Worst service
Absolutely terrible experience with Shiprocket. Their delivery service is unreliable, but the worst part is their customer support. They take forever to respond, give copy-paste replies, and never properly resolve issues. Every time there’s a problem with an order, you have to keep following up again and again with no real solution. It feels like customers are completely ignored after payment is made.
Shipments get delayed without proper updates, tracking information is confusing, and when you contact support, nobody takes responsibility. Calls are transferred, tickets remain open for days, and emails go unanswered. For a company handling businesses and customer deliveries, this level of unprofessionalism is unacceptable.
Very disappointing service overall. I would not recommend Shiprocket to anyone who values reliable logistics and responsive customer support.
Shipments get delayed without proper updates, tracking information is confusing, and when you contact support, nobody takes responsibility. Calls are transferred, tickets remain open for days, and emails go unanswered. For a company handling businesses and customer deliveries, this level of unprofessionalism is unacceptable.
Very disappointing service overall. I would not recommend Shiprocket to anyone who values reliable logistics and responsive customer support.
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Response from developer
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket
Worst delivery company
I don’t understand why companies select shiprocket as their delivery partner, if I had an option to give zero, I would have selected that because they Always delay delivery by atleast a week.
They don’t have a proper way to inform the delay in delivery and after complaint also they don’t take any action.
And to confirm/ change any update in address or number they share link on WhatsApp and ask for 2rupees payment to complete the process, not a mail or call but a link on WhatsApp. And with so much digital crime, why would someone click on a link. And when you finally say that please return my parcel to the product company so that my money can be refunded by the product company- they rudely reply “aapko krna hi nahi too thik hai”
It’s not about money, but I have already paid for everything thing and every other delivery company delivers the parcel at same address then why there is issue with them.
And the audacity to ask to pick up the parcel from their office is beyond my comprehension.
They don’t have a proper way to inform the delay in delivery and after complaint also they don’t take any action.
And to confirm/ change any update in address or number they share link on WhatsApp and ask for 2rupees payment to complete the process, not a mail or call but a link on WhatsApp. And with so much digital crime, why would someone click on a link. And when you finally say that please return my parcel to the product company so that my money can be refunded by the product company- they rudely reply “aapko krna hi nahi too thik hai”
It’s not about money, but I have already paid for everything thing and every other delivery company delivers the parcel at same address then why there is issue with them.
And the audacity to ask to pick up the parcel from their office is beyond my comprehension.
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Response from developer
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket
Extremely Unreliable Pickups and poor Seller Support
Pickup is late by 2-3 days every single time. Their seller support is extremely unhelpful. There is no proper tracking for support case history - every time you call, you have to explain everything to the Support person from the start. The responses from Support are ALWAYS the same - “we have created an escalation, please don’t worry, I will ensure pickup happens by end of day”. You will hear the exact same response from every single Support person but pickup won’t actually happen for another 2-3 days. Even though the Support person creates an “escalation”, there’s absolutely no real outcome from that escalation - it means nothing. There’s no way to follow up on escalations. The next time you call, it’s a new person, you explain the delay in pickup all over again and they create one more escalation. Overall, a very frustrating experience.
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Response from developer
Hi! We sincerely apologize for the inconvenience. However, we are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "response to Shiprocket" so that we can connect with you. - MB
Worst service
Dear Shiprocket Support Team,
I am writing to express my serious concerns regarding the unethical and fraudulent practices I have experienced while using your platform—specifically with your courier partner Xpressbees Surface.
I have consistently faced false weight discrepancy claims on multiple shipments. These claims are not only inaccurate but are also being made after nearly 2 months of successful delivery, which is unacceptable and appears to be an intentional tactic to avoid timely dispute resolution.
Each time a discrepancy was raised, I have uploaded clear and valid photographic evidence of the package dimensions and actual weight through your platform. Despite this, the disputes are being unfairly ruled in favor of the courier, and I am being charged excess amounts without justification.
This repeated malpractice by Xpressbees, and Shiprocket’s failure to prevent or fairly resolve these issues, has caused significant financial and operational damage to my business.
