payment from your side even I wasn’t pay any money to them maybe they people are fraud also one customer care department person name is arti she was said we can’t help you regarding this so why you are seating on this table bro when you have no clue i have raised complaint regarding this issue many time but no answer from shein app seriously looser app it is
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return, refund process
The app has been a very disappointing experience. The return process is taking much longer than the expected timeline, and to make matters worse, my return request was cancelled without any proper reason. The product I received was the wrong size (much bigger than what I ordered), yet when I try to return it, the request keeps getting cancelled. The collection isn’t impressive either, which makes the overall experience even more frustrating.
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Worst Delivery Partner ShadowFax. Shein Please Change Your Delivery Partner In Mumbai.
Shadowfax Mumbai BOM_Mankhurd facility inlog ne ekdam ghatiya delivery boy rakha huwa hai sab nashedi sharabi ko job pe rakha hai. Delivery Attempt bhi nahi kartey hai and mujhe 2 din se message aaraha hai ki delivery Attempted but customer was not contactable. Wo mujhe call nahi karta hai or me saamney se call karu to bolta hai raat ko 11 baje delivery karunga. Fir 11 baje call karo to bolta hai kal karunga aise karke usney 3 attempt kiya hai. Or wo delivery boy hosh me nahi rehta hai hardam nashey me rehta hai jab bhi call karo. Yaa to Aap delivery boy change karo yaa delivery partner change kardo because ye mera sabse worst experience tha or first order tha aapke yahan se. Please look into this matter it is very serious concern. I am frustrated thats why i have given you 1 star.
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For better
I like the affordable options I was and old shein fan and I was loving the shein in Dubai their collection is amazing I thought the comeback would somehow be similar but the collection is not new and the quality seem cheap too. Also not much variety there’s no accessories nor other options it’s just clothes.! There are many similar apps nowadays and I think they’re providing more trendy and affordable also various variety you guys really need to work on it to catch up good luck for future. I’m uninstalling for now 👍🏻🙏🏻
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Delivery
This app is worst shopping app ever I’ve placed order on 11 and today’s 23 …. The delivery agents does not pick call instead they text that the customer is not available or the address is wrong even though it’s correct and daily text me that it will be delivered today but no don’t order guys i think this is fraud app
I got jeans from them totally different colour and different size plz don’t order from it it’s just worst it’s not SHEIN guys they are just using shein’s name
I got jeans from them totally different colour and different size plz don’t order from it it’s just worst it’s not SHEIN guys they are just using shein’s name
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Worst shopping app ever
I placed my first-ever order with Shein India on 9th June for a skirt and received it on 13th June. The size (32) didn’t fit, so I wanted to exchange it for a size 34. But to my surprise, exchange wasn’t even available, so I had to return the item and reorder the same skirt in size 34 separately.
I received the new order without any issues. But here’s where the nightmare started — no one came to pick up the return for the original skirt.
I’ve been calling and following up daily, but the pickup agent never answers the call. Instead, I get daily messages blaming me, saying I’m not reachable, which is completely false and beyond frustrating.
I’ve contacted customer care 7-8 times, explained the situation in full detail, and still got no real help. Every time I’m told a new pickup date is set — and yet again, the pickup agent disconnects my call or doesn’t show up.
To make things worse, the return date expired, even though the issue is 100% on their side. I feel totally helpless and unheard.
This whole experience has been a complete disaster, and I will never shop from Shein again. They seriously need to fix their return process and customer support — this was beyond unprofessional and exhausting.
I received the new order without any issues. But here’s where the nightmare started — no one came to pick up the return for the original skirt.
I’ve been calling and following up daily, but the pickup agent never answers the call. Instead, I get daily messages blaming me, saying I’m not reachable, which is completely false and beyond frustrating.
I’ve contacted customer care 7-8 times, explained the situation in full detail, and still got no real help. Every time I’m told a new pickup date is set — and yet again, the pickup agent disconnects my call or doesn’t show up.
To make things worse, the return date expired, even though the issue is 100% on their side. I feel totally helpless and unheard.
This whole experience has been a complete disaster, and I will never shop from Shein again. They seriously need to fix their return process and customer support — this was beyond unprofessional and exhausting.
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Horrible first time experience! Money stuck since 15 days!
