Sherwin Reviews: Is It Legit?

Customer Experience

Positive experience13.5% of reviews
Neutral11.1% of reviews
Negative experience75.4% of reviews

~ Based on 297 written reviews from the US App Store.

What users say about Sherwin

Is Sherwin Safe?

Sherwin-Williams Color Expert™ appears safe based on user ratings. AppsHunter Safety Score for Sherwin is 92/100.

This assessment is based on 7,301 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience
2.8% of ratings suggest some concerns
8.4% of ratings point to a risky experience

~ Based on 7,301 App Store ratings for Sherwin.

Is Sherwin Legit?

Sherwin-Williams Color Expert™ appears to be a legitimate app. AppsHunter Legitimacy Score for Sherwin is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Did not work

Tried to upload my exterior photo multiple times both on wifi and cellular. Did not work. Had to use ChatGPT instead

Useless visualizer

The problem with the “intelligence” of the visualizer- the primary reason I got the app- is that it never selects the surface I want to paint and it cannot be edited. I find this incredibly frustrating. No, I do not want to visualize painting my roof and my neighbor’s house but, inexplicably, not the large swath of siding in the foreground.
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Last app was better

This is not a user friendly app. They should just update the last app.

I just wanted to paint the front door.

The current version of this app is such a struggle when it comes to trying different colors on a front door. Where are the tools to allow one to select the area to paint?

Who needs this app when you can google colors and ask AI to paint the door for you?

Awful update

Terrible updates to the app and website
You cannot edit anything. What Sherman Williams thinks is a wall is a wall. Even if that means merging 3 walls as one.

Room to Improve

I like that I can save my colors, but I can’t make notes. For example, it would be nice to save the sheen and which paint is used. I want to organize my house colors, and there is nothing worse than grabbing the wrong sheen at the store. I also struggled to change certain objects when the app through things were all in the trim group. Because the user lacks the ability to change color on specific objects, you can’t get a realistic look at your projects. I expect better of SW.
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Good on phone….not iPad

Great app on a phone, but for some reason half the features don’t work (lock up the app) on iPad mini. Clicking the saved favorites button or any of the color palettes for example will lock the app and you will be forced to do a slide up close maneuver.

Absolutely Terrible

The colors are nowhere close to accurate, the option to upload your own house doesn’t work and the photos of houses that come on the app don’t look like any normal persons house. Deleting and starting over…

Color Match is a Lie

Downloaded this because I am going on vacation and one of the locations I am attending has a specific color paint I like. I was told this app has a “color match” option. It doesn’t.

Does not work

I do not see the point of this app. You upload the photo and it doesn’t let you select or highlight where you want the color to go. Frustrating.

Waste

Cannot open

Colors aren’t accurate

There are a lot of things I like about the app - the ability to save colors, the ability to show how colors might look in a room, and the color recommendation tool is fun. However, after narrowing down some colors in the app, I ordered some samplize samples and found that the dark greens were so much darker IRL than in the app. It was surprising and disappointing.
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App constantly freezes

My phone is up to date. The app literally goes into stasis every minute. Only way to wake it up is to close and re-open. I’m done. Looking for a visualizer that works.

Junk

Interfaces are laggy and laid out oddly. Algorithm for room painter is horrible. For such a huge company this shouldn’t be junk. It’s junk. I see no reason to have this app.

Primitive.

Living in age of AI, you guys can’t make an AI assistant to your application to make color choosing more easy for regular people. Every room is unique and requires proper colors. You are a paint company. Make it work.

Where did my photo and colors go?

I thought this would be a great help
It was until it wasn’t
I uploaded a photo of my space and saved a bunch of colors and poof they are all gone and I have to start over again

Not good image processing

It’s not a good app detecting the Walls And trims and doors. I upload a picture no matter what I do it just paints the half wall and so seems like it is not good at detecting existing color and replacing the color with your choice.

Worse than imaginable

Sherwin Williams does one thing sell paint. Yet they have no app capable of creating anything remotely useful in terms of AI render. This absolute trash

Visualization AI is not very smart

Thought this would allow for visualization of different paint colors on kitchen cabinets, but the AI misidentified the kitchen counters as a sofa, chair and desk in a living room - even thought the photo included a range hood, cook top, kitchen cabinets and tiled backsplash. May be fine for matching paint colors on a structure or in a non-complex room, but it was useless for an interior use in a kitchen.
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Number two crappiest app I’ve ever used after Benjamin Moore

Color visualization doesn’t work AT ALL. It stole my data and for nothing. It didn’t even paint to walls on my house.