Worst customer service ever!!! LIARS!!!
Whatever you do, DON’T DO IT!!!!! Don’t give them your money or time. I tried the app and it was not for me. I also had to have emergency surgery so I tried to utilize the “money back guarantee” that they promise. All LIES!!! They give you the run around in emails and pretty much act like they are responding to you but don’t address your request at all. Something like a cut and paste with verbiage as though they addressed your request. Long story short, I never got a refund and I didn’t get to utilize the app even though I didn’t like it. It’s almost as if they are purposefully playing games so that you give up on your request and they stay rich. Listen to the bad reviews here. DON’T DO IT!!! It will happen to you!!!
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Worst customer service and app ever. Buyer beware!
If I could give zero stars I would. When signing up for this app I agreed to paying the $39 for the year which was a highly discounted rate I was offered via email. When I went to actually sign up for it to give it a try somehow I was charged $159 for the year instead! When I reached out to get my money back the customer service rep Kendra refused to give me my refund and said there is absolutely no refunds on yearly subscriptions, no exceptions! I went back and forth and explained the issue I had and still have had no success with getting my money back! Not to mention the app itself is so basic. The workouts are way too easy and I would never in a million years pay $159 for it! Just don’t even try it! It’s not worth the headache and if you aren’t satisfied the customer service won’t do anything to help you. I’m absolutely shocked with how terrible I was treated!
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Don’t do it!
App is not user friendly and is very cookie cutter. The first login I wanted to work specifically on meal prepping and get together a grocery list. The app forced me to complete my first workout. I just clicked through it and stopped the video but it was so frustrating to not be able to freely maneuver through the app.
Same day I emailed and asked to cancel my subscription. After the initial sales tactics of offering “free” guides and other useless items they finally canceled my subscription. BUT the will NOT refund me for the 1 year of access that I have not and will not use.
Just annoying to get a subpar app for an apparently non-refundable full year prepaid subscription.
Don’t do take the bait like I did. Just try the full price monthly subscription (refundable) and save yourself the hassle and wasted money.
Same day I emailed and asked to cancel my subscription. After the initial sales tactics of offering “free” guides and other useless items they finally canceled my subscription. BUT the will NOT refund me for the 1 year of access that I have not and will not use.
Just annoying to get a subpar app for an apparently non-refundable full year prepaid subscription.
Don’t do take the bait like I did. Just try the full price monthly subscription (refundable) and save yourself the hassle and wasted money.
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Terrible Don’t do it
Very bad an refuses to refund your money.
I canceled a year ago got the proof they just charged me another year sent prove of the cancellation request via chat in the app and email seems like they claim they didn’t get it (sent it twice already)
they took my payment a week ago for this next year which they shouldn’t have because I canceled last year now they blocked my account and aren’t responding to emails no did they reimburse me. I got a phone number when you call it’s disconnected
Is it so hard to admit they made a mistake an just refund my money. Or no maybe better to Rip people off so they can get paid.
Do not do this program.
I canceled a year ago got the proof they just charged me another year sent prove of the cancellation request via chat in the app and email seems like they claim they didn’t get it (sent it twice already)
they took my payment a week ago for this next year which they shouldn’t have because I canceled last year now they blocked my account and aren’t responding to emails no did they reimburse me. I got a phone number when you call it’s disconnected
Is it so hard to admit they made a mistake an just refund my money. Or no maybe better to Rip people off so they can get paid.
Do not do this program.
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Beware
This app makes it impossible to cancel your membership. The app is flakey so even the customer support function only sometimes works. I tried to cancel my membership as I got notified that I was about to be charged an annual fee and thought I had sent a message. Apparently it never went thru. I was charged and the support team is no help. I used the app for a week. During that time my work outs were not getting logged, I could not make progress and support was no help with that.
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Great so far!
I enjoy this app a lot! All the exercises are planned out for you, meals you can adjust and tracking your daily food intake. BUT I would like the opportunity to still select and change meals the day of, and able to save my own meals for tracking instead of each ingredient daily. Those are just a couple things. But I feel good with how I’ve been eating and trying to gradually add in those exercises!