This is a very very bad place to shop from. I came here after ppl recommended SHEIN to me and got pulled into such a mess! Their order got delivered but their executive did not mark it. I wanted to return items due to size issue but since then it’s been 15 days, order shows same status of ‘delivery delayed’. Their customer support is unable to answer any questions, every time i raise a ticket they just say give 2 days more. This has been going on for 15 days! They cannot handle a simple app issue, because of this the products are lying with me still, my money is wasted and there is yet to be any resolution! Unbelievably bad customer experience, I wish I had not ordered anything. All products delivered looked old n outdated clothing.
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Very bad app ever in my life
I had a really disappointing experience with the Shein app. At first, everything seemed fine the app was easy to navigate, and there were plenty of trendy clothes at affordable prices. However, my problems started after I placed an order.
First, the delivery took much longer than expected. The estimated time was 10–15 days, but my package arrived after almost a month. There were no proper updates, and the tracking system was unreliable.
Second, the quality of the clothes was not as shown in the pictures. The fabric felt cheap, the stitching was poor, and the sizes were completely off. Even after checking the size guide, the clothes either ran too small or too large.
Third, the return process was a nightmare. Shein claims to have an easy return policy, but getting a refund was a hassle. Customer support was unhelpful, taking days to respond with generic replies that didn’t solve my problem. They also charged a high return shipping fee, making it almost pointless to send back the items.
Overall, my experience with Shein was frustrating, and I wouldn’t recommend it. The low prices might be tempting, but the poor quality, slow shipping, and bad customer service make it not worth the trouble.
First, the delivery took much longer than expected. The estimated time was 10–15 days, but my package arrived after almost a month. There were no proper updates, and the tracking system was unreliable.
Second, the quality of the clothes was not as shown in the pictures. The fabric felt cheap, the stitching was poor, and the sizes were completely off. Even after checking the size guide, the clothes either ran too small or too large.
Third, the return process was a nightmare. Shein claims to have an easy return policy, but getting a refund was a hassle. Customer support was unhelpful, taking days to respond with generic replies that didn’t solve my problem. They also charged a high return shipping fee, making it almost pointless to send back the items.
Overall, my experience with Shein was frustrating, and I wouldn’t recommend it. The low prices might be tempting, but the poor quality, slow shipping, and bad customer service make it not worth the trouble.
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Pathetic Collection - No style
What happened Isha Ambani? Just buying a big brand with money doesn’t do everything. You and your family only knows to buy brands with money but don’t pay attention to quality. You have single handedly spoiled one of my favourite shopping platform . Go and compare 6 years ago collection and your now collection. You have NOT put any efforts in the new launch apart from just buying with your father money. No wonder the ratings are poor. Where are all the western, Korean cloths from across the globe that was there earlier ? I was happy buying from Chinese brands atleast they know how to serve their customers . Uninstalling it
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Great Shopping Experience with Trendy & Affordable Fashion
I’ve been using the SHEIN app for a while now, and I must say, it has exceeded my expectations. The app is easy to navigate, with a user-friendly interface that makes browsing and shopping a breeze. They offer a vast collection of trendy and affordable fashion for all occasions, and the quality is surprisingly good for the price.
One of the best features is the frequent discounts, flash sales, and coupon codes, which make shopping even more budget-friendly. The detailed size charts and customer reviews with photos help in choosing the right fit. Plus, the order tracking system is efficient, and deliveries usually arrive on time.
I also appreciate the customer service, which is responsive and helpful whenever I have inquiries. Overall, SHEIN is a great platform for fashion lovers looking for stylish pieces without breaking the bank. Highly recommended!
One of the best features is the frequent discounts, flash sales, and coupon codes, which make shopping even more budget-friendly. The detailed size charts and customer reviews with photos help in choosing the right fit. Plus, the order tracking system is efficient, and deliveries usually arrive on time.
I also appreciate the customer service, which is responsive and helpful whenever I have inquiries. Overall, SHEIN is a great platform for fashion lovers looking for stylish pieces without breaking the bank. Highly recommended!
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Super satisfied
I ordered some stuff but I had to returned it due to size issues but, the return order pickup was quick, the refund was quick and all of it was sorted out so effectively and efficiently. This makes shopping for me so easy here at SHEIN 💌. Plus the cash payment option is so amazing. 😻 love this app🥰
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