I would like to clearly state that if this issue is not resolved promptly and all fraudulent charges reversed, I will be left with no choice but to file a formal complaint against Shiprocket and Xpressbees in the Consumer Court for deceptive business practices and financial harassment.
I urge you to investigate this matter with urgency and take strict action against the concerned courier partner. I expect a prompt response and a fair resolution to this issue.
I am writing to express my serious concerns regarding the unethical and fraudulent practices I have experienced while using your platform—specifically with your courier partner Xpressbees Surface.
I have consistently faced false weight discrepancy claims on multiple shipments. These claims are not only inaccurate but are also being made after nearly 2 months of successful delivery, which is unacceptable and appears to be an intentional tactic to avoid timely dispute resolution.
Each time a discrepancy was raised, I have uploaded clear and valid photographic evidence of the package dimensions and actual weight through your platform. Despite this, the disputes are being unfairly ruled in favor of the courier, and I am being charged excess amounts without justification.
This repeated malpractice by Xpressbees, and Shiprocket’s failure to prevent or fairly resolve these issues, has caused significant financial and operational damage to my business.
I would like to clearly state that if this issue is not resolved promptly and all fraudulent charges reversed, I will be left with no choice but to file a formal complaint against Shiprocket and Xpressbees in the Consumer Court for deceptive business practices and financial harassment.
I urge you to investigate this matter with urgency and take strict action against the concerned courier partner. I expect a prompt response and a fair resolution to this issue.
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Response from developer
Hi! We sincerely apologize for the inconvenience. However, we are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "response to Shiprocket" so that we can connect with you. - MB
Beware of Shiprocket
Extremely High RTO and NDR ratio. Worst Customer Care Service. Weight Discrepancy created without Image and if you share image never accepted. No claim guarantee always mark as rto and stuck in that status only give soft token with condition in future if rto will be delivered (even after 1year) your soft token taken back from account. Tickets are closed without Solution. Not consumer friendly. No clear terms and conditions given to consumers. Never accept your buyer call. Only accept Registered consumer with registered numbers so after all above extremely poor service you have to answer your buyer or you have to hire a specific person who waste minimum 2hour daily after shiprocket. Curior charges also high. Still you want to go with shiprocket always check your shiprocket passbook daily, anytime they will charge without intimation any amount in name of ndr rto, weight discrepancy or any other form and you have to fight. But never listen your argument or check your given proof. Just check quora, you will find everything.
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Response from developer
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket
Worst experience never ever try them
I don’t know why such kind of companies are showing they have customer support team but the the reality is always there support team disconnect your call and never call you back and deliver service is so pathetic and disgusting.
If you placed a shipment through them then for every shipment you have to call them personally because without calling them your shipment can not be picked on time and delivered to customer and after connecting there is 0.001 chance that your call not get disconnected and they don’t have curtesy to call you back or when you call again then call will connect to another person and explain again situation to them they don’t make notes or even register your complaint.
They will only read the message which you can read by your own.
Your ticket will be auto resolved weather the concern is not resolved and they don’t call for it.
My experience advised if you are placing a order with them for COD there is no chance it get picked on time and delivered before customer cancel the order.
Please stop playing with customers and be serious about it other you guys are totally scrap nothing more then that.
Waiting for my wallet amount to be end . After it i am not going to buy it again.
All the best with your such pathetic and useless service.
If you placed a shipment through them then for every shipment you have to call them personally because without calling them your shipment can not be picked on time and delivered to customer and after connecting there is 0.001 chance that your call not get disconnected and they don’t have curtesy to call you back or when you call again then call will connect to another person and explain again situation to them they don’t make notes or even register your complaint.
They will only read the message which you can read by your own.
Your ticket will be auto resolved weather the concern is not resolved and they don’t call for it.
My experience advised if you are placing a order with them for COD there is no chance it get picked on time and delivered before customer cancel the order.
Please stop playing with customers and be serious about it other you guys are totally scrap nothing more then that.