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Fraud. Do not Download.
This App is a total fraud. I downloaded but did not purchase and somehow through iTunes they accessed me credit card and continue to charge me monthly. I have tried numerous times to cancel and obtain a refund the company refused to help telling that they. An do nothing of it was purchased through ITunes. I have now reported them to my credit card a fraudulent and I am pursuing a refund and blocking the charges that way. Save yourself time, money, and a headache and do not download this App or subscribe to this service.
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Highly dissatisfied
I tried this program and realized it was not for me within a few months of joining. I proceeded to cancel my subscription and delete the application from my device. A few days ago my account was charged for an annual renewal. I contacted Shift about my issue and was told they would not refund my money because I had no proof (a screenshot) of my cancellation. Had I known months ago when I canceled that this would be an issue I would have taken a screenshot as proof. I am now out 160$ and am fighting it through my bank. If you decide to cancel your subscription make sure you screenshot it and save the photo for at least a year since this company does not keep record of their cancellations.
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Horrible to work with
The app it’s self isn’t so bad if I could actually get logged in. I have been locked out for a month and a half. I have contacted customer services repeatedly, with no help. They won’t give me my money back and have been no help getting me back into the app. I got to use it for a little over a week before it logged me out and won’t let me back in. Either give me a full refund or get me logged in and give me an extra month and a half so I can use the services I have paid for.
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Doesn’t always work
Initially I loved this app—easy to log food, water, exercise… however I haven’t been able to log in for 2 days. Keep getting a message that says “sorry. Something went wrong with shift.” Can’t log in through the web page either. If I reload the app, I will lose the info stored in it. So kinda useless to me currently I also don’t like that you can’t go
back to previous days to add info. As someone who works night shift, my “day” spans 2 calendar days on the app. If I don’t have everything loaded before midnight, I can’t access that day any longer. So sometimes days have missing info. Also can’t leave a review without leaving a nickname and anything you enter is take ….
back to previous days to add info. As someone who works night shift, my “day” spans 2 calendar days on the app. If I don’t have everything loaded before midnight, I can’t access that day any longer. So sometimes days have missing info. Also can’t leave a review without leaving a nickname and anything you enter is take ….
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Lots of Meals
This app has so many meal and snack recipes. It is what I’ve needed due to being kind of picky, it’s nice knowing I can always find something to have and no need to worry about if I’m
eating the right food. If it’s there, it’s allowed and I don’t even think about it. It’s more food offered then what I’ve been eating, and losing weight while eating more is definitely the better option!
eating the right food. If it’s there, it’s allowed and I don’t even think about it. It’s more food offered then what I’ve been eating, and losing weight while eating more is definitely the better option!
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Early into this
I have had a little trouble getting started, first of all the foods and recipes are nothing like I keep in my kitchen or panty and several things I just dislike and cannot eat. My first exercise experience(which I tried to do the easiest one if there is such a thing) I couldn’t even finish the 15 minutes and have been sore for 3 days now. That unfortunately does not motivate me.
I’m hoping I can mentally overcome this and move on with the program, but we will see.
Being 63 and sedentary is all on me but I would have liked to start at a lower exercise pace to keep me motivated.
I’m hoping I can mentally overcome this and move on with the program, but we will see.
Being 63 and sedentary is all on me but I would have liked to start at a lower exercise pace to keep me motivated.
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SCAM
Fraudulent company. When signing up for my mom, I only intended on the $40 plan so she could try it first and see if she liked it. I checked my card & got an $190 bill, stating that I ordered a yearly plan and under their “terms & conditions” they don’t do any refunds. Excuse me…what?! I never signed up for a yearly service? Why is there no cart showing what you have ordered before purchase? AND the app doesn’t let you edit any personal info & it’s not helpful at all… literally the most basic information that you could find online anywhere. Such a rip off and a scam. DONT DOWNLOAD.
