Mr
Excellent service
Unable to add payment details or use my EV subscription
Something happened to the Shell app about 10 days ago. I can no longer add a payment method nor can I take advantage of my paid EV subscription. Worse than that, neither the call centre nor the app chat are interested and blame each other. Shell - you need to sort this as you are already losing out to other EV charging providers.
UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell!
UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell!
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TB
The shell ev recharge app was one of the better route planning and charging apps out there.
I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app.
To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app.
I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app.
To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app.
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À joke?
I find this app infuriating. It’s just one big update loop and only cheated your credit card and not the car. Please Shell - get your your act together !
Works well with pay at pump
Update July 2026 - the level of rewards continues to fall dramatically. The app and rewards no longer make up for higher Shell fuel prices. Pay at the pump still works but that’s not a show-stopper. With oil company profits skyrocketing, cutting user benefits is a real cheapskate move.
It is a convenient way to pay at the pump rather than queue at the till.
Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling.
Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel.
Could be improved by adding up to date fuel prices for each Shell station.
It is a convenient way to pay at the pump rather than queue at the till.
Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling.
Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel.
Could be improved by adding up to date fuel prices for each Shell station.
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Chandana
Polite and customer friendly. Would recommend shell for sure
Not happy
By the way on my iPad I opened the shell go app for the first time and the screen I so small like an iPhone so is the keyboard there isn’t an app for iPad just iPhone but you can use it on iPad just get a bad experience
Fuel
Good
Pay at pump via app gets no points
What is the point of the pay at pump option if it will not award points via the app??? Stupid stupid stupid.
Unable to add payment details or use my EV subscription
Something happened to the Shell app about 10 days ago. I can no longer add a payment method nor can I take advantage of my paid EV subscription. Worse than that, neither the call centre nor the app chat are interested and blame each other. Shell - you need to sort this as you are already losing out to other EV charging providers.
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Rewards
Rewards seem very small for amount spent
Total mystery
It is difficult to be negative as I used to be petrol customer and it all ben fine then.
Now I’m electric convert with shell card provided by BYD with discount
I’ve tried. Many times. Not a discount had ever been applied. No shell points been added (to to mention promotional ones)
Disaster
Getting through layer of petrol/diesel stuff in the app- mysterious adventure
Map is constantly trying to remind you about liquid fuels superiority
Finding charge point at Aldi- impossible in the app. Possible on Apple or Google maps.
Not sure why you guys even bother to be honest.
Now I’m electric convert with shell card provided by BYD with discount
I’ve tried. Many times. Not a discount had ever been applied. No shell points been added (to to mention promotional ones)
Disaster
Getting through layer of petrol/diesel stuff in the app- mysterious adventure
Map is constantly trying to remind you about liquid fuels superiority
Finding charge point at Aldi- impossible in the app. Possible on Apple or Google maps.
Not sure why you guys even bother to be honest.
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Mr
Great app ! Easy to use + il collect points
Superb
Enjoying
Eggy
Rarely works. Given up using it
Didn’t work for electric charging.
I tried to use the app today at Accrington services to take advantage of the lower rate but it didn’t work twice! Even though it preauthorised my card twice. But when I did contactless with my credit card the charger worked first time. So won’t be using this app again. Disappointing!
Subin
Super
A revelation
A top app 😃 thanks Shell 💛💙
Very user friendly
I really like using this app.
Works ok but heats up phone
Great app compared to others however does really warm up the phone when using app a glitch that can be sorted. Overall great 👍