Waiting for my wallet amount to be end . After it i am not going to buy it again.
All the best with your such pathetic and useless service.
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Response from developer
Hi! We certainly understand your concern here. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Worst ever 3rd party app
Such a disgusting app
At the starting it was all good suddenly after some updates it removed some of the courier service and making us to ship only thru the courier they wanted us to ship and after some times they even started raising weight dispensaries even though i quoted the each weight and dimensions and whenever I tried to reach customer care for raise the complaint regarding the weight related issue they just mention as just upload the product image in different directions as specified by theme even after doing so some issues haven’t resolved and even money got deleted from my wallet.
Mainly delivery courier thru this app is the worst service all the weight dispensaries are raised by this particular courier company only even on the images which is uploaded by the courier company shows the dimensions and weight less that what I quoted but in this app without any linking with those images they uploaded whatever the weight they wanted to.
My business is regarding imitation jewellery in which the product weight won’t be greater the 100 grams but I used to mention as 500grams even though they started raising dispensaries
I got very sick of using this app coz they charged me more than the cost of my product my product cost is 350 and by showing exess weight the charge me 321 excluding the shipping charge I already paid which is Rs:86 making a total of Rs:407/- which is ₹57/- more than my product cost I have faced many such incidents
After all these I decided to not to use this fraud app and I don’t even recommend it to an of my friends family and even my co-business owners.
At the starting it was all good suddenly after some updates it removed some of the courier service and making us to ship only thru the courier they wanted us to ship and after some times they even started raising weight dispensaries even though i quoted the each weight and dimensions and whenever I tried to reach customer care for raise the complaint regarding the weight related issue they just mention as just upload the product image in different directions as specified by theme even after doing so some issues haven’t resolved and even money got deleted from my wallet.
Mainly delivery courier thru this app is the worst service all the weight dispensaries are raised by this particular courier company only even on the images which is uploaded by the courier company shows the dimensions and weight less that what I quoted but in this app without any linking with those images they uploaded whatever the weight they wanted to.
My business is regarding imitation jewellery in which the product weight won’t be greater the 100 grams but I used to mention as 500grams even though they started raising dispensaries
I got very sick of using this app coz they charged me more than the cost of my product my product cost is 350 and by showing exess weight the charge me 321 excluding the shipping charge I already paid which is Rs:86 making a total of Rs:407/- which is ₹57/- more than my product cost I have faced many such incidents
After all these I decided to not to use this fraud app and I don’t even recommend it to an of my friends family and even my co-business owners.
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Response from developer
Hi! We certainly understand your concern here. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Worst app and customer service ever
The worst app ever and the worst customer support. I don’t want to give even 1 star to them. Each day I have to call them only to not get any resolution. Their support team doesn’t do any kind of work and can’t even understand one simple issue. I kept telling that my pick up was done already yet the status is not live and the client also has not received the order yet these people refunded 100 rs in my wallet stating that the pick-up was delayed when infact pick-up was already done and I sent them a signed manifest and SS of what I m seeing on my portal yet nobody has worked on anything. Their level 2 support doesn’t pick up the call. They all make sure that you all go out of business.
You guys are the worst, this my 2nd order I specifically told you to deliver it on time but even after 2 days when I checked the status of my parcel it was still showing as in transit/in Indore. Now my client is not going to be there from 22nd October and it might have to be RTO. Now are they going to pay if it gets RTO.
You guys are the worst, this my 2nd order I specifically told you to deliver it on time but even after 2 days when I checked the status of my parcel it was still showing as in transit/in Indore. Now my client is not going to be there from 22nd October and it might have to be RTO. Now are they going to pay if it gets RTO.