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Do not upgrade your membership.
Most apps like this are not what they seem so I figured I’d take a look and see if it would work for me and it was alright because if not I’d get my money back. BE WARNED THAT IF YOU ARE PRESSURED INTO SIGNING UP FOR 3 MONTHS AGAINST THE TICKING TIME CLOCK YOU DO NOT QUALIFY FOR THE REFUND. That information isn’t located anywhere on any page unless you click and read through all the terms and conditions which you wouldn’t have the time to do or even feel like you could do from a page that’s telling you to hurry and act now before time runs out and you miss this great option. It’s sneaky and unethical and usually only used by businesses that have a reason for needing to trick people into giving them more money.
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Poor customer service and tricked into paying for a full year
The app seems to work fine but when I asked to cancel and tried to talk to someone on the phone from customer service, the phone was never answered. I e-mailed and got a very unsatisfying and generic response from someone and when I asked them to call me (which they actually offered to do), they never did. I’m extremely disappointed in the service I have received and honesty fee that I was scammed. They don’t care at all since I already paid. Do not purchase this unless you are absolutely sure you want it because canceling or getting in touch with anyone to help you is impossible.
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SUCH A SCAM—BEWARE-DO NOT FALL FOR IT
After downloading the app and purchasing the bare minimum for this fitness program, I read the reviews and most people also had the same experience as me. Very deceptive. They say you can get a full refund after 30 days if you’re dissatisfied and I gave it not even 20 min after downloading and reading reviews, I quickly realized I made a mistake. I tried to communicate with customer service to cancel my subscription but you get automated responses and then they give you a phone number to call to cancel, and I’ve called FOUR TIMES….the automated response from the call says “hello, unfortunately we are unable to answer your call right now. Please try again later”
So disappointed in this company. It’s just like all weight loss scams out there. Don’t believe the hype and the so called “testimonies”
So disappointed in this company. It’s just like all weight loss scams out there. Don’t believe the hype and the so called “testimonies”
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TERRIBLE COMPANY!!!!! SAVE YOUR MONEY!!!!
Disgusting excuse for a business. NOWHERE on the site does it mention what plan you will be getting. It states that you will pay $39 for everything listed. NOPE!! As soon as you purchase it they charge you $80! When I emailed customer service they said “oh this is a much better deal. The $39 is a monthly fee” WHAT!! I immediately asked to cancel and for a full refund because bait and switch companies are not something I will support. The rep came back and said I purchased a plan ineligible for refund even though their website CLEARLY states “money back guarantee. No questions asked”. I’m having to file a claim with my bank to get my money back as the rep refuses to respond to me now. I’m so disappointed in how this company is run. I wish I would’ve read reviews before buying. DO NOT BUY FROM THIS COMPANY!!!!
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First week on Shift
So far I’ve been on the program for 4 days and have already lost 2 lbs. The app is user friendly but I wish it would allow you to delete the meal that’s provided for the day so you’re able to put in your own (ie: restaurant meal). Also to put in the exact weight that you are on the scale (ie: 136.6 instead of 136)
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I like the variety.
I’m still new to the app, I’ve been doing this for about a week now. I really enjoy the ideas for food and the work outs seem fairly simple. I struggle with endurance but that my personal problem. I have not seen results just yet, but very excited for when they do come. Did I mention I really enjoy most meals.
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Overpriced and Dishonest
They advertise this app all over the place, and it sounds great at first but the charges are insane. They advertise the plan for $39 with a 30-day money back guarantee. But when you go through the purchasing process they try to upsell you with additional memberships and supplement products. They don’t mention anywhere that these additional charges are not covered under the 30-day refund period. You have to search in the terms and conditions yourself to find this out. Very dishonest company, and the app is pretty generic. MyFitnessPal is free and offers basically the same thing. Definitely don’t recommend purchasing, but if you do try it out be aware that you will probably be charged way more than you think. And if you don’t like the product you won’t get any help from their customer service.
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