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Shell Recharge India User Reviews

Shell Recharge India
Shell Recharge India
Shell Information Technology International B.V.
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Customer Experience

Positive experience17.6% of reviews
Neutral11.8% of reviews
Negative experience70.6% of reviews

~ Based on 17 written reviews from the US App Store.

Is Shell Recharge India Safe?

Not enough ratings yet to assess Shell Recharge India.

Is Shell Recharge India Legit?

Shell Recharge India appears to be a legitimate app. AppsHunter Legitimacy Score for Shell Recharge India is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Worst customer support and oayment issues

Trying to add balance in the wallet and 3 times i have made transactions and still amount is not getting reflected in shell wallet, contacted customer care and they don’t have any solution for that and telling me to wait until it gets updated on it’s own and it’s 1:20 am in the morning waiting to reflect the balance in wallet

Such an irresponsible customer support and there is no other option to charge with offline payments as well in the stations
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sreedhar rasreedhar ra

Money loader app

It’s extremely disappointing to use this app. I have to use 100% option for charge to start and I have to ensure I have to keep 100% balance as minimum, but why? Why can I not choose how much I want to charge. This took 40 mins for the app to charge and it wasted my time.
Vava339922Vava339922

Response from developer

hi, We appreciate you sharing your experience with us. It’s understandable to feel let down when the charging options don’t meet your expectations. The time it took for the app to complete the charge is certainly not ideal. Your feedback is important, and we encourage you to reach out through Shell Recharge Customer Support at 011‑40849548 or email Shellrechargeindia@shell.com. We'll give immediate solution.

Please add newly launched vinfast cars vf6 & vf7 in the app under vehicles

The app works very well
Karthik NischalKarthik Nischal

Response from developer

Hi Karthik, Thank you for your input about adding the new VinFast cars, VF6 and VF7, to the app. Your feedback is valued.

Worthless Connectivity

Totally utter useless grid for 3.3KWs in exterior Bangalore city , none works , contacted shell customer service to solve the issue else refund my amount , no sign of response .

My only request , avoid the shell recharge & its app
Tridip_KarmakarTridip_Karmakar

Charging failed for the first time

The charging dint last for 30 mins - and it was slow charge for mg comet - the time placed was 1 hr

Had to recharge again by paying extra
ara2225ara2225

Worst app

Being a technology company did not expect below par application, the wallets doesn’t even show up consistently. Amazon pay doesn’t show in the list but always appears a pop up of Amazon pay offer.
gurudathggurudathg

fraud app - stealing money

app advertises subscription plan which are not clear and they don’t have a means to cancel or upgrade the subscription. support team is very unprofessional and do not care about customer.

app experience is very bad.

price is very high compared to other apps, please use statiq or zeon.
Anikethana MurthyAnikethana Murthy

Need more improvement

While you are in the city, it is good. But if you plan a trip, there should be an option to see the charging stations on the route.
I recently used JIO bp pulse app and they have that option which makes it much more convenient for an user to opt for the services. Also there is no integration with Apple maps. One should have google maps in the phone to get the location. That should also taken care of.
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Var36Var36

Response from developer

Hi, thank you for writing in. We have noted down your feedback and forwarded it to relevant team.

Useless App. Not loading on iOS

App doesn’t load on ios. Absolutely useless
Oppopppo@₹5284/Oppopppo@₹5284/

Response from developer

Hi, thank you for raising this concern. Please reach out to our 24X7 Customer Service team who can help resolve your issue - shellrechargeindia@shell.com; 011-408-49548

Unable to open the app after login

In iOS versions 18, 18.0.1 or above the app screen goes blank after logging in.
Nidhi MahendrakarNidhi Mahendrakar

Shell recharge app don’t open

While charging the car in Bangalore , there was a power cut and the vehicle charging stopped, from then I was not able to stop the charging in the app and from then the app don’t open with my login.
zulfikar ahmedzulfikar ahmed

Without phone number it’s useless- Don’t download

I used shell recharge app in other countries where experience was smooth and they never asked my phone number for tracking. Just Shell Recharge India needs phone number for spamming customers
QuwuwiwiiQuwuwiwii

How much does it cost ?

App gives every detail except what a customer will be charged on using the service 🤣
Shweta.kShweta.k

Chargers not functional

None of their chargers are functional
bue0006bue0006

Response from developer

Hi, thank you for raising this concern. We would like to hear more about this. Kindly reach out to our customer support to lodge a detailed complaint -call us 011-408-49548 or write to us @shellrechargeindia@shell.com.

Unable to open App

After recent update today 10th February 2023, app isn’t opening in iOS. Please check on priority.
SumitJadhavSumitJadhav

Best

Good app. Loved the UI. And user friendly for ev owners.
ev_ownerev_owner

App looks good. Nice work by dev..

App looks good. Nice work by dev..
Two feedback:
1. Customer review added images are not selectable to big size on station detail page.
2. When user tapped on to the direction link from station detail page. It won’t pick the user current location automatically to show the direction. User need to add source location explicitly. It should pick user current location as user already given the location permission to app.
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ev_userev_user

Response from developer

We appreciate your positive feedback on the app's design! Thank you for sharing your insights about the image selection and location features; your suggestions are invaluable to us as we continually strive to enhance user experience.