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Response from developer
Hi! We certainly understand your concern here. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Thank you for your support always Nawaz
I wanted to take a moment to express my heartfelt appreciation and gratitude for the outstanding support that Nawaz has always provided in addressing critical cases. His dedication, prompt response, and unwavering commitment to resolving issues have been nothing short of exemplary. In a world where customer service often falls short of expectations. He has consistently gone above and beyond to ensure that our critical shipping and logistics needs are met with efficiency and professionalism. Whether it was a pressing delivery concern or a complex technical issue, your team has always stepped up to the challenge with enthusiasm and expertise. What truly sets Ship Rocket apart is the remarkable response time. Even in high-pressure situations, Nawaz has always been quick to respond, guiding us through the most intricate problems and providing solutions. Once again, thank you for all that you do. Your support is a crucial part of our success, and we are grateful for it. Regards,
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Response from developer
Hi , Thanks for taking the time to share your prestigious opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have. -Team Shiprocket
Unacceptable Service: Fake Delivery Attempt
I would like to provide feedback regarding a recent delivery experience that left much to be desired. As a representative of a 24/7-operating hotel, I was shocked by the lack of professionalism and accuracy displayed by your delivery personnel.
According to the message I received, an attempt was made to deliver a package to our hotel, but the reason given was that the "door was closed." This information is blatantly false, as our hotel's doors are always open to accommodate guests around the clock.
This experience has left me with a strong impression that your company's delivery practices may not be up to the standards that customers expect. Accuracy, transparency, and accountability are crucial in the delivery service industry, and unfortunately, this recent incident has cast a shadow on those aspects of your service.
I believe that feedback is a valuable tool for improvement, and I sincerely hope that you will take this opportunity to address the issue at hand. Enhancing the accuracy of delivery attempts and ensuring that your delivery personnel adhere to the highest standards of professionalism will undoubtedly contribute to the overall success of your company.
Thank you for considering this feedback, and I hope to see positive changes in your service in the future. Your attention to these matters will undoubtedly help restore trust and confidence in your delivery services among customers like myself
According to the message I received, an attempt was made to deliver a package to our hotel, but the reason given was that the "door was closed." This information is blatantly false, as our hotel's doors are always open to accommodate guests around the clock.
This experience has left me with a strong impression that your company's delivery practices may not be up to the standards that customers expect. Accuracy, transparency, and accountability are crucial in the delivery service industry, and unfortunately, this recent incident has cast a shadow on those aspects of your service.
I believe that feedback is a valuable tool for improvement, and I sincerely hope that you will take this opportunity to address the issue at hand. Enhancing the accuracy of delivery attempts and ensuring that your delivery personnel adhere to the highest standards of professionalism will undoubtedly contribute to the overall success of your company.
Thank you for considering this feedback, and I hope to see positive changes in your service in the future. Your attention to these matters will undoubtedly help restore trust and confidence in your delivery services among customers like myself
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Response from developer
Hi! We certainly understand your concern here. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Worst customer service
Shiprocket, as an aggregator does only that. Provides you with options to ship. There is 0 accountability for your orders and delivery. They will charge you for the services, but orders will get delayed, misshipped, and once cancelled due to these issues, they charge reverse shipping as well.
Then, the couriers hold your wallet amount for weight discrepancy. Once you accept the discrepancy considering the fact that amount is not much, they will start doing the same for every order you shipped through them leasing to blocking your entire wallet amount.
Even after submitting proofs, my wallet amount is on hold for more than 10 days. They dont allow you to withdraw amount from wallet as well once recharged.
They hang out all the sellers to dry. I created an RTO for an order that got cancelled due to delay in delivery. Still it got delivered to customer. Now I dont have my product and the amount. Double loss.
Pls dont get entangled in these fraudulent practices.
Then, the couriers hold your wallet amount for weight discrepancy. Once you accept the discrepancy considering the fact that amount is not much, they will start doing the same for every order you shipped through them leasing to blocking your entire wallet amount.
Even after submitting proofs, my wallet amount is on hold for more than 10 days. They dont allow you to withdraw amount from wallet as well once recharged.
They hang out all the sellers to dry. I created an RTO for an order that got cancelled due to delay in delivery. Still it got delivered to customer. Now I dont have my product and the amount. Double loss.
Pls dont get entangled in these fraudulent practices.
