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Application catastrophique
Cela fait des mois qu’il est impossible de modifier les moyens de paiement, la suppression des anciennes cartes est toujours impossible tout comme l’enregistrement de cartes. Que ce soit via PayPal ou ApplePay la modification du moyen de paiement pourtant nécessaire pour débloquer une carte ne fonctionne pas. L’historique des factures depuis la migration se limite aux nouvelles recharges. Bref je regrette vraiment l’ancienne application Shell Recharge !
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Darren
Great rewards well worth having
Don’t Get this app
I keep getting messages telling me I have a certain number of points (totally incorrect, a lot lower than what it says on app) and therefore can’t redeem my freebies or money off. I wrote to them and no response. A total Scam - don’t bother downloading.
Bom
Bom
She’ll app
Like when it saves me money
S
Brilliant service
Best app I’ve used ever
So many savings and benefits I wouldn’t use any other petrol station thank you Shell
Points upgrade needed
Please give me more for my points I need more options and better value for points
Easy to use
Easy to use
Für Elektroauto genutzt
Ich muss sagen, mir gefällt die App sehr gut. Ich habe sie zusammen mit der Shell Recharge RFID Karte das erste mal richtig benutzt und war echt überrascht wie gut das funktioniert hat. Der Ladevorgang wird (fast) live angezeigt und ich kann den Ladevorgang in der App beenden. Die Kosten und Verfügbarkeit werden zuverlässig angezeigt und auch das abrechnen klappt gut - sehr übersichtliche Quittung als PDF mit den Zeiten wann gestartet/beendet wurde. Paypal wird auch unterstützt - Also wirklich gut. Das einzige was ein wenig „stört“ das zwischenzeitlich nach favorisiertem Kraftstoff gefragt wird. Kann man das irgendwie generell festlegen, dass man ausschließlich Elektro lädt und die Vorschläge garnicht mehr kommen ? Also ein Switch „rein elektrisch“ und damit werden die anderen Elemente, die Verbrenner betreffen „versteckt/deaktiviert“? Dankeschön und weiter so :)
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Response from developer
Vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie mit der App und dem Ladeerlebnis zufrieden sind. Vielen Dank auch für Ihren Vorschlag bezüglich eines reinen E-Mobilitätsmodus. Wir haben Ihr Feedback an das zuständige Team weitergeleitet.
Nice
Very good
Shell Recharge
Confusing. Unclear. Useless AI help assistant.
I’m not asking for much. Just clear pricing and charging instructions. The app provides neither.
I’m sure the info is there somewhere but after 20 minutes of searching I still don’t know when and if the tariff will increase.
Not acceptable. But the competition isn’t doing much better either.
I’m not asking for much. Just clear pricing and charging instructions. The app provides neither.
I’m sure the info is there somewhere but after 20 minutes of searching I still don’t know when and if the tariff will increase.
Not acceptable. But the competition isn’t doing much better either.
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Oh my Goodness
Love your music
Mr
Excellent service
Unable to add payment details or use my EV subscription
Something happened to the Shell app about 10 days ago. I can no longer add a payment method nor can I take advantage of my paid EV subscription. Worse than that, neither the call centre nor the app chat are interested and blame each other. Shell - you need to sort this as you are already losing out to other EV charging providers.
UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell!
UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell!
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TB
The shell ev recharge app was one of the better route planning and charging apps out there.
I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app.
To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app.
I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app.
To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app.
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À joke?
I find this app infuriating. It’s just one big update loop and only cheated your credit card and not the car. Please Shell - get your your act together !
Works well with pay at pump
Update July 2026 - the level of rewards continues to fall dramatically. The app and rewards no longer make up for higher Shell fuel prices. Pay at the pump still works but that’s not a show-stopper. With oil company profits skyrocketing, cutting user benefits is a real cheapskate move.
It is a convenient way to pay at the pump rather than queue at the till.
Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling.
Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel.
Could be improved by adding up to date fuel prices for each Shell station.
It is a convenient way to pay at the pump rather than queue at the till.
Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling.
Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel.
Could be improved by adding up to date fuel prices for each Shell station.
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Chandana
Polite and customer friendly. Would recommend shell for sure