Overall great addition to our tech stack
Shipday is a great option for dispatch managers, it has an intuitive interface that is easy to use for drivers and management. I noticed they are consistently making updates to improve user experience overall. My biggest suggestion that could improve the customer and driver experience is when drivers are assigned multiple orders, to include that information on the tracking page. Ideally, it could inform the customer what number they are in the queue, sometimes when drivers are assigned multiple orders, we will have customers inquiring why the ETA is so long and usually it’s because drivers are working on multiple orders, but the tracking page does not inform them of that.
Just a suggestion, but if implemented, I would be highly impressed and would feel confident in a full five star rating.
Just a suggestion, but if implemented, I would be highly impressed and would feel confident in a full five star rating.
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UUnikalon
Good app for delivery drivers
I like this app very accurate, so far no issues refresh sometimes but nothing major
Jjeffabuloso
Perfect
But sometimes it needs updating in certain addresses
Hhsjshsvbzbdbdb
Perfect
But sometimes it needs updating in certain addresses
Hhsjshsvbzbdbdb
Since latest update
Up to 2 stars as it now doesn’t send me orders when offline/logged out. 😀
Still didn’t send notifications/new orders until 5 to 15 minutes before the delivery.!!!!
Today no waiting orders. Got WhatsApp from shop but order didn’t appear until next incoming order accepted. Then magically it was there as if it had been accepted itself.
Used to give up to 75 minutes warning to plan to be at the restaurant in time to pick up. Now have no time at all.
I know the customer isn’t too bothered because they ordered for the 15 minute slot after the delivery time, but if I don’t hit done at least 1 second before the delivery time the manager gets it flagged as late.
Keeps telling me to give feedback but bombs out when I say ok.
Would be better if accepted orders were in order of delivery.
Help function does not work either.
Still didn’t send notifications/new orders until 5 to 15 minutes before the delivery.!!!!
Today no waiting orders. Got WhatsApp from shop but order didn’t appear until next incoming order accepted. Then magically it was there as if it had been accepted itself.
Used to give up to 75 minutes warning to plan to be at the restaurant in time to pick up. Now have no time at all.
I know the customer isn’t too bothered because they ordered for the 15 minute slot after the delivery time, but if I don’t hit done at least 1 second before the delivery time the manager gets it flagged as late.
Keeps telling me to give feedback but bombs out when I say ok.
Would be better if accepted orders were in order of delivery.
Help function does not work either.
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RRobca#1