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Response from developer
Hi! We certainly understand your concern here. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Smartphone stolen from the package
Smartphone got Stolen! from the package. I shipped a “Samsung Note 20 Ultra” smartphone using their nightmare service and they didn’t deliver it to the person and when it came back smartphone was missing from the package and it was replaced with pieces of tiles ( I have uploaded the unboxing video on twitter) and When I contacted their customer support they said they will investigate but after a month they are saying they can’t do anything about it, I documented everything and even recorded unboxing video in front of courier guys and package was insured by Shiprocket (They charged extra premium), I have given all the proof to the shiprocket like weight of parcel before shipment and after it came back but even then they are refusing to do anything. They simply close the issue ticket whenever I raise it, I have also filed a complaint on Cyber Crime portal and waiting for their response and I will pursue it until I get my smartphone or compensation.
Their insurance doesn’t mean anything and they are most unreliable and they have a fraudulent behaviour like updating wrong delivery attempt status on their panel.
Please be aware and don’t fall for their low prices as their is big catch and there are also other problems with my other shipments but this one is a really hard blow.
Their insurance doesn’t mean anything and they are most unreliable and they have a fraudulent behaviour like updating wrong delivery attempt status on their panel.
Please be aware and don’t fall for their low prices as their is big catch and there are also other problems with my other shipments but this one is a really hard blow.
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Response from developer
Hi , A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- Team Shiprocket
Pathetic service
If I had an option of giving then zero stars I would have definitely chose that. From a very long time this is happening, last time last time my customer received a damaged product, they said they are not liable for glass, fine, but the painting inside, the complete wooden frame was broken. Second time also again same thing happened my customer received a damaged product, and also it got delayed by almost 1 week, no one came to pickup my order no one contacted me, this time also it’s been two days my parcel has not been picked up. Every time I call them they say we are escalating it ma'am. The entire team is not able to solve one small problem then what is the use of it. The most horrible pathetic service i have ever received. My own reputation has come to stake because the parcel can't reach my client. There pick up guys are one of the worst people. Without even calling they wrote shipment
not ready for straight two days. Where as i never received any call or message from the pick up guy.
They make false narration and now my own reputation has to suffer because of that. They don't even verify if the shipment is ready or not. They don't even check the call recordings or records to check if what the pick up guy is saying is true or not. My parcel is been ready since the day I scheduled the pickup but got zero call or message from the pick up guy.
Shiprocket is the worst service providing brand. DONT EVER USE SHIPROCKET IT IS MENTAL TORTURE, YOUR REPUTATION WILL COME AT STAKE. THERE SERVICES IS NO LESS
THAN A GARABAGE
not ready for straight two days. Where as i never received any call or message from the pick up guy.
They make false narration and now my own reputation has to suffer because of that. They don't even verify if the shipment is ready or not. They don't even check the call recordings or records to check if what the pick up guy is saying is true or not. My parcel is been ready since the day I scheduled the pickup but got zero call or message from the pick up guy.
Shiprocket is the worst service providing brand. DONT EVER USE SHIPROCKET IT IS MENTAL TORTURE, YOUR REPUTATION WILL COME AT STAKE. THERE SERVICES IS NO LESS
THAN A GARABAGE
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Response from developer
Hi, We want to sincerely apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
The support service is bad and they lie about the order delivery
I am waiting to receive the order since two days. First I got a notification that stated your order will be delivered between 2-6 pm, then after making me wait an entire day, late at night I got a message stating your order could not be delivered. Then today early morning, they just decided to blatantly lie on my behalf that I requested a future delivery and forced me to select tomorrow’s date. The whatsapp chat service is just not responsive. It’s like a bot service. The customer support chat is a literal bot that doesn’t understand a basic word HELP. When I tried to reach the customer support by phone number, the bots again refused to let me reach a human support. Now I have missed a call on their toll free number as they have mentioned on the email. No help received whatsoever. I don’t know what is happening with my order. The customer support is non existent. The courier service is very bad. They are just loitering around with my order when they already reached my location.
