Worst customer service ever!!! LIARS!!!
Whatever you do, DON’T DO IT!!!!! Don’t give them your money or time. I tried the app and it was not for me. I also had to have emergency surgery so I tried to utilize the “money back guarantee” that they promise. All LIES!!! They give you the run around in emails and pretty much act like they are responding to you but don’t address your request at all. Something like a cut and paste with verbiage as though they addressed your request. Long story short, I never got a refund and I didn’t get to utilize the app even though I didn’t like it. It’s almost as if they are purposefully playing games so that you give up on your request and they stay rich. Listen to the bad reviews here. DON’T DO IT!!! It will happen to you!!!
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Worst customer service and app ever. Buyer beware!
If I could give zero stars I would. When signing up for this app I agreed to paying the $39 for the year which was a highly discounted rate I was offered via email. When I went to actually sign up for it to give it a try somehow I was charged $159 for the year instead! When I reached out to get my money back the customer service rep Kendra refused to give me my refund and said there is absolutely no refunds on yearly subscriptions, no exceptions! I went back and forth and explained the issue I had and still have had no success with getting my money back! Not to mention the app itself is so basic. The workouts are way too easy and I would never in a million years pay $159 for it! Just don’t even try it! It’s not worth the headache and if you aren’t satisfied the customer service won’t do anything to help you. I’m absolutely shocked with how terrible I was treated!
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Don’t do it!
App is not user friendly and is very cookie cutter. The first login I wanted to work specifically on meal prepping and get together a grocery list. The app forced me to complete my first workout. I just clicked through it and stopped the video but it was so frustrating to not be able to freely maneuver through the app.
Same day I emailed and asked to cancel my subscription. After the initial sales tactics of offering “free” guides and other useless items they finally canceled my subscription. BUT the will NOT refund me for the 1 year of access that I have not and will not use.
Just annoying to get a subpar app for an apparently non-refundable full year prepaid subscription.
Don’t do take the bait like I did. Just try the full price monthly subscription (refundable) and save yourself the hassle and wasted money.
Same day I emailed and asked to cancel my subscription. After the initial sales tactics of offering “free” guides and other useless items they finally canceled my subscription. BUT the will NOT refund me for the 1 year of access that I have not and will not use.
Just annoying to get a subpar app for an apparently non-refundable full year prepaid subscription.
Don’t do take the bait like I did. Just try the full price monthly subscription (refundable) and save yourself the hassle and wasted money.
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Terrible Don’t do it
Very bad an refuses to refund your money.
I canceled a year ago got the proof they just charged me another year sent prove of the cancellation request via chat in the app and email seems like they claim they didn’t get it (sent it twice already)
they took my payment a week ago for this next year which they shouldn’t have because I canceled last year now they blocked my account and aren’t responding to emails no did they reimburse me. I got a phone number when you call it’s disconnected
Is it so hard to admit they made a mistake an just refund my money. Or no maybe better to Rip people off so they can get paid.
Do not do this program.
I canceled a year ago got the proof they just charged me another year sent prove of the cancellation request via chat in the app and email seems like they claim they didn’t get it (sent it twice already)
they took my payment a week ago for this next year which they shouldn’t have because I canceled last year now they blocked my account and aren’t responding to emails no did they reimburse me. I got a phone number when you call it’s disconnected
Is it so hard to admit they made a mistake an just refund my money. Or no maybe better to Rip people off so they can get paid.
Do not do this program.
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Beware
This app makes it impossible to cancel your membership. The app is flakey so even the customer support function only sometimes works. I tried to cancel my membership as I got notified that I was about to be charged an annual fee and thought I had sent a message. Apparently it never went thru. I was charged and the support team is no help. I used the app for a week. During that time my work outs were not getting logged, I could not make progress and support was no help with that.
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