Worst service
Absolutely terrible experience with Shiprocket. Their delivery service is unreliable, but the worst part is their customer support. They take forever to respond, give copy-paste replies, and never properly resolve issues. Every time there’s a problem with an order, you have to keep following up again and again with no real solution. It feels like customers are completely ignored after payment is made.
Shipments get delayed without proper updates, tracking information is confusing, and when you contact support, nobody takes responsibility. Calls are transferred, tickets remain open for days, and emails go unanswered. For a company handling businesses and customer deliveries, this level of unprofessionalism is unacceptable.
Very disappointing service overall. I would not recommend Shiprocket to anyone who values reliable logistics and responsive customer support.
Shipments get delayed without proper updates, tracking information is confusing, and when you contact support, nobody takes responsibility. Calls are transferred, tickets remain open for days, and emails go unanswered. For a company handling businesses and customer deliveries, this level of unprofessionalism is unacceptable.
Very disappointing service overall. I would not recommend Shiprocket to anyone who values reliable logistics and responsive customer support.
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Response from developer
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket
Worst delivery company
I don’t understand why companies select shiprocket as their delivery partner, if I had an option to give zero, I would have selected that because they Always delay delivery by atleast a week.
They don’t have a proper way to inform the delay in delivery and after complaint also they don’t take any action.
And to confirm/ change any update in address or number they share link on WhatsApp and ask for 2rupees payment to complete the process, not a mail or call but a link on WhatsApp. And with so much digital crime, why would someone click on a link. And when you finally say that please return my parcel to the product company so that my money can be refunded by the product company- they rudely reply “aapko krna hi nahi too thik hai”
It’s not about money, but I have already paid for everything thing and every other delivery company delivers the parcel at same address then why there is issue with them.
And the audacity to ask to pick up the parcel from their office is beyond my comprehension.
They don’t have a proper way to inform the delay in delivery and after complaint also they don’t take any action.
And to confirm/ change any update in address or number they share link on WhatsApp and ask for 2rupees payment to complete the process, not a mail or call but a link on WhatsApp. And with so much digital crime, why would someone click on a link. And when you finally say that please return my parcel to the product company so that my money can be refunded by the product company- they rudely reply “aapko krna hi nahi too thik hai”
It’s not about money, but I have already paid for everything thing and every other delivery company delivers the parcel at same address then why there is issue with them.
And the audacity to ask to pick up the parcel from their office is beyond my comprehension.
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Response from developer
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket
Extremely Unreliable Pickups and poor Seller Support
Pickup is late by 2-3 days every single time. Their seller support is extremely unhelpful. There is no proper tracking for support case history - every time you call, you have to explain everything to the Support person from the start. The responses from Support are ALWAYS the same - “we have created an escalation, please don’t worry, I will ensure pickup happens by end of day”. You will hear the exact same response from every single Support person but pickup won’t actually happen for another 2-3 days. Even though the Support person creates an “escalation”, there’s absolutely no real outcome from that escalation - it means nothing. There’s no way to follow up on escalations. The next time you call, it’s a new person, you explain the delay in pickup all over again and they create one more escalation. Overall, a very frustrating experience.
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Response from developer
Hi! We sincerely apologize for the inconvenience. However, we are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "response to Shiprocket" so that we can connect with you. - MB
Worst service
Dear Shiprocket Support Team,
I am writing to express my serious concerns regarding the unethical and fraudulent practices I have experienced while using your platform—specifically with your courier partner Xpressbees Surface.
I have consistently faced false weight discrepancy claims on multiple shipments. These claims are not only inaccurate but are also being made after nearly 2 months of successful delivery, which is unacceptable and appears to be an intentional tactic to avoid timely dispute resolution.
Each time a discrepancy was raised, I have uploaded clear and valid photographic evidence of the package dimensions and actual weight through your platform. Despite this, the disputes are being unfairly ruled in favor of the courier, and I am being charged excess amounts without justification.
This repeated malpractice by Xpressbees, and Shiprocket’s failure to prevent or fairly resolve these issues, has caused significant financial and operational damage to my business.
I would like to clearly state that if this issue is not resolved promptly and all fraudulent charges reversed, I will be left with no choice but to file a formal complaint against Shiprocket and Xpressbees in the Consumer Court for deceptive business practices and financial harassment.
I urge you to investigate this matter with urgency and take strict action against the concerned courier partner. I expect a prompt response and a fair resolution to this issue.
I am writing to express my serious concerns regarding the unethical and fraudulent practices I have experienced while using your platform—specifically with your courier partner Xpressbees Surface.
I have consistently faced false weight discrepancy claims on multiple shipments. These claims are not only inaccurate but are also being made after nearly 2 months of successful delivery, which is unacceptable and appears to be an intentional tactic to avoid timely dispute resolution.
Each time a discrepancy was raised, I have uploaded clear and valid photographic evidence of the package dimensions and actual weight through your platform. Despite this, the disputes are being unfairly ruled in favor of the courier, and I am being charged excess amounts without justification.
This repeated malpractice by Xpressbees, and Shiprocket’s failure to prevent or fairly resolve these issues, has caused significant financial and operational damage to my business.
I would like to clearly state that if this issue is not resolved promptly and all fraudulent charges reversed, I will be left with no choice but to file a formal complaint against Shiprocket and Xpressbees in the Consumer Court for deceptive business practices and financial harassment.
I urge you to investigate this matter with urgency and take strict action against the concerned courier partner. I expect a prompt response and a fair resolution to this issue.
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Response from developer
Hi! We sincerely apologize for the inconvenience. However, we are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "response to Shiprocket" so that we can connect with you. - MB
Beware of Shiprocket
Extremely High RTO and NDR ratio. Worst Customer Care Service. Weight Discrepancy created without Image and if you share image never accepted. No claim guarantee always mark as rto and stuck in that status only give soft token with condition in future if rto will be delivered (even after 1year) your soft token taken back from account. Tickets are closed without Solution. Not consumer friendly. No clear terms and conditions given to consumers. Never accept your buyer call. Only accept Registered consumer with registered numbers so after all above extremely poor service you have to answer your buyer or you have to hire a specific person who waste minimum 2hour daily after shiprocket. Curior charges also high. Still you want to go with shiprocket always check your shiprocket passbook daily, anytime they will charge without intimation any amount in name of ndr rto, weight discrepancy or any other form and you have to fight. But never listen your argument or check your given proof. Just check quora, you will find everything.
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Response from developer
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket