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Response from developer
Hi, We want to sincerely apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
SCAM - Worst Service Ever - Frauds
Don’t fall for their offers. They provide good discounts but they are Frauds. They Loot your money later. They have marked my Order as RTO initiated and never returned my parcel. I’ve complained on the same day and they asked me to wait for 24-48 hours on my 1st call. Then i called them asked after waiting for 3 days. Then they again asked me to wait for 7-15 days. I’ve waited and waited then i called them again and they asked me to write an email. I’ve done that too. Guess what? They denied my refund request stating i should have reached within 24 hours.
These frauds don’t do their jobs properly and customers have to suffer. Also they’ve shared the POD which is Blank no Signature of the receiver.
If you trust them then you’ll regret it.
Not only this i stopped using this coz each week they mark RTO without calling users and i keep spending my 2-3 hours each week calling their customer care but they don’t do anything about it and blame our user’s. Most of the delivery partner won’t even do an attempt and cancel the orders.
These frauds don’t do their jobs properly and customers have to suffer. Also they’ve shared the POD which is Blank no Signature of the receiver.
If you trust them then you’ll regret it.
Not only this i stopped using this coz each week they mark RTO without calling users and i keep spending my 2-3 hours each week calling their customer care but they don’t do anything about it and blame our user’s. Most of the delivery partner won’t even do an attempt and cancel the orders.
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Response from developer
Hi, We want to sincerely apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
Please look into the matter
I’ve been using Shiprocket for months. The last straw was when I dispatched a parcel from Mumbai to Hyderabad. After WEEKS the parcel still has not reached, even after repeatedly trying to contact the courier service (ecom express) and Shiprockets customer care. I have escalated the delayed delivery at least four times with no adequate response. Additionally they claim that you can talk to their team over call but it is an automated response which directs me to type the last six digits of the AWB number, then it proceeds to say that the AWB number does not exist and they themselves disconnect the call instantly. I did not expect such a horrible service from anyone. The parcel was very important and its continuous delay has definitely caused a lot of stress and inconvenience to my business. It is still not delivered so I hope they at least have the courtesy to look into the matter and acknowledge my issue now.
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Response from developer
Hi Esha, We empathize with your concern. We want to ensure that you don’t face this trouble again. Please help us with your registered contact details and concern in detail at escalation@shiprocket.com and we will get back to you promptly. -Team Shiprocket
Worst delivery Boys in Trivandrum
I was supposed to receive a shipment from a place I ordered stuff in Mumbai. I had ordered twice and had received the product la the 1st time. The 2nd time i got a message saying product out for delivery on the 7th but didn’t receive anything not any attempt was made not even a call. So on 8th i called the DE’s who was supposed to deliver and he told it is another guy who will deliver on 8th and to wait for a couple of days and it will be delivered. Then the following day another guy’s number was updated still no attempt was again made. I called the DE but he never picked up even after numerous trys. Then on the following day another guy’s details were updated and still no attempt was being made and saw that they had updated saying im out of town. So i called the DE and he spoke to me very rudely and gave me no information i was very disappointed and contacted the people i ordered the stuff from she told she will have a look and told me it will be delivered by Sunday. And again and again waited for the delivery and got nothing. This is a very bad experience and worst of all there is no CS for the delivery app/service we can speak to regarding this except the delivery executive’s(DE’s) number they provide. Not even an email id! So thought of writing my experience here.
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Response from developer
Hi, Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please help us with your registered contact details and concern in detail at escalation@shiprocket.com and we will get back to you promptly. -Team Shiprocket
Pathetic service
If I had an option of giving then zero stars I would have definitely chose that. It is been six days my parcel has not been picked up. Everytime I call them they say we are escalating it ma’am. The entire team is not able to solve one small problem then what is the use of it. The most horrible pathetic service i have ever received. My own reputation has come to stake because the parcel can’t reach my client. There pick up guys are one of the worst people. Without even calling they wrote shipment not ready for straight two days. Where as i never received any call or message from the pick up guy. They make false narration and now my own reputation has to suffer because of that. They don’t even verify if the shipment is ready or not. They don’t even check the call recordings or records to check if what the pick up guy is saying is true or not. My parcel is been ready since the day I scheduled the pickup but got zero call or message from the pick up guy.
Shiprocket is the worst service providing brand. DONT EVER USE SHIPROCKET
IT IS MENTAL TORTURE, YOUR REPUTATION WILL COME AT STAKE. THERE SERVICES IS NO LESS THAN A GARABAGE
Shiprocket is the worst service providing brand. DONT EVER USE SHIPROCKET
IT IS MENTAL TORTURE, YOUR REPUTATION WILL COME AT STAKE. THERE SERVICES IS NO LESS THAN A GARABAGE
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Response from developer
Hi Mahek, Your concerns are extremely important for us. Please help us improve. Kindly share your contact information at escalation@shiprocket.com or you can call us at 9266623006 so we can improve our services. Hope to hear from you soon. -Team Shiprocket
BIG BIG CHEATERS and BIG FRAUDS! Worst app and customer care
EDIT - THEY ARE BIG FRAUDS AND CHEATING WITH YOUR MONEY BY INITIALLY SHOWING LOW RATES AND EATING YOUR MONEY BY SHOWING WEIGHT DISPUTES.
This app is a good concept and helpful for startups, instead this is CHEATING THE INNOVENT STARTUPS who just knows how to build business but don’t know technicalities of these Cheaters! The app takes away your money in the name of Weight reconciliation and don’t provide any supporting document for their claim. CUSTOMER CARE IS WORST, nobody replies to emails and when called on customer care, there is a never ending waiting. I kept waiting for 20 minutes on single call but no one replied and then phone disconnected and no body bothered to call back. They are cheaters and cheating the ones who are trying to earn their living by starting a new venture with small investment. BEWARE OF THIS APP. Even after complaint, nobody bothered to act on my complaint and charged additional INR 300 from my account. I will sue them in Consumer court and will drag them to reply there.
This app is a good concept and helpful for startups, instead this is CHEATING THE INNOVENT STARTUPS who just knows how to build business but don’t know technicalities of these Cheaters! The app takes away your money in the name of Weight reconciliation and don’t provide any supporting document for their claim. CUSTOMER CARE IS WORST, nobody replies to emails and when called on customer care, there is a never ending waiting. I kept waiting for 20 minutes on single call but no one replied and then phone disconnected and no body bothered to call back. They are cheaters and cheating the ones who are trying to earn their living by starting a new venture with small investment. BEWARE OF THIS APP. Even after complaint, nobody bothered to act on my complaint and charged additional INR 300 from my account. I will sue them in Consumer court and will drag them to reply there.
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Response from developer
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further. -Team Shiprocket
100% Best Aggregator in the Logostics & Courier Industry.
I have experienced a wonderful service from Shiprocket so far. Being with them from the very inception of shiprocket, experienced a marvellous performance. Personally, I would strongly recommend any E-com seller or social seller to collaborate with Shiprocket and make your shipping delightful.
There are ups and downs even here, but the reactive-ness to it is the most important aspect & Shiprocket has been the most reactive to solve any problem of the clients within the stipulated time by them.
As far as I’m concerned, I have been allotted 4-5 Key Account Managers (KAM) but one person named “Sanjeev” has been the best among all the KAM.
Last but not the least, Shiprocket is the only platform where I can say, one can find new innovations in a frequent period of time. They are growing and upgrading simultaneously. So I would strongly recommend Shiprocket, as it’s my personal choice.
There are ups and downs even here, but the reactive-ness to it is the most important aspect & Shiprocket has been the most reactive to solve any problem of the clients within the stipulated time by them.
As far as I’m concerned, I have been allotted 4-5 Key Account Managers (KAM) but one person named “Sanjeev” has been the best among all the KAM.
Last but not the least, Shiprocket is the only platform where I can say, one can find new innovations in a frequent period of time. They are growing and upgrading simultaneously. So I would strongly recommend Shiprocket, as it’s my personal choice.
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Response from developer
Hi Mahavir, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. -Team Shiprocket