Mr
Excellent service
Unable to add payment details or use my EV subscription
Something happened to the Shell app about 10 days ago. I can no longer add a payment method nor can I take advantage of my paid EV subscription. Worse than that, neither the call centre nor the app chat are interested and blame each other. Shell - you need to sort this as you are already losing out to other EV charging providers.
UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell!
UPDATE 30/07/26: Having received a “sorry to hear this” message from the app developer with a suggestion to “delete and reinstall” the app, it hasn’t solved the issue. Again the app chat function can’t/won’t help. Come on Shell!
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TB
The shell ev recharge app was one of the better route planning and charging apps out there.
I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app.
To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app.
I personally regret the fact it’s been discontinued for this one. While this is an ok app which I used while I had a petrol car, it really does not compared to the features offered by the ev recharge app.
To the developers, I suggest you integrate the map and route planning feature front the ev recharge app into this shell app.
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À joke?
I find this app infuriating. It’s just one big update loop and only cheated your credit card and not the car. Please Shell - get your your act together !
Works well with pay at pump
Update July 2026 - the level of rewards continues to fall dramatically. The app and rewards no longer make up for higher Shell fuel prices. Pay at the pump still works but that’s not a show-stopper. With oil company profits skyrocketing, cutting user benefits is a real cheapskate move.
It is a convenient way to pay at the pump rather than queue at the till.
Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling.
Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel.
Could be improved by adding up to date fuel prices for each Shell station.
It is a convenient way to pay at the pump rather than queue at the till.
Having an email receipt of the transaction is a good memo to fuel purchases. One welcome addition would be the option (must be an option!) to enter car mileage so we can track fuel economy mpg at each refuelling.
Not too worried about the reward point; they are a nice extra and eventually I’ll use them to get some cash off a some fuel.
Could be improved by adding up to date fuel prices for each Shell station